On arrival to Djerba airport it looked lovely, very nice and clean however the bus journey to the hotel opened our eyes! there was rubbish everywhere and I mean everywhere! bags of rubbish and plastic bottles lying around with no bins insight. On arrival into the hotel we were told to put our bags to the side and to take a seat then people, don't know who they were, came and put a band on us all, felt like I was in a cattle auction! we were then taken to our room which was a fair distance away from everything. the room was hot and dark and the bathroom was dirty and smelly. the room had a set of stairs which lead up to a separate bedroom, the stairs were very unsafe and my 5 year old could not manage them very well. I had images of him falling down the gaps between them on to the hard tiled floor. we returned to the reception to ask if we could change rooms we were told that they were the only family rooms and the families were put into a separate part of the hotel. I stated that I was not happy with the stairs and that we would have any other room without stairs. he then said that he could give us a room but it was not a family room. he showed us the room and he said he could put an extra bed in for us we said this was fine, we had to write a letter stating this was our choice to change rooms. I have to say the beds were big and the room was much nicer and cleaner, however there were a few issues with the room such as the shower head holder did not stay up so we had to hold the shower head when we showered, the plug in the sink was stuck down so we could not use the sink and the telephone, which looked like a phone from the arc was broken it did not work possible due to the wires hanging out the back of it. all issues were reported but were not seen to during our stay. The food was not really catered towards British people in fact the hotel on a whole did not cater for British people! the food was cold and repetitive and the all inclusive drinks you would not give to your worse enemy! the buffet outside was shared with the flies so not very appetising! however we tried our best with food until I had vomiting and diarrhoea on the Monday night and ended up in bed ill all day on Tuesday and Tuesday night. then my husband and daughter had diarrhoea on the Wednesday. We needed to get to a chemist sharp so we waited for the Thomas cook rep who was meant to be in hotel at 9 but did not appear until 9.50! we advised him of our illnesses and he promptly told us they did not have chemist it was a pharmacy!! he then told us that it was a 20 min taxi drive away which neither me or my husband could make! he shrugged his shoulders and told us he could not do anything for us! fortutatly a kind couple offered to go for us and turns out it was only 5 mins in the taxi! thomas cook rep did not have local knowledge like he is meant to have! anyway the rest of the week was lying by the pool catching some sun and being in the pool which was very very slippy around the edge! the entertainment team did their best with the small entertaining space they had but no songs in the mini disco were in English and to be honest the entertainment was very strange!(want to say thankyou to Sonia who made my sons holiday, she was great and very hard working). did not feel safe going out of the hotel and to be honest when we did go out of the front there was nothing only a very bad smell bad the reports we had from other guess about the local beach being just as dirty with raw sewage pipes, camel and horse poo everywhere we did not fancy that! I know the hotel is 3 star but we work and save hard all year to get away on holidays but we were all very disappointed in this one!
- Official Description (provided by the hotel):
- For a better quality of our services and to meet the most requirements of our customers.We realized at the Petit Palais & Spa revamping work completed by the end of March 2014.Indeed, the work involved:The bar.The reception hall.The restaurant and kitchen.Rooms.The entrance to the hotel.The palace is now a small hotel decorated in a contemporary style or welcome good service and cleanliness ... are waiting for you.We hear this was a good collaboration with our partner Tomas Cook with the concept of "SMART LINE" all staff and management welcome you.The direction of the Petit Palais ... more less
- Reservation Options:
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- Also Known As:
- Miramar Petit Palais Djerba Island, Tunisia