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“Hotel Phenicia experience.....” 4 of 5 bubbles
Review of SENTIDO Phenicia

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SENTIDO Phenicia
Ranked #2 of 123 Hotels in Hammamet
Certificate of Excellence
Staffordshire
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Hotel Phenicia experience.....”
4 of 5 bubbles Reviewed 8 August 2014

Visited this hotel for the second year first week in August 2014. The animation team were fab Emile (Vin Diesel) works so hard to keep the holiday makers entertained with his staff Mario, Kikki, Shaggy, Beebo etc., never a dull moment. Food standards have slipped this year something the Hotel Management need to seriously address. Our room was on 1st floor and it was OK! All the hotel staff were happy to help and very friendly.

Room Tip: Pay extra for a sea view and ask for a low floor room as these have all be refurbished.
See more room tips
  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank breo50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 9 August 2014
Dear breao50,

Thank you very much sharing your review with us on TripAdvisor. Thank you mentioning the positive side as well as the negative. We sincerely apologize if we couldn’t meet your expectations at 100% on this occasion. We therefore kindly ask you to send us more information about the food which you didn’t appreciated this year – it would be helpful to us to undertake immediate action.
It is encouraging learning the renovated room has been ok, the staff was helpful and very friendly and the animation team was fabulous.

Welcoming you back to your 3rd holiday would be a pleasure to all of us.

Best regards – we are truly looking forward to your reply.
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,113 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (866)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
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English first
West Drayton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

This was our 2nd time staying at the Phenicia, we are a group of 10 who travelled between 23rd July - 6th August ages ranged from 11 - 49. As this was our 2nd visit to the Phenicia we were all a bit concerned that the holiday would not live up to last years - Oh my we had nothing to worry about. We all had an amazing time better than last year.
The food was great lots of choice our waiter was amazing can't remember his name but we were on table 147&148 at the 6.30 sitting. My twins birthday was on the 28th July and they made them both a birthday cake and made such a fuss of them at dinner it made there special day unforgettable so thank you to the chef for making them both cake. Me and my friend always got up at 6am for breakfast and the pancake & omelette men were brilliant so friendly & welcoming. There are plenty of sun beds to go around and even if you can't find one just ask Mohammed the pool man and he will get you a sunbed and mattress it's always nice to tip maybe 2-3 dinars as all the hotel staff work long hours and their rate of pay Is low (Just for reference 10 dinars equates to £2.80). Our rooms (7001' 7002' 7006 & 7010) were basic but was always cleaned to a high standard, and fresh towels provided daily. In the main pool there was a pool bar where you can have soft drinks, alcoholic drinks as well as coffee, the bar staff were amazing.
The animation team were absolutely brilliant special thanks to Bibo, Shaggy, Alladin, Joker, Dido, Titi & Mario these bunch of guys made our holiday always coming over to make sure we were having a great time. My husband took part in the Volleyball, Football, Waterpolo and we all tried out the jet ski's at the beach which was unforgettable to say the the least never laughed so much, Shaggy took great care of us with the watersports at the beach. In our party there was a 19yr old girl and a 20 yr old boy who did venture out to the local night clubs with the reps. Again special thanks to Bibo & Joker for looking after our children whilst at the local clubs.
If you want a fun filled action packed, stress free and relaxing holiday then the Phenicia is definitely for you. We will defiantly be returning next year.
Love to all of the staff from Donna, Jim, Mitchell, Nathan, Katie & Emma xxxxxxx
Ps The twins Katie & Emma (Age 11) really miss Bibo sooooo much and can't wait to see him next year xx 2 kisses for Bibo from the girls.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank DShields378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 9 August 2014
Dear DShields378,

Thank you very much sharing your detailed feedback with us on TripAdvisor.
Our constant effort at the SENTIDO Phenicia Hotel is to create a relaxing environment and offer efficient, warm, friendly and unobtrusive service to all our guests and we are delighted to read that all members of your party have been happy again with the services provided by our team. Great food, rooms cleaned to a high standard, plenty of sun beds, brilliant animation team, fun, actions, stress free and relaxing: we are truly amazed learning your second stay has been even better than last year. Your kind feedback will be forwarded to our team; they will be very pleased to know their efforts have been appreciated.

Our best regards and greetings, especially to Katie and Emma. We are looking forward to celebrate their birthday next year.

