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“Great Hotel shame about the resort”

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Medina Belisaire & Thalasso
Ranked #10 of 118 Hotels in Hammamet
Colchester, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Hotel shame about the resort”
Reviewed 22 May 2014

OK firstly the Hotel. Just one word "BRILLIANT" The staff were friendly, efficient, and nothing was too much trouble for them. The rooms were spacious and cleaned every day. The food.....well Jamie Oliver has nothing to worry about, but it was edible and freshly cooked with a good variety. The entertainment was OK..ish. The animation team do try to keep the guest's entertained with limited resources. Overall, a nice Hotel that is smaller than other All Incs that give's the place a rather intimate feel. In my humble opinion well worth the money. The resort however has all the charm of a derelict Bus Garage. Half empty units and shops that sell the same touristy trash. the beach though is excellent.

Room Tip: get a room with a view overlooking the quiet pool
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  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
1 Thank peter b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TURKI Z, Responsable relations clients at Medina Belisaire & Thalasso, responded to this review, 27 May 2014
Dear Peter,

Thank you very much for the nice words you have written about our hotel, our services & facilities, as well as our friendly staff and varied cuisine and hope that Jamie Oliver will have the opportunity to visit us and will taste the flavours of the old Tunisian specialities and inspired from our disches!!
Nevertheless, we understand from your review that Yasmine Hammamet resort might not be the best location for your dream holiday and it seems that you have not found many things to enjoy, even the weather wasn’t warm enough yet for the swimming activities.
Unfortunately, in all touristy regions around the world, you could find a lot of the same types of shops selling the same type of things in Majorca – Spain, in Dominican Republic, in Marrakech, Egypt, Turkey etc….
We are looking forward to have the pleasure welcoming you back for another great relaxing break.
Warm Regards
Online Reputation Management
Turki Zahia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (273)
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English first
Seaham, United Kingdom
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 May 2014

Our family stayed at this hotel at Easter this year and I have to say it was an absolutely brilliant holiday.

Upon arriving at the hotel we were greeted by the Management and made really welcome straight away. Our rooms were ready and must say they were impeccably clean and were kept that way all during our stay due to the brilliant maid service.

The food and the restaurant were lovely, there was lots of choice and the food was always hot, and Fidel the waiter was brilliant, he made sure we always had a table to fit our party of 7 and was very welcoming and made us feel at home.

The bar staff were all great too, especially Imed, who never got a drinks order wrong all the time we were there.

The entertainment team worked very hard to look after the guests and were very polite and friendly.

All in all it was a fabulous holiday and most of it was down to the lovely Tunisian staff at the hotel, nothing was too much trouble for them.

If you don't like the hustle and bustle of bartering in the shops then you need to visit Joys department store, no hassle and you can browse in peace and the prices were very reasonable.

Would definitely visit this hotel again.

  • Stayed April 2014, travelled with family
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Helpful?
Thank TraBerLav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TURKI Z, Responsable relations clients at Medina Belisaire & Thalasso, responded to this review, 20 May 2014
Dear TraBerlav,

First of all, we would like to thank you for spending Easter in the Medina Belisaire & Thalasso at Tunisia and for your friendly comment and motivating words.
We are very pleased to read how much you have enjoyed your stay with your kind family.

Regarding the hustle and bustle in the shops ad the harassing of shopkeepers who are peaceful but seemed aggressive, they really need to sell their product. So, don’t be put off by their talk and if you don’t want to buy then just thank them and walk away.
Usually, items sold in bazaars and souks are purely Tunisian handmade while those sold in supermarkets are imported from outside of the country.
We are very happy to see you choose to come back to our hotel for your next time! We are all looking forward to it!
Please visit our website medina.com.tn
Have a great day
Warm Regards
Online Reputation Management
Turki Zahia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2014

This was my third visit and what can I say..... Again I couldn't fault it wonderfully staff great entertainment staff great hotel real value for money throughly enjoyed it again will definitely be going back.

  • Stayed May 2014, travelled with friends
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Helpful?
1 Thank jackie g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TURKI Z, Responsable relations clients at Medina Belisaire & Thalasso, responded to this review, 20 May 2014
Dear Jackie,

Thank you for your fidelity to our hotel “Medina Belisaire & Thalasso” and for posting your very pleasant review on TripAdvisor.

We are delighted to learn you enjoyed your stay with us and the service provided.
We are looking forward to have the pleasure welcoming you back again for another great relaxing break in your second home “Medina Belisaire & Thalasso”.

We send you a big hug and have a great day
Warm Regards
Online Reputation Management
Turki Zahia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 May 2014


Just got back from my first visit to Tunisia and have got to say this Hotel is first class with exceptional staff who can't do enough for you .The hotel is kept to a very clean and high standard with all the facility's you will ever need from an hotel including spa ,indoor salt pool and two very good outdoor pools with a gradual slope into the water for people of all ages to enjoy. The food you could not fault with a very large selection from breakfast to dinner . I would highly recommend this hotel and I will defiantly be going back at sometime in the future hope this helps you in your choice
Mark and Janina

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mark32960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TURKI Z, Responsable relations clients at Medina Belisaire & Thalasso, responded to this review, 20 May 2014
Dear Valued Guests,

Thank you, Dear Mark and Janina for all your kind words and recommendation of our hotel and for being such wonderful guests! It was our pleasure to have you with us.
We are very happy to learn you have enjoyed and appreciated your holiday and even more happy to see you are planning to come back again in the future.
Our main goal is to satisfy our clients, so we are very happy to read from your review that we have succeeded!
We are looking forward to have the pleasure welcoming you back again for another great and memorable break.
Warm Regards
Online Reputation Management
Turki Zahia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 May 2014

