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SENTIDO Phenicia
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Reviews (6,605)
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4,652
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Reviewed 15 August 2014

We arrived at the hotel and was greeted with a cold flannel and a nice cold glass of fruit juice while we were welcomed to the hotel .We were given our wrist bands and room key and we headed up to our 2nd floor room .We opened the door and was very impressed with the room ,nicely decorated ,very clean and a fantastic view of the sea.
We didn't waste any time with unpacking and headed straight for the beach where we found a couple of loungers with cover 6 feet from the sea .The beach attendant was straight over brushing off the beds and placing a couple of pads down for us .We spent the next couple of hours in the perfect calm sea on a beach that even thou it was busy ,it still felt peaceful and relaxing .We then went back to the hotel and had a dip in the lovely pool which has a bar overlooking it.
Over the week we spent most of the days on the beach ,the beach staff were always friendly and keen to help out .There are a lot of beach sellers walking up and down and if you say no straight away most will leave you alone during your stay .There is hotel security on the beach who will move them on if they trouble you to much .Just remember they are trying to make a living from what little they sell ,so don't be to hard on them .We spent one whole day beside the pool where the animation team are buzzing around all the time .They are great and make you feel welcome all the time ,but if you don't want to get involved with what's going on then its all fine and they will not hassle you .There is so much to do on the beach if you want to with jet ski's ,paragliding ,banana boats and much more .But if you just want to relax and chill out then this place is perfect for you as well.
The animation team are fantastic and have loads going on all day.
There is water aerobics in the pool every morning ,salsa and dance lessons later on ,water polo twice a day and so much more .The aerobics group in the sea was fun and made everyone laugh ,great fun .They put a lot of effort into making you feel special and take great care in what you want to do .The evening shows they put on are fantastic ,the comedy show was very funny especially the final song .The beach party with fire breathing show was a great night as well with lots of music and dancing .
We had breakfast every morning with a good choice of food ,the egg omelettes are fantastic or they will fry eggs up if you want that as well .We had lunch at the beach bbq every day ,there is always a good choice of meats ,fish and salads .The evening meal was in the main restaurant with different main meats every night and a good choice of other meals to pick from .The mini cakes ,ice cream and fresh fruit for afters was fantastic as well.
The staff are all good and always make an effort to greet you and help out with all your needs .The staff behind the main desk and the other hotel staff do everything they can to help you out and make your holiday special .The waiters in the restaurants can not do enough ,they are always watching the tables and as soon as you need a drink it is filled up before you can even ask for it .The bar staff are the same and before you even finish you drink they make sure you have another on the way if you want one .
If you want a hotel with kids then this is the place to go ,if you want a couples holiday then this is the place for you as well .We came to have a peaceful relaxing holiday and even thou there was loads of kids around who were kept busy all the time ,we got what we wanted.
I can not fault the service of this hotel and we are planning to come back next year and might bring our 4 year old grandson ,knowing he would be safe and have a fantastic time as well.
Hotel Phenicia you gave us a fantastic week ,THANKYOU !!!!!

Room Tip: We had room 2022 which had a fantastic view.
  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
5  Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 16 August 2014

Dear Keith,

Thank you very much sharing your detailed and very positiv review with us on TripAdvisor.
We are delighted learning you spent a fantastic week at the SENTIDO Phenicia Hotel and you enyoyed every aspect here.

We will be very happy welcoming you back next year with your grand son.

Best regards
The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

We had an amazing holiday at this hotel. Me and my Mum went for a girly week and as soon as we entered the hotel we were met by friendly staff who couldn't do enough for you. The room was lovely, very clean and the air con was very good. The food at this hotel was excellent, we could not fault it. We loved the BBQ at lunch and the waiters and chefs were all very friendly and attentive. The Animation team made this holiday for us, they were amazing, I don't know where they got their energy from. Shaggy was so attentive, checking on us each day and taking us out on the jet ski's and paragliding which was fabulous. TT and Mario had us laughing non stop, they were hilarious. The Animation Team were fantastic and their shows were superb. I am going back to this hotel next year with my friends and would recommend it to anyone!

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Gemma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 16 August 2014

Dear Gemma,

we are delighted learning you had a fantastic girly week with your mum. It makes us more than happy reading you'll come back next year with your friends to enjoy again the excellent food, the very clean rooms and naturally all the activities with our animation team.

We are looking forward welcoming you back - to exceed your expectations again.