The SENTIDO Phenicia Team
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Sandbach, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

First time to review a hotel - just had to as it has been our best holiday ever!!! The animation team are absolutely fantastic with special thanks to Coco and Dido - The Irish dancing was amazing as were all the shows. Never a dull moment with this team about!!
Also loved the horse riding and very impressed at the high standard they keep the horses in.
The hotel itself was lovely - very clean with caring staff in particular Mounir at the BBQ beach restaurant - thank you all very much and hope to see you next year.
Amanda, Sandbach

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank amanda d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 8 August 2014
Dear amanda d,

Thank you so much posting your kind feedback about the SENTIDO Phenicia Hotel on TripAdvisor.
We will share your special compliments with Dido, Coco and Mounir - they will be eagerly pleased to know their service has been appreciated.

We are more than thankful learning we exceeded your expectations during your holiday.

Best regards - we are looking forward extending our hospitality during your next stay.

The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 7 August 2014 via mobile

Great hotel only problem main restaurant to overcrowded &lack of air conditioning at later evening meal time otherwise a great deal staff very friendly and helpful throughout our stay if the problem with the restaurant could be solved I would give this hotel 5 stars

Stayed August 2014, travelled with family
Helpful?
5 Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 8 August 2014
Dear Michael R,

thank you very much posting your kind review on TripAdvisor. We are happy informing you we modified the dinner times since yesterday - to ensure a quieter atmosphere at the end of the day.

We hope, this issue has been solved and we will get the opportunity welcoming you back to enjoy another holiday with us at the SENTIDO Phenicia Hotel.

Best regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Shields
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

We spent 2 weeks at this wonderful hotel at the end of June and did not want to leave. The hotel was spacious and extremely clean - hygiene was a watch word for the staff. The rooms and public areas are modern and light.
Food was varied well cooked and always plentiful.
The staff are probably the most courteous and well trained we have ever come across anywhere in the world - nothing is too much trouble. We have booked for a return visit next year.

Great holiday for all age groups.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Julie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 8 August 2014
Dear Julie,

Thank you very much. Your kind comment about your recent stay at the SENTIDO Phenicia Hotel is highly appreciated. In fact hygiene is one of the most important values we offer: regularly analyses (food, water, pools, kitchen staff, rooms etc.) are made to ensure the best health conditions to our guests. Regularly audits held by internationally certified organizations are also in place.
We are officially certified HACCP – all procedures are supervised by our hygienist and her
assistant. Thank you recognizing the service provided by our well trained staff, as well as the varied food.

We are happy welcoming you back next year – to your return visit.

Best regards
The SENTIDO Phenicia Team
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Swindon, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

Me and a friend holidayed at the Phenicia for the second time from 12th - 19th July 2014. I rarely return to the same resort twice but we had such a good time end May/beg June 2013 that we decided to return and YES we have had another really enjoyable stay.

The hotel is like Marmite, you either LOVE it or hate it and like the vast majority we just LOVE it. The people who make this hotel great are the staff. The cleaners, reception staff, waiters, bar staff, porters and ANIMATION team are all so friendly and helpful. Many remembered us from our first visit which is just amazing considering the number of guests that must have walked through the doors since!!

This time we traveled with Thomas Cook so had a refurbished room which was very nice, lots of storage and plenty big enough for the two of us. I got my toothbrush charger stuck in the socket in the bathroom so reported it to the concierge who was very helpful and got maintenance to sort it efficiently, with no fuss while we were round the pool.

Our waiter in the main restaurant was Chaieb who was just lovely, always smiling and filling up our wine glasses! The food was fairly good, lots of choice but the layout needs to be looked at because the queues can be a bit annoying. My friend is Celiac so requires gluten free bread and cannot eat anything with wheat in it. I had emailed the hotel prior to arrival and been assured the chef had been notified but it was still the second day before the bread was brought to our table. This was OK but after a couple of days the style of bread changed and what she got were very hard, flat bricks which were barely edible! However I have to say that this didn't spoil our experience, sometimes you just have to laugh and make the best of it, but it might be an idea for the hotel to look at their supply for future guests. It might also be a good idea to put allergy symbols/information next to the dishes on the buffet so certain guests know what they can eat safely.

Our favorite waiter in the show bar was Omar. We slipped him a few dinar and he kept our drinks coming during the evening entertainment so we didn't have to queue at the bar and miss anything. He was always friendly and up for a laugh.

