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SENTIDO Phenicia
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Reviews (6,748)
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4,771
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Reviewed 6 August 2014

Me and a friend holidayed at the Phenicia for the second time from 12th - 19th July 2014. I rarely return to the same resort twice but we had such a good time end May/beg June 2013 that we decided to return and YES we have had another really enjoyable stay.

The hotel is like Marmite, you either LOVE it or hate it and like the vast majority we just LOVE it. The people who make this hotel great are the staff. The cleaners, reception staff, waiters, bar staff, porters and ANIMATION team are all so friendly and helpful. Many remembered us from our first visit which is just amazing considering the number of guests that must have walked through the doors since!!

This time we traveled with Thomas Cook so had a refurbished room which was very nice, lots of storage and plenty big enough for the two of us. I got my toothbrush charger stuck in the socket in the bathroom so reported it to the concierge who was very helpful and got maintenance to sort it efficiently, with no fuss while we were round the pool.

Our waiter in the main restaurant was Chaieb who was just lovely, always smiling and filling up our wine glasses! The food was fairly good, lots of choice but the layout needs to be looked at because the queues can be a bit annoying. My friend is Celiac so requires gluten free bread and cannot eat anything with wheat in it. I had emailed the hotel prior to arrival and been assured the chef had been notified but it was still the second day before the bread was brought to our table. This was OK but after a couple of days the style of bread changed and what she got were very hard, flat bricks which were barely edible! However I have to say that this didn't spoil our experience, sometimes you just have to laugh and make the best of it, but it might be an idea for the hotel to look at their supply for future guests. It might also be a good idea to put allergy symbols/information next to the dishes on the buffet so certain guests know what they can eat safely.

Our favorite waiter in the show bar was Omar. We slipped him a few dinar and he kept our drinks coming during the evening entertainment so we didn't have to queue at the bar and miss anything. He was always friendly and up for a laugh.

And now the best bit the ANIMATION TEAM. These guys really do work hard to make your holiday a joy, from the activities during the day to the evening shows. If you are a prude or a snob this hotel is not for you but if you like fun, a wee joke/flirt and laughing a lot then it really is. It was so nice to see Shaggy, Bibo, Mario, Nemo & Dali from our previous trip and great to get to know the new guys too especially Billy, Joker & Titi. But all the guys are fantastic Pepito & Dido great dancers, Coco just a sweet lad, and Aladdin one crazy out of control dude but so funny! One of the few girls on the team is Emilie who is a really good dancer, really friendly and always came to say hello and chat with us round the pool. I felt this year that some of the evening shows were cut a bit short and not quite as brilliant as last year but totally understandable as it was Ramadan during our holiday and the guys were fasting from dawn to dusk. It must be so difficult to do activities like zumba, volleyball and football in the heat without food or even water and then to put on evening shows too but they all did it and were so good humoured, with so much energy, just brilliant. The comedy night was hilarious, especially the good baby/bad baby sketch with Mario and Titi who are legends! If you want West End standard then best to head to London but these guys are really good amateurs and work so hard to put on great shows. This year we tried Aqua Aerobics with Bibo, Archery with Dali & I went on a Jetski with Shaggy (so much fun!!) so a huge special thanks to these guys.
We also met up with the Animation Team & other guests at the local nightclub Latino’s most nights and as before felt perfectly safe in their company. I don’t think I would want to walk around the local area at night on my own (but then again same goes for a lot of places back home) but as a pair of girls we felt totally safe.
So finally I would like to say a HUGE THANK YOU to everyone at the Phenicia for another fabulous holiday.

  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
6  Thank JoCollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 7 August 2014

Dear JoCollins,

We are very pleased reading your detailed feedback after your 2nd stay with us at the SENTIDO Phenicia Hotel. We feel honored you came back again to the same resort and you experienced another faboulous holiday due to the friendly and helpful staff, nice refurbished room and of course the animation team. Thank you describing the gluten free bread: it is homemade, which is quite hard – we will speak with our Chief Cook to find a solution to prevent further occurrences and to check the procedure in place regarding celiac issues. Allergy symbols/information are already in place at the Main Restaurant.
Your huge “Thank you” is highly appreciated and will be shared with our team.
Positive feedback like yours will always serve as an added motivation to the entire team to
maintain the highest level of service.