Best regards
The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014 via mobile

Wow. What an amazing time me and my partner had at this hotel. The staff where so friendly and always greeted you. The cleaner even introduced himself on the first day. The pool areas where immaculate. And the beach....... Ohhhhh what a dream. Never struggled for a lounger. The sea was clear and beautiful. I will be returning next year. Can't wait. Thank you Phenicia. You where brilliant.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank kezzamez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 15 August 2014

Dear kezzamez,

thank you very much sharing your holiday experience with us on TripAdvisor. To be refered to as
"amazing" is realy a kind and very appreciated compliment to all of us.
We are delighted you enjoyed your holiday, and the staff and the beach have been up to your
expectations.

We would be pleased welcoming you back.

Best regards
The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

Having read and re-read reviews on the Phenicia we decided to book for 1st August 2014. Well in a nut shell was very disappointed.
Transfer was very good first drop off, checking in good cases delivered to room. Make sure you have money too tip the bell boys.
Room was ok standard room nothing special really.
Be advised the drinks in the fridge are free but if you get them replaced you pay for them.
Beach/pool towels are obtained from shop 20dinar each which is refunded on return, towels can be changed Tuesday and Saturdays.
The bar staff at all bars are excellent very attentive especially if you tip.
Food was ok nothing special very average breakfast, BBQ choose your time to go here well as you many struggle to get a table and served drinks, food chicken nuggets, chips pizza had the BBQ food and was ill next day, didn't try it again.
Evening you choose you dinning time 7pm or 8.30pm you are assigned a table for the week. Didn't enjoy most things my son and I ate Bolognese or children's food all week.
I do have to mention the omelette and crepe men those were yummy and such nice people too.
Entertainment: Mario was excellent always went out of his way to talk to guest. The day time and evening entertainment was average having went to the Atlantis in Belek last year where entertainers were around the pool or doing activities from 10am till late at night and the shows were amazing. Phenicia did not compare, very disappointed.
Make sure you take enough money to tip we spent over £100.00 in tips in a week. Also taxis are cheap to get around but to be perfectly honest I wish I didn't go out, did not like it one bit.

All in all this hotel is advertised as a 4 star it definitely is not 3 star at most. I would not go back...

Room Tip: change money when you need it. tips are expected and if you forget there are tip boxes at reception!!!!
  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
7  Thank ShellaT72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 15 August 2014

Dear Shella,

Thank you sharing your holiday experience with us on TripAdvisor. We are disappointed
we couldn't meet your expectations this time regarding the food, animation. Please be advised we are certified HACCP, having regularly audits and analysis to guarantee our guests' health, supervised by our hygienist. Therefore we are sorry, if you felt ill, we think, the BBQ couldn't be the reason. Lunch is available in the Main restaurant as well.
Thank you mentioning you enjoyed the crepes and the omelets included the service delivered.
The animation team is no professionals as it was certainly the case in Turkey, we apologize again if they didn't meet your expectations, however they are giving their best
to entertain all our guests. As advertised in the brochures the mini bar has to be stocked
on arrival. We are always interested in improving and will forward your comment to the
relevant departments. Your compliment regarding Mario and the good check in are highly appreciated - thank you again.

Best regards - we would truly like welcoming you back one day.

The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

This was our 2nd visit to this hotel and will be returning next year. We had a refurbished room on the 3rd floor which was lovely. The food is very good and our waiter Jamal Kalani made sure our glasses were never empty. The beach is beautiful with plenty of sun loungers.The animation team are simply the best, they made our holiday. My husband always took part in archery and French boules whilst the girls of the group loved water aerobics with Nemo/Bebo and Emily. Mario is our favourite as hes so funny. Titi, Alladin, Shaggy, Lama, Aggy, Dido, Billy, Farat, pepeto and boss u are all fantastic. Can't wait to go back :-)

Room Tip: We booked with Thomas Cook and got an upgraded room
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
7  Thank velvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sentido, Guest Relations Manager at SENTIDO Phenicia, responded to this reviewResponded 15 August 2014

Dear velvy,

we are truly pleased learning we exceeded your expectations during your second holiday with us again. Thank you being so loyal to the SENTIDO Phenicia Hotel. It feels so good to know you enjoyed the food, the beautiful beach. We will share your kind comment with the team and naturally with the animation team as well.
Thank you again - your comment is highly appreciated.

Best regards - we are already happy welcoming you back next year.

The SENTIDO Phenicia Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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