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“Mixed thoughts on El Mouradi Djerba Menzil !!”

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El Mouradi Djerba Menzel
Ranked #14 of 47 Hotels in Midoun
Reviewed 2 October 2012

Just returned from Djerba having, overall, had a very good holiday. Weather perfect, location good if you like being in the middle of nowhere as there is nothing in the immediate vacinity of the hotel (if you discount the local "Aldi")
Overall the hotel is very good, the facilities excellent. The three pools offer plenty of options with one large salt water pool, a smaller saltwater pool and a third freshwater pool. All pools have a bar close by for those who get thirsty doing very little. The animation staff were very friendly, not pushy if you did not want to do anything, but when you do involve everyone in the activity. We stayed in a Menzil outside the main hotel. Initially we had one with stairs which they gladly changed to one on one level as my wife sometimes struggles with stairs. They were tidy, fairly basic but more than adequate given that you just slept and washed their ! Apparently the rooms in the hotel itself are better quality.
I would recommend the visit to the crocodile farm at 5pm (feeding time !!) which is only a short 2 minute taxi ride (2 - 3 dinar or 80p - £1.20) It only costs £5.00 to get into the crocs and also includes the cultural area and museum. Did not like Houmt Souk (main town) and watch out for the guy who meets you out of your taxi saying he is a waiter from your hotel cause he will lead you to a relatives shop and you are unlikely to be able to leave until you buy something !
The bad sides of the hotel !! This is only a personal opinion but, in general, I found the bar staff and waiters ignorant and evasive. The hotels etc on Djerba are really set up for the continental europeans not for British guests. Few of the staff spoke much English so when asking for three beers you get two ! I spoke to the rep who said that he felt that as they did not speak English they were just standing back from you because they were frightened to speak to you. That is not my opinion. I stand by my accusation that they are not really wanting you there. We found that when in the restaurants they would not clear the table because they did not want to serve you more drinks whether it was water, soft drinks wine or beer. They seemed happy to clear the tables of the Germans French or Italians and serve them but not the British. I do appreciate that we are generally lazy when it comes to learning languages but the Djerba staff new German, French and Italian but not English so it was difficult. The food was good. I can be quite picky with my food but I never went hungry and there are plenty of options with snacks (pizza, sandwiches, crepes) being served at various points during the day in the poolside restaurant.
Anoher issue with the hotel is that the restaurant could get very busy and you can struggle to get a table if you go early (6.30pm). There simply were not enough staff and they even seemed to take away tables on the outside area which was crazy given the numbers that they were trying to accomodate. Personally I think that there should be two set sittings 6.30 to 8.00 and 8.30 to 10pm which should help spread people accross the restaurant opening times
Again I will say that overall we enjoyed our holiday - we always make the best of our holidays as we work hard for this two week break - however I will not be returning to Djerba

  • Stayed: September 2012, travelled as a couple
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2  Thank Kevin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 September 2012

We spent a week at El Moradi in mid September - well, where to start? We went to breakfast on Day 1 and wanted a proper breakfast. There was loads of choices, but

the staff couldn't speak hardly any English, and when we asked them where we could get some baccon and blackpudding they simply stared at us, and pointed to

trays piled high with "salami" which is a sort of meat sausige, and others with carrots and sliced cabbige and stuff like that. Not being funny, but who eats meat and

vegables for breakfast? But there was toast but you even had to do that yourself. All the eggs were hardboiled, probaly because they did'nt boil them long enough to go

soft. They gave you bottles of water at every meal, but we wernt sure about the water in them because the lables were not in English so it could have been anything. It

was the same at every mealtime - loads of strange foods. Theyr'e supposed to be catring for English visitors, but the food just was just not what we are used to at all.

Lots of Germans and Italians there as well, so maybe they were catring more for them. There was lots of fruit though, so we managed. There was chips at 3 of the

meals and you can take as much as yuo want of eny of the food. You had to serve yourself though, because apart from the water, the waiters did'nt serve anything but

clear the table after you went. Not easy when you have 4 children under 5 to look after as well, and 1 is a baby.

The pools was lovely, with some being saltwater and others just plane water, and if your worried about the children drowning, there are some specially not very deep

pools for that. We would definitly reccommend them, because the wether was very hot in the day, so it was nice to cool off. The beach was nice to, and close to the

sea, but certain people went to it very early and put towels on the sun beds under the shades, then dissappeard for hours and were'nt there. Not naming names, but

my other half said they was mainly them who lost the world cup in 1966. we thought it was unfair that they were reserving all the sun beds and we had no sun beds on

the beach, especialy as it says on the notice not to do it. It mea'nt us getting up and going on the beach at 6am, just to put our towels on the sun beds to stop them

putting towels on the sun beds and then go to breakfast which was'nt for another hour and a half. So we just went back to bed when we put our towels on the sun

beds. My other half said it was tippical of them and nearly spoiled our holiday. But I said "Living Let Live" as the saying goes.

