Firstly I must say that this hotel is beautiful in appearance, our room was lovely and big with a beautiful sea view (4th Floor). Obviously because of the time of year it was very quiet with no activities during the day or evening entertainment except 2 evenings which was a bit of a shame. Check in was easy and shown straight to our room. You can change money at the reception and also pay 20 dinar for two beach towels.
The room was cleaned every day and decorations in the room but I am unsure that the sheets and towels got changed, I got make up all over one of the towels and was never changed. Also there is a label to put on the bed to have the sheets changed but ours went missing after two days and never got replaced. On the first day the chamber maid came and introduced herself which I thought was nice but then everyday when we returned to our room after lunch within 5 mins she would knock of the door to do something she had missed in the room, then the last day came to our room asking if we like to give her something, I always leave a tip for the chambermaid and we had given her a tip half way through the holiday but to be asked I thought was a little cheeky.
There is a variety of food available but as I am a very fussy eater struggled on some occasions to find something to eat. It doesn't really cater for English people, now I know most people would say if you want English food go to Spain, but I did try alot of the dishes but the problem for me was knowing what was in half of them so had to keep asking so I am sure the chef got fed up with me but was always happy to tell me what everything was. The one thing which we found a little bit annoying was having to ask everyday for butter, it is out at breakfast but then not at lunch or dinner, the waiters in the restaurant were very good at remembering and usually brought it to us when we arrived unless our usual waiter wasn't there, also the one of the head waiters (didn't catch his name, little guy with a tash) was amazing! even fetching us chips from the other bar outside, and slices of cheese. It was my birthday whilst we were there and they made a beautiful cake for me and decorated the table.
The bar is big but not like your typical bar, it is more like an extension of reception, the drinks were awful, the wine was like paint stripper and the vodka was certainly not vodka, it was definately mixed with something, unless you got a drink when they first opened the bottle, one of the bar staff is incredibly moody and very rarely smiled, yet two of the younger bar staff staff were always smiling and welcoming, especially the photographers younger brother (again sorry didn't catch names). On 3 occassions we were told that the wine/vodka was finished, now when you have paid to be all inclusive you don't really expect that, I spoke with the quality manager who is always around the hotel who sorted it out.
Obviously the outside pool was freezing so wanted to use the indoor pool, we were told you had to pay 20 dinar each (£10) to use it as it was a Thalasso pool, again the quality manager sorted us out a free swim but we didn't use it as the day before we had booked some treatments which allowed you free use of the pool but it was very cold which we didn't expect.
All in all it was a very quiet but relaxing holiday but let down a little by the drinks and food. I would recommend this hotel at this time of year if you want piece and quiet but personally wouldn't return.
Thank you to the quality manager, the waiters and a couple of the bar staff for making our holiday as pleasant as it could be.
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- Also Known As:
- Vincci Lella Baya Hotel Hammamet
- Vincci Hotel Hammamet
- Vincci Hotel Lella Baya