Cap Mahdia Hotel, Mahdia, Tunisia. 08/09/2013 to 22/09/2013
Having recently returned from our annual holiday we would like to register a complaint about the hotel named above. We expected a higher standard from Thomson Skytours and this is what we ended up with, the worst holiday that we have ever experienced. Our Thomson Rep Cheryl deserves a medal for the problems that she has had to sort during our (and others) stay.
On arrival at the Hotel we were given registration forms to fill in and then told to go for something to eat and our rooms would be ready by the time we got back. Upon our return we were told that we would have to wait a further 10 minutes and each time we went back to the reception desk we were the last people to be seen to even if we were first in line. After repeating this game 3 times we were finally shown to our room. The bar staff and waiters were ignorant towards most of the people that we had contact with, at the bar the staff would stand a think about what they think you asked for and give you whatever comes into their head, fair enough this did improve slightly towards the end of the holiday but instead of asking they just handed out what was closest to hand. We were told there was no Vodka on the bar but other people appeared to get served with it. The waiters in the dining room were ignorant and so slow at clearing and resetting tables. We tried to help ourselves to setting our own table but got grunted at by several waiters each time we did this. We asked for salt and pepper for our table and the waiter huffed and puffed about it and eventually brought some for us. It was a game each and every meal time to find and to keep long enough to use any salt and pepper. When the waiters cleared our table of used plates and glasses we of course said thank you to which the waiter would grunt and mumble and then walk away. Using my limited knowledge of German I tried a little experiment and thanked a waiter in German and the response was a smile and acknowledgement. The staff in this Hotel do discriminate between different Nationalities, and as there was only half a dozen or so English parties in the Hotel it was very obvious who the favourite were and it certainly was not the English.
We had access to 3 restaurants throughout the day; the main Alhambra restaurant which I have referred to above is where I shall start. The Alhambra restaurant is a self-service restaurant the food was barely warm and when the trays ran out it took a good few minutes before it was replaced with fresh food (if that’s what you call it). The food had little variety and although we were expecting to be able sample some local food what was placed in these trays was barely recognisable as a food source. On the sweet counter I saw what I thought was a dark chocolate chip covered layer cake, however when I went to cut a piece off with a knife the topping of the cake “flew off” to reveal a strawberry or raspberry topping, this cake had been so covered in flies that it actually changed the look of the topping. This was also the case with the salad bar but not to such an extent. The other restaurant which is set back off the side of the pool area was horrifying. You had to fight the flies off of your food before you could pick it up and put it on your plate, needless to say we didn’t eat there anymore. We found that the 3rd restaurant which was closest to the beach was in fact the best although it was only open for a few hours in the afternoon and only served pizza or spaghetti bolognaise followed by crepes. The food was cooked to order and flies weren’t allowed, so this is where we had most of our meals for the fortnight.
We complained to the Thomson rep about the nearly cold food, which to her credit did bring up with the hotel management. The next day we thought nothing had changed as the food was the same but to our amazement we found that a microwave had been placed next to the bread counter. Now this barely corrects the problem but at least we could have ‘hot food’ when we ate in this restaurant.
The hotel room we were assigned was basic but pretty clean, however, we had a faulty air con unit which was leaking water, the cleaner was mopping up about 3 cup full of water every morning, it may not sound like much but when you see how far 3 cups of water spreads out on a marble tile floor it soon becomes a slip hazard. We mentioned this to our Thomson rep Cheryl who told the reception, 15 minutes later 2 men arrive armed with a silicone gun. Because the cleaner had just cleaned the floor and turned off the air con unit no water was evident so they said everything was ok and left. Over 6 days and 4 reports to the reception we again told our Thomson rep who then marched to the reception desk, we were offered another room in a part of the Hotel that over looked the late night disco and pool area, it was a slightly better room granted but we did not fancy the noise so we asked if we could just have the air con fixed and stay where we were, this was agreed. This time a single guy from the Hotel maintenance dept arrived along with a porter, this guy went to town with the air con unit and found that the water collection and drain system had been blocked with muck and that the drain pipe did not have enough drop in it to take any water away. The air con unit was filthy inside and had to be fully cleaned out, the filters were black and so was the inside of the whole unit. This maintenance man fixed the problem in about 30 minutes. 30 minutes is all it took to prevent possible slip injury or even legionnaire’s disease.
A Le Carte
As part of the stay in the hotel we were allowed 1 A Le Carte meal. We asked the head waiter to make a booking for us on our last evening, we were told that we had to see him 1 day in advance. As we were due to come home on the Sunday we thought it would be nice to have a decent meal before our departure so on Friday evening I asked the head waiter to make a booking for 2 for the A Le Carte meal on Saturday night. The head waiter told us that the bookings were full and that we would have to try another night. We were not told that there was any restriction on numbers or is there any documentation stating this within the hotel, so as a result we did not get our so called A Le Carte meal.
On our departure day we were joined by another Thomson rep and she asked if we had enjoyed our stay at the Hotel. We told her the problems that we had encountered to which she replied “it is only a 3 star Hotel after all”. We had booked the VIP lounge which cost £64 for 2 of us which was a waste of time, the coach transfer was 2.5 hours long and following problems with the airport baggage belts we ended up with enough time for a luke warm cup of coffee and chasing the staff in the lounge for our passports when we saw that our flight was boarding. This VIP Lounge was designed to hold 25 people which ended up being around 50 and the staff did not have a clue what was happening due to the amount of people in the lounge waiting for flights. This VIP Lounge is over subscribed by the tour operators and is not a relaxing way to end your holiday.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your El Mouradi Cap Mahdia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- El Mouradi Cap Mahdia Hotel Mahdia
- El Mouradi Cap Hotel Mahdia
- Mahdia El Mouradi Cap