The entertainment was given by a group called Amination who were very-hard werking, with keepfit and beach vollyball and ping-pong and crazy-golf and things like that

during the day, but you did'nt have to do any of them if you did'nt want to. "Just Say No" as the saying goes. And in the evenings they did a disco and a show. The

disco started much to early at 8.30 we thought, with the sort of music more for kids than for grownups. In fact, they called it (quite rightly we thought) a mini disco

because it only lasted half an hour, and was always the same music, and the only people who danced during the disco (apart from the Amination people) was the

children. You try dancing to the Birdy Song not in English and you will see that it is hard to do. "I am the Music Man" was in English though, but not being funny but

we dont really like that one. My other half said it was irronick that the germans were dancing to the Dambusters March, but I thought they danced ok and ennyway hes

no expert on dancing, after all I told him it is'nt like Celebrities Come Dancing on tv, its' just a holiday and he shuld just chill out and "Move In The Grove" as the saying

goes. After the disco, they got people up on the stage to collect sertificates for winning the crazy-golf and ping-pong and the other stuff that they did during the day,

and then they did a show.

One night they did a show which was something about a hunchback that was not a dame or something, and his girlfriend Esmerrelda who gets hung and then dies,

and then lies very still on the stage while people sing sad songs about her. We thought that the singing by the Amination group was really good, but the story was very

hard to understand because most of it was not in English. We thought that a musical about a hunchback was not very "PC" in this day and age, but we thought that in

Tunisia,di wich is'nt as up to date as in England, the people still thought it was ok, so we did'nt complain about it. "When In Rome" as my other half said the saying

goes, but I dont understand that, because we were in Tunisia not Spain.

The rooms was big, but the double bed was'nt a double bed it was too single beds put together. And it had a frige and a tv and a safe, but we did'nt know how to use

the safe and the tv only got foreing stations except BBC World Servise. You can get cakes and hot choclat drinks or coffee all day if you want - we enjoyed that,

because we were "all-included" and it was a shame not to eat what we had paid our money for. The children had a grate time, and we are saving up again to go there

again next year. If your going there next year let us know, and maybe we can meet up before or tell you more about it. Definitly score of 6/10 for El Moradi.

Stayed: September 2012, travelled as a couple
3  Thank Ray-Knot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2012

I spent a week in Djerba Menzel between 15th and 22nd in September. I`ve read 100s of reviews before my holiday both good and bad so didn`t really know what to expect. But here it comes what I think of it after my return.
The flight was a little bit delayed, landed around midnight and lot of time to wait to collect the luggages. Also we had to fill the check-in forms on the coach - not very pleasant in the dark especially if you can`t find your pen.
Check-in was fairly quick and there was a small table full of drinks snacks and fruit at the reception area on arrival. The key came with a printed map (believe me you need it on the first few days) but a bellboy helped me out as I had no clue where to start my `journey` to my room (which was 2211 quite impossible to find it on my own as not all the rooms were signed properly in the main building. Eg. you could see the arrows for 1210-1214 and 3210-3214 but not for mine. Never mind took me almost two days to memorize as I got lost several times).
The room was spacious and the bathroom looked very nice. A high floor room with sea view was booked earlier and I was a bit worrid not to get it but after getting up after my first night... it was amazing. Also my room was far from the animatoin area so it was really quiet.
The ceanliness of the room was rather interesting. Having arachnofobia the first thing what I`ve done was checked everithing but fortunately couldn`t find any spiders. Although there was a hairclip behind the bedroom door and stayed there for at least for a week but definitely during my stay. The bedside chests the dressing table and the coffee table were dusty so I cleaned them. One bath towel was changed daily although I used three, one for having bath one for hands and one for face. I could find long hairs some places during that week and I`ve got short hair! I only realized on my last day that she changed only one bedding each day as before my check out I`ve found the bedding missing only from that side of the bed where I slept although I had to pay more as I`ve travelled solo.
I only had my meals at the main restaurant so cannot say anything of the others and neither the bars as I usually just visited the one where you could get the water from and had a coffee there after my dinners. The food was really nice everybody could find something to eat including me and I`m a very fussy eater. I haven`t given a tip to anyone but I was treated like a little princess (of course I was on my own so I felt lucky as everybody was around me most of the time). I had the meals outside and my table was saved all the time and when my waiter saw me coming he was on his with a bottle of chilled water to serve me.
When I was in the hotel I spent my days by the pool what I`ve found rather relaxing than busy although there was always something going on by the animation team. When you can read comments of a new `olimpic sport` as leaving beach towels around the pools and on the beach can sound funny but actually at least half of us (yes I`ve done it but my room was very far from the pool and I didn`t want to walk there and back again) returened after having breakfast. I always have an early breakfast between 6 and 6.10am but I wasn`t the only one in the restaurant. It was already hot and sunny before 7am and normally I could spend 10-11 hours out there.
Rachid the rep was very helpful when I was asking about the trips I can`t see why people`ve said negative things of him. I`ve booked three trips, one around the island and two to the desert. Ther first was to Matmata and Douz and the other to Tataouine but the second one was unfortunately cancelled due to safety reasons but the mony was refunded. As I`m interested in History, Arts and etnography he also suggested me to visit the Djerba Explore Park which included Lalla Hadria Museum, Djerba heritage and the crocodile farm. If you only want to see the crocs go around half four as the feeding time is 5pm each day so you can find the best place to watch the `show`. An if you are lucky like I was, you can feed them and may get a tooth as a souvenir. The taxi costs 3 dinars and the receptionist will call one for you so you just have to wait a few minutes in front of the entrance.
If you aren`t in a fix priced shop please haggle and don`t be shy because the mone what they want sometimes is ridiculous. I bought a silver neclace with my name in arabic in the middle from the hotel`s yewelry and first he wanted me to pay £75 but I coud get it for £25 by the end. The sellers also tend to give you presents if you buy loads, it happened to me five times: one extra bowl in a pottery shop, a desert rose in a souk, I didn`t have to pay for a handful of postcards when I bought a pair of shoes, two extra desert roses from a roadside seller whe I bought more souvenirs and when I visited Aldi`s in front of the hotel I ended up chatting with the shop owner so he gave me a free drink and later on a pomergranate and a lollipop. So not all the sellers wat to cheat you.
Overall I had a fantastic holiday also this was my parents birthday present for my 30th so I`ll never forget it. Like I said earlier my room was a bit disappointing but I really enjoyed my stay in Djerba Menzel. The staff was extremely friendly and helpful whenever I needed them also they told me off later as I`d never mentioned my birthday so they could have given me flowers.
Also I`ve visited Tunisia (Sousse) before so I had rough idea what to expect from the locals but Djerba was a lot different from the mainland.
There was only one thing what made me really upset for a few hours. During our camel ride in Douz one of the boys offered to take some photoes of us with OUR cameras while we were on the camel and later on wanted us to pay 1 dinar and he didn`t leave us in peace for about 15-20 minutes. By the end he was very annoying because he turned agressive and was unable to understand that we left everithing on the coach. But as he vas very rude we just sent him away. Also be careful if you are about to do this camel ride as there was one man on a quad going aroud everybody and givig a small bottle of coke to us. First of all I couldn`t even work out what he wanted as he hardly spoke English but later on he came back asking everybody to pay 1 dinar for the drinks. Second I`m diabetic so I wasn`t allowed to drink it anyway and he still wanted me to pay for it. I became very upset by that time and a lady behind me who spoke Frech expained him the situation so he just moanded something and left. So be careful you never know when they want you to pay.

