My partner and I visited this hotel for 1 week 16th July to 23rd July. This Hotel is very deceiving. This is actually a reasonably good size property. Being a 3 Star, we weren't expecting very much except the basics as we usually travel to 4* +. This Hotel really tries to go out of its way to make you comfortable and feel at home. The Manger of the Hotel, Giuseppe is one of the first Managers of any hotel we have ever been to, to make himself visible and to make you feel at home. He really is a great believer in Guest Relations and this is refreshing and the rest of the staff here follow suit. They really do want you to come back to visit them. Bar & Restaurant staff are exceptionally good especially if you lightly grease the wheels and then they offer 5 star service for moderate tips. Front desk always helpful with a smile.
The food was fresh and not frozen and pretty straight down the middle. You can usually find something at the buffet that you are happy with. The property was immaculate and pools very clean. The animation staff really go out of their way to make you feel a part of the atmosphere on the property. Some of the best we have seen. They really do go out of their way to make families happy and entertain the children. Always plenty of participation and smiles from everyone.
It is lively when you need it to be, and serenely quiet when it needs to be. The beach...average and across the street, but we stayed by the pool on the grassy areas and were perfectly contented with that. If it doesn't have a Beach like Varadero, Cuba etc. and backed up to the property than we don't bother, although the beach was pleasant. Rooms were clean and tidy but the beds are quit hard. Still rather have the rooms clean than worrying about the beds in a 3 Star. Usually so tired it didn't matter. Fedia from Guest relations @ lastminute.com was excellent and helpful...but so was everyone else. Can't fault this experience. An enjoyable holiday and would highly recommend this property to anyone looking to travel 3 star. Nothing better than expecting a 3 Star experience and getting a 4 star treatment.
Thank you to everyone...we miss you all already. Craig & Hulai
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