Greatly disappointed after having read so many positive reviews before selecting this as our family holiday destination. It does question the validity of the positive reviews & who is actually writing them!? Having travelled extensively & experienced real 4 star establishments, it is apparent that the standard awarded to the Phenicia is grossly exaggerated. Thomas Cook et al please go under cover & see for yourselves. This hotel should not be a premium listing in your brochures that attracts a premium price tag.
Pro's - it was sunny, the pools, the pool bar staff, the sun bed attendant (please get a trolley !)
Cons - the reception experience, lack of detail to cleanliness of bedroom, failure to restock refreshments I.e coffee, sugar, t-bags, air conditioning unit noisy, temperature control of water poor, corridors dark & poorly lit, steps leading to main restaurant dangerously long & poorly marked edges ( beware), restaurant management poor, too small for number of guests, frequent shortage of cutlery, too frequent lengthy waits for food, variation of food infrequent, average waiter service, quality of drinks poor, paper cup policy , littered grounds & beach, entertainment poor to average (try employing professionals occasionally) ,inappropriate behaviour exhibited by entertainment staff ( not all), the fluctuating prices of snacks in the shop, battle for the sun beds.
Overall very dissatisfied considering the thousands of hard earned pounds that we were relieved of by Thomas Cook!!
- Official Description (provided by the hotel):
- Beautifully situated on the East coast of Tunisia, SENTIDO Phenicia spreads between a fine sandy beach and a garden of 11 hectares where mix generously Palm and Olive trees. For your comfort, the rooms of the hotel all endowed with balconies or terraces offer you fantastic views between the gulf and mountains of Hammamet, swimming pools, or gardens. ... more less
- Reservation Options:
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- Also Known As:
- Sentido Phenicia Hotel Hammamet
- Iberostar Hotel Hammamet
- Iberostar Hotel Phenicia
- Iberostar Phenicia Tunisia
- Iberostar Phenicia Hammamet