I have re-read some of the very negative reviews on this hotel and I am beginning to wonder what some people want out of a holiday. I don't have an axe to grind nor do I have a vested interest in giving this hotel a good review and I will be absolutely honest. I believe it is the end of the season for British travellers but if you are thinking of booking for next year do so with confidence. If you go with the right attitude you will have an excellent holiday. As did we. We arrived with some trepidation in view of the less than flattering reviews we had read pre departure. Reception were helpful and friendly at all times. 0ur room was absolutely fine, it was a fair size with a double bed, flat screen TV it had had a recent coat of paint and we had a new bathroom. The hairdryer was efficient, the towels changed every other day, the room cleaned to a high degree of cleanliness, sheets changed every day. The staff in the bars and in the restaurant were efficient and friendly. I am dumbfounded by some of the comments about the surly staff. Didn't encounter it once. Perhaps the staff respond in the same way they are spoken to. As for one traveller stating the staff only took notice of them towards the end of the holiday when they wanted tips. For goodness sake, isn't it good practice to give tips (no matter the size) throughout the holiday? Do you know how little the staff are paid and the long hours they work?
We were served our drinks every night in glasses, we were not once served in a plastic cup, however, we preferred to sit on the mezzanin level on the terrace, perhaps if people drank at the pool bar then for reasons of safety drinks were served in plastic cups.
I am going to describe our last full day in the hotel and then you decide if this is a hotel you will like to stay at.
Breakfast, 4 grill chefs on duty. 0ne making omelettes to order or fried eggs. Another making fresh pancakes with a constant supply on a heated dish. Another making fresh "donuts" again with a constant supply on a heated dish. Another making the most amazing and tasty fresh local "naans". with a constant supply on a heated dish. A variety of cold cuts, lots of different types of bread, and in fact the grill chefs used to toast french loaves on the grill. Lots of grilled tomatoes, boiled eggs, sausages and a grill to cook your own bacon on. I have never seen bacon before served in a Muslim country.
Lunch. 3 grill chefs on duty. 0ne making fresh stirfries with fresh meat and fresh vegetables. Fantastic. Three other chefs making fresh pasta dishes and fresh pizzas with a variety of toppings. There was an abundnance of salads, soup and fish every day, a selection of meat dishes and a selection of local dishes.
Evening meal. I ate fresh prawns (you could take as many as you wanted) straight from the grill, I then had tuna steaks and stir fried vegetables.
Dessert. Help yourself ice cream followed by a Choux Pastry confection. I had to pass on the offering of grapes, plums and pears. There was a live band playing in the dining room, and diners were dancing and the animation team were dancing with guests.
We had spent the day reading on the very clean and well cared for beach, security was obvious, no "outsiders" bothered us, we watched the Volley Ball and then went for archery. Cold fresh bottles of water both still and sparkling were available as were a full range of drinks all day every day.
Evening. After our meal we saw an excellent show and had drinks served quickly, efficiently, politely and with good humour. We never once felt second class citizens or that the French were served before us. The vast majority of holidaymakers are French, the ones we spoke to were pleasant and friendly. Not enough British holidaymakers know about Djerba and so don't tend to travel there, and frankly the problem isn't helped by the negative and often misleading reviews.
Yes there were flies in the restaurant - particularly at lunchtime -and this does want addressing by the Manager, but there were electronic fly traps (clearly not enough). This is my only negative point. The food was absolutely fine and the beach wonderful and plenty of beds, pads, parasols and very clean. The animation were excellent. Try this hotel, you'll love it if you are the average fair-minded traveller. I take many and regular holidays I know a decent hotel when I see one, and this hotel is absolutely fine. We had a smashing holiday, and yes we would book again, and yes I would recommend this to friends and family.
I do think the manager should engage more (if at all) with his guests. I had an idea who the manager was as I saw him in the dining room, but he didn't speak to anyone other than his dining companions. As we were waiting to leave he walked past us without a word. I have been to other hotels where the managers have thanked us for staying with them and asked us if there are any suggestions that would have improved their service. Frankly, as long as he is ignoring the negative reviews without answering back (as other managers often do) then he will suffer from less bookings.
Happy to answer to any emails of enquiry. Book this holiday and enjoy!
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- Also Known As:
- Vincci Resort Eden Star Zarzis Hotel Zarzis
- Vincci Hotel Eden Star Zarzis
- Vincci Zarzis