Stayed here over Easter. Didn't know what to expect of Tunisia, but this hotel was superb. The rooms were quite large, spotlessly clean and maids came every day. The pools and gardens were beautifully kept, just a bit cool in April but still managed a couple of swims outdoors. If you couldn't find something you liked amongst all the food on offer there is something wrong with you. It was delicious. Staff couldn't do enough for you, so friendly and polite. The entertainment was a bit Butlin-ish, but the team started after breakfast and kept everyone entertained until nearly midnight. Had a go at archery, a first for me. Some people complained about having plastic cups for the beers, but this was outside round a pool so we understood. We were four adults and five teenage girls and had no problems feeling comfy. Didn't like going out of the hotel though as you get hassled, but didn;t spoil the holiday.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KathAnna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TURKI Z, Responsable relations clients at Medina Belisaire & Thalasso, responded to this review, 20 May 2014
Dear KathAnna,

We thank you very much for selecting Tunisia for your first time in Africa and it is a great pleasure to us for choosing The Medina Belisaire & Thalasso and for sharing a wonderful review about your experience. Many thanks also for the nice photos published.
We are delighted to learn you enjoyed our accommodation, our food and facilities as well as the amiability of our staff and services.
The use of plastic cups in swimming pool is a norm agreed between the hotel and the Tour Operators to avoid any unpleasant incident which could be happen.
We will continue working to improve our services and facilities to make our guest feel welcome.
We hope you will have an opportunity to come back again among us and enjoy our Hotel again in the future.
Warm Regards
Online Reputation Management.
Turki Zahia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 May 2014

lovely hotel fab place to stay amazing enternaining team....people here very polite....go out there way...great with kids...would defo recommend to everyone and come back. oh & rooms are very nice and clean...

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank truesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TURKI Z, Responsable relations clients at Medina Belisaire & Thalasso, responded to this review, 15 May 2014
Dear Truesa,

We are grateful that you described the “Medina Belisaire & Thalasso” as lovely with welcoming staff and we are delighted to learn you enjoyed our services, facilities and hospitality. Many thanks for recommending.
We are looking forward to have the pleasure welcoming you back again for another splendid holiday.
Warm Regards
Online Reputation Management
Turki Zahia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 May 2014 via mobile

My wife and I stayed at this hotel also celebrating our 35 wedding anniversary. It was our first visit to Tunisia. Cannot speak highly enough of the staff at this excellent hotel. The waiters are consummate professionals and can't do enough for you, serving you with expertise, and friendly, humour. The housekeeping staff gave us a new and imaginative arrangement of sheets and towels often with the inclusion of Hibiscus or Bougainvillea flowers in the arrangement. The food is varied and of a high standard, there are theme meals (known as ala carte) but you get such choice and quality at the hotel, however the experience of the theme meals are worth doing. If you don't like the food then if you book early you can return to the hotel and enjoy the choice and variation. This hotel is clean, smart and we'll maintained, establishment, and I speak as someone who maintains commercial buildings for a living. The pool had shallow areas and deeper and is known as an infinity pool so is also pleasing to the eye. The area was quiet when we went, however the nearby Jasmine Medina and the Old Hammamet Medina are well worth a visit for bargains on leather goods and crockery etc.. But don't take it too seriously, have fun, remember that these folks need to also make a living particularly as there are not the amount of European visitors during times of recession. So these salesmen and women need to get as many customers as they can muster. So keep it light hearted and remember that a few dinars are worth about 30p each. We highly recommend this hotel and resort and will return. . Thank you Hammamet and Belisaire.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Russell R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TURKI Z, Responsable relations clients at Medina Belisaire & Thalasso, responded to this review, 15 May 2014
Dear Russel,

On behalf of all the staff of the “Medina Belisaire & Talasso”, we would like to thank you for your fantastic review and recommendation on TripAdvisor.
We are glad that you had a great stay with us and enjoyed our facilities and our service.
It’s so important for us to hear that the celebration of your 35 wedding anniversary was so special.
Also, we are happy and enchanted that our culinary required your expectations.
We do our best efforts to allow to our guest a very rewarding culinary experience in nice and warm conditions and in a unique setting with excellent service.
We are looking forward to have the pleasure welcoming you back again for another great relaxing break among us
Online Reputation Management
Turki Zahia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Medina Belisaire & Thalasso

Property: Medina Belisaire & Thalasso
Address: Bp 204 | Yasmine Hammamet, Hammamet 8050, Tunisia
Region: Tunisia > Nabeul Governorate > Hammamet
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Hammamet
#6 Family Hotel in Hammamet
#6 Spa Hotel in Hammamet
#7 Best Value Hotel in Hammamet
#9 Luxury Hotel in Hammamet
#9 On the Beach Hotel in Hammamet
#11 Romantic Hotel in Hammamet
Price Range (Based on Average Rates): £
Hotel Class:4 star — Medina Belisaire & Thalasso 4*
Number of rooms: 276
Official Description (provided by the hotel):
The hotel lies directly Hammamet - Yasmine (Tunisia) and just 200 m from the beautiful sandy beach. Family-friendly complex. Lively entertainment program. Just 5 km from two golf courses. Thalasso - therapy centre with different treatments. ... more   less 
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Also Known As:
Iberostar Belisaire Hotel Hammamet
Iberostar Hotel Belisaire
Iberostar Hotel Hammamet

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