Once again, thank you for taking the time to post your review on TripAdvisor. We look forward
to welcoming you back on your return to the SENTIDO Phenicia Hotel.

Best regards
The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

I really couldn't fault this hotel - the staff were so attentive, welcoming and they really took the time to get to know you. The food was very good, there was plenty of it at all meal times and the variety in the evening was fab. We ate in the BBQ restaurant at lunchtimes and there was always plenty of choice of food even for fussy eaters !! The animation team were great - they really do work hard at encouraging people to join in the fun, but without forcing it on you.
The pool is amazing and the beach is literally a 30 second walk from the pool area. It's kept very clean and tidy and the guys who hand out the sunbed mattresses are always very obliging.
I'd definitely recommend this hotel to anyone looking for a good mid-range hotel offering great value for money.

Room Tip: The pool view rooms get the sun on their terrace during the day but the ones overlooking the front of the hotel get the lovely warm evening sun so we were happy we got the latter.
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
5  Thank janers88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 6 August 2014

Dear janes88,

thank you so much - we are more than pleased reading we exceeded your expectations - considering the SENTIDO Phenicia Hotel as "great" and as excellent value for money.
Providing memorable holidays to our guests - this is our daily desire.

We will be more than happy welcoming you back - extending our hospitality again.

Best regards
The SENTIDO Phenicia Team

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Reviewed 5 August 2014 via mobile

We stayed here in July, just my daughter and myself. We had the best weeks holiday ever, hotel was fab, food lovely and plentiful and service amazing, special thanks to our lovely waiter chaeib. We took part in loads of activities including water aerobics, Zumba, yoga and the Olympics. The animation team were fun and work so hard to make sure u enjoy all day. Our room was gorgeous and we couldn't fault a single thing. We will be back soon.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank joshotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 6 August 2014

Dear joshotels,

Thank you very much for expressing your compliments about your recent stay with us.

Your kind comment about the SENTIDO Phenicia Hotel, our colleagues, espacially our/your waiter Chaieb is highly appreciated. We have shared your comment with the entire team and they are equally happy to hear that you spent amazing holidays with us and you couldn't fault a single thing.

Once again, thank you very much.

We are looking forward to welcoming you back very soon.

Best regards
The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

We travelled in June 2014, the hotel was Lovely clean, fantastic food,on beach location,lovely views,massive beds,well worth a return visit . Brilliant holiday, well equipped rooms everything you need in them. FANTASTIC!!!!!!!!.We would put this hotel on a 5* rating rather than the stated4*

Room Tip: Top floor have fantastic panoramic views. Or pool views
  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 6 August 2014

Dear Angela S,

your kind feedback is so much appreciated by all of us - thank you so much. It feels so special
to read we exceeded your expectations- and we are truly delighted we succeeded and it has been recognized. You enjoyed the SENTIDO Phenicia Hotel with fantastic food, the beach, rooms - your entire holiday.

Just come back and feel welcome - we will extend our hospitality again.

Best regards
The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

My husband chose this hotel very carefully, it was to be our first full week family holiday abroad. We wanted at least a four star all inclusive hotel that also catered for children, our three year old grandson was with us. The hotel met our expectations. ALL the staff we great, very pleasant and always willing to assist. I wanted to mention all the staff as lots of reviews only praise the animation team, yes they were good and worked long hours, but so did many of the other staff in the hotel. Having said that I particularly want to mention Tata who ran the mini club, she is excellent and deserves recommending. Anyone looking for a family holiday this hotel ticks all the boxes, we were a 'mature' couple, three young couples, (thirties) and a three year old. Everyone without exception had a fabulous holiday. Pools, beach, restaurants, rooms, food all what you would expect from a four star hotel in Tunisia.

Room Tip: Book through Thomas Cook to get a refurbished room, unless you want a ground floor room, which are not refurbished
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 6 August 2014

Dear Jane B,

we are very pleased reading your kind review following your first full week family holiday.
It is an honour to us we have been the scenery of this important moment and reading every family member enjoyed the time at the SENTIDO Phenicia Hotel. Providing memorabel holidays to our guests is our daily wish - we are happy when we succeeded as a whole team.
Your compliments regarding our staff are highly appreciated and most motivating -thank you very much indeed.

Welcoming you back, extending our hospitality again would be more than a pleasure to us.

Best regards
The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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