And now the best bit the ANIMATION TEAM. These guys really do work hard to make your holiday a joy, from the activities during the day to the evening shows. If you are a prude or a snob this hotel is not for you but if you like fun, a wee joke/flirt and laughing a lot then it really is. It was so nice to see Shaggy, Bibo, Mario, Nemo & Dali from our previous trip and great to get to know the new guys too especially Billy, Joker & Titi. But all the guys are fantastic Pepito & Dido great dancers, Coco just a sweet lad, and Aladdin one crazy out of control dude but so funny! One of the few girls on the team is Emilie who is a really good dancer, really friendly and always came to say hello and chat with us round the pool. I felt this year that some of the evening shows were cut a bit short and not quite as brilliant as last year but totally understandable as it was Ramadan during our holiday and the guys were fasting from dawn to dusk. It must be so difficult to do activities like zumba, volleyball and football in the heat without food or even water and then to put on evening shows too but they all did it and were so good humoured, with so much energy, just brilliant. The comedy night was hilarious, especially the good baby/bad baby sketch with Mario and Titi who are legends! If you want West End standard then best to head to London but these guys are really good amateurs and work so hard to put on great shows. This year we tried Aqua Aerobics with Bibo, Archery with Dali & I went on a Jetski with Shaggy (so much fun!!) so a huge special thanks to these guys.
We also met up with the Animation Team & other guests at the local nightclub Latino’s most nights and as before felt perfectly safe in their company. I don’t think I would want to walk around the local area at night on my own (but then again same goes for a lot of places back home) but as a pair of girls we felt totally safe.
So finally I would like to say a HUGE THANK YOU to everyone at the Phenicia for another fabulous holiday.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank JoCollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 7 August 2014
Dear JoCollins,

We are very pleased reading your detailed feedback after your 2nd stay with us at the SENTIDO Phenicia Hotel. We feel honored you came back again to the same resort and you experienced another faboulous holiday due to the friendly and helpful staff, nice refurbished room and of course the animation team. Thank you describing the gluten free bread: it is homemade, which is quite hard – we will speak with our Chief Cook to find a solution to prevent further occurrences and to check the procedure in place regarding celiac issues. Allergy symbols/information are already in place at the Main Restaurant.
Your huge “Thank you” is highly appreciated and will be shared with our team.
Positive feedback like yours will always serve as an added motivation to the entire team to
maintain the highest level of service.

Once again, thank you for taking the time to post your review on TripAdvisor. We look forward
to welcoming you back on your return to the SENTIDO Phenicia Hotel.

Best regards
The SENTIDO Phenicia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

I really couldn't fault this hotel - the staff were so attentive, welcoming and they really took the time to get to know you. The food was very good, there was plenty of it at all meal times and the variety in the evening was fab. We ate in the BBQ restaurant at lunchtimes and there was always plenty of choice of food even for fussy eaters !! The animation team were great - they really do work hard at encouraging people to join in the fun, but without forcing it on you.
The pool is amazing and the beach is literally a 30 second walk from the pool area. It's kept very clean and tidy and the guys who hand out the sunbed mattresses are always very obliging.
I'd definitely recommend this hotel to anyone looking for a good mid-range hotel offering great value for money.

Room Tip: The pool view rooms get the sun on their terrace during the day but the ones overlooking the front o...
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank janers88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this review, 6 August 2014
Dear janes88,

thank you so much - we are more than pleased reading we exceeded your expectations - considering the SENTIDO Phenicia Hotel as "great" and as excellent value for money.
Providing memorable holidays to our guests - this is our daily desire.

We will be more than happy welcoming you back - extending our hospitality again.

Best regards
The SENTIDO Phenicia Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Phenicia

Property: SENTIDO Phenicia
Address: Avenue Moncef Bey, Hammamet 8050, Tunisia
Region: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Hammamet
#2 Luxury Hotel in Hammamet
#2 Family Hotel in Hammamet
#2 On the Beach Hotel in Hammamet
#4 Business Hotel in Hammamet
#6 Romantic Hotel in Hammamet
Price Range (Based on Average Rates): £
Hotel Class:4 star — SENTIDO Phenicia 4*
Number of rooms: 391
Official Description (provided by the hotel):
Beautifully situated on the East coast of Tunisia, SENTIDO Phenicia spreads between a fine sandy beach and a garden of 11 hectares where mix generously Palm and Olive trees. For your comfort, the rooms of the hotel all endowed with balconies or terraces offer you fantastic views between the gulf and mountains of Hammamet, swimming pools, or gardens. ... more   less 
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Also Known As:
Sentido Phenicia Hotel Hammamet
Iberostar Hotel Hammamet
Iberostar Hotel Phenicia
Iberostar Phenicia Tunisia
Iberostar Phenicia Hammamet

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