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SENTIDO Phenicia
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Reviews (6,738)
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4,763
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418
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87
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4,763
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Reviewed 21 July 2014

One of our best holidays at sentido phenicia! The hotel itself is a great size and we stayed in one of the newly refurbished rooms, the pool and the pool bar had a great atmosphere with music playing and the different classes during the day; it was also great having the beach as an option where there was never shortage of sunbeds!
All members of the restaurant and bar staff were very friendly and spoke English well! The highlight of our holiday however would be the animation team and in particular Emily! She encouraged us every day to take part in the daytime activities which included water aerobics, salsa, Zumba, volleyball etc and this was a great way to socialise with other guests of the hotel and she made the activities fun and worthwhile! She was also amazing in the shows in the evening as well as all the other members of the animation team (dido, bebo, pepito) whom are all easy to get on with and there to help throughout your stay. We are already planning our trip for next year and looking forward to reuniting with the team!

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank TashaKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 22 July 2014

Dear TashaKK,

thank you very much sharing your holiday experience with us on TripAdvisor.
Our colleagues are our asset and we put lot of efforts to train our colleagues to deliver the good quality service to all our guests, and your mention of superlative service during your stay is very encouraging and brings us immense joy. Your kind comment about Emily and the animation team is highly appreciated. We shared your comment with the team and they are very happy to hear that their efforts have been recognized by our guests and you had an amazing holiday with us.

We are looking forward welcoming you back with your family extending our hospitality.

Best and kind regards
The SENTIDO Phenicia Team

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Reviewed 20 July 2014 via mobile

Our Fourth Visit to the Hotel says it all.. We even brought additional Family this time round who were equally impressed. Every single Employee of the Hotel treated you like royalty. The Reception Staff were fab and attended to our every need (additional pillows etc), which of course includes the Porters. The Bar Staff at every Bar were very efficient and attentive on most occasions and ended up knowing your Order after just 2 Rounds of the same. Due to being more than once, as explained, we were greeted and remembered which was very pleasant. All of this being said it was, again, the entertainment team that made our stay so enjoyable. We bonded with every single one, even new entertainers, immediately. It is not to everyone's taste but nothing ever is. We will be returning again.

Stayed: July 2014
5  Thank Sophie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 21 July 2014

Dear Sophie S,

thank you so much - your loyalty regarding the SENTIDO Phenicia Hotel is amazing.
We do feel very special reading your kind compliments about your 4th stay with us - that said
please feel welcome anytime.

We are happy extending our hospitality during your 5th holiday.

Kindest regards
The SENTIDO Phenicia Team

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Reviewed 20 July 2014

As the title says a holiday to remember but not in a good way at all , we arrived night time as we checked in we were pleased that the room was very nice later we realized that even with constantly tipping the lady she only clean and changed our towels if they were soaked in the bath otherwise no , food was decent but very limited choice apart from the pankakes who were delicious , entertaiment team was dezastruous in all ways pushy flirty and all shows were only funny as how bad they were amd finally to top it off we had a few very uncofortable days when the owners of the hotel were at the beach and all staff were running around to please them forgeting the clients who paid 2000 for a holiday in this hotel .last but not least a special thank you to the aqua sports team specially ahmed and sophien who were just helpfull and funny amd ensure every sports we booked was enjoyed and we had a good time.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank danutzg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 21 July 2014

Dear danutzg,

thank you sharing your feedback with us on TripAdvisor. We are disappointed if we didn't meet your expectations this time. Please be informed we are not changing towels or sheets if you didn't put the towels on the floor or in the bath (written on the pyramid in the bath room) or you put the paper pyramid on your bed. We are certified by Travelife (bronze medal): which is dedicated to making holiday experiences more sustainably and to deliver environmental and social improvements throughout tourism. It is a pity you didn’t see this advice. We have taken note we couldn’t meet your expectations regarding food variety and the entertainment, you disliked the presence of the hotel owner thinking our guests did not get the service they paid for while he was here – which we couldn’t confirm without any doubt.
At least we are really pleased learning you liked the delicious pancakes and the service provided by the aqua sport team.

We would be delighted welcoming you back one day – creating fantastic memories on this
occasion.

Best regards
The SENTIDO Phenicia Hotel

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Reviewed 19 July 2014

My sister and I visited here and she was expecting great things as she had been to Rosa beach earlier in the year. Well she was disappointed with the food and had chips and a bread roll for 2 evenings! We did go to the Chinese and it was lovely and worth 20td, then we ate out at la bella medina which I have to say is well worth a visit from any tourist it was amazing! We spent a lot of time around the quite pool as I had left my kids at home didn't want to be bothered by the animation team, and the beach. The waiters were fantastic and the bar staff at the beach bar were very attentive.. I was warned about Tunisian men been flirty with women before I went, but I have to say they were all fantastic and just looked after us. I had a fab time even though the food was a let down and needs looking at!
All the waiters are rushed off their feet but still managed to be polite and friendly.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Blinkkyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 21 July 2014

Dear Blinkkyy,

thank you very much sharing your holiday experience with us on TripAdvisor. We apologize if we couldn't meet your expectations regarding the food and would kindly ask you to send us details to start appropriated actions - we are catering for many different nationalities and try to satisfy all our guests - your detailed comment would be helpful to us. It is lovely learning you appreciated the Restaurant "Le Dragon" and the service quality provided by our waiters and the bar staff at the beach.

We are looking forward hearing from you and welcoming you back - to exceed your expectations on this occasion.

Best regards
The SENTIDO Phenicia Team

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Reviewed 19 July 2014 via mobile

Taken as we were by this hotel last year we decided to visit again, but were a little unsure if it would live up to last year's experience - we needn't have worried. The hotel staff remembered us and made us feel at home once again. All of the rooms and hallways had been renovated since we visited, which really lifted the ambiance with bright blue LEDs to accentuate the scenic canvas prints on the walls. Minor changes to the sports/entertainers; still 11/10 for their exuberance, Super Mario is still just that - Super! He may be a wee man, but he really has a big heart that loves to engage with everyone.
The hotel remains excellent; clean and tidy; helpful cheerful staff and superb facilities. People that deserve a special mention: Chaieb, our waiter; Mohammed, the pool guy; Mario and Pepito, sports entertainers.
We enjoyed ourselves again so much we are already looking at reservations for next year, though there was one guest on his twelfth trip, so there may be many more to come!

Stayed: July 2014
2  Thank MarkHi285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 21 July 2014

Dear MarkHi285,

it feels so special to be referred as an excellent hotel - thank you very much! We are more than delighted learning your second stay with us was as good as the previous one – and you are thinking about a 3rd holiday at the SENTIDO Phenicia Hotel with your family. Your kind comment and special mentions about our colleagues are highly appreciated and will be shared with them.
We are looking forward welcoming you quickly back in the nearest future – to have a big number of returns to the SENTIDO Phenicia Hotel.

Best regards
The SENTIDO Phenicia Team

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