Room Tip: Rooms in the main building around menzel C are really quiet
See more room tips
  • Stayed: September 2012, travelled solo
    • Value
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Thank zmira82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2012

Just come back after a 2 weeks stay with the Mrs and had a very good time. Those that have given extreme bad reviews must have gone to another hotel. I do have some bad points to raise
but please read the whole of this review.

Check in was ok but not quick enough. 2 check in desks for 1 plane but once it got going it didn't take long to get through. Flight left on time but wasn't the best flight. No in-flight meal unless you pay over-inflated prices (in euros) for a poxy sandwich, no in-flight entertainment, everything in the in-flight magazine was also priced in euros (that's if you was lucky to have a magazine to read). Nouvelair appears to be the Tunisian version of Jet 2 or Easy Jet. NOT THE HOTEL'S FAULT.

Immigration was so much better than our last visit to Djerba. took 20mins, although the other brits that arrived a week later took over an 1 & half hours to get through. THERE IS NO TIME CHANGE (UNLESS OUR CLOCKS HAVE GONE BACK AN HOUR. DJERBA IS ON BST.

Transfer from airport to hotel was ok. Took about half an hour. Warning.....make sure you have a pound coin for the bus driver. He'll start loading your cases onto the bus then expect a tip. AGAIN, NOT THE HOTEL'S FAULT.

Check-in at the hotel was ok but could have been so much better if we didn't have to take our own cases to our room (not what was I expecting).

We had a room within the main complex overlooking the large pool and terracing area with a side view of the sea so we got the sun on the balcony from around dinner time till sunset. The room was lovely and spacious (after we eventually found it), the bathroom was clean, the double bed was bigger than ours at home and the air conditioning was an absolute blessing (but apparently they turn it off at the end of September, let's hope the outside temperature drops in time then). Each room is supplied with a security deposit box (free of charge) and is worth using. You'll find it in the wardrobe.

The complex is absolutely massive. So big in fact we never got to use all the facilities. But our intentions was too do as little as possible.

There are 4 pools. 2 outdoor salt water pools, 1 outdoor fresh water pool, and 1 indoor pool. Each pool has it's own bar (some do alcoholic drinks, some don't. They all serve hot drinks, and water which you help yourself to. Believe me, you will need water, it does tend to get hot hot hot out there. We stayed around the smaller salt water pool (by the calypso bar) which for us was ideal. It overlooked the beach, had the sun all day and the bar was within easy reach. Some reports from other people said there was too much salt in the pool and my reply to that is so what! It was brilliant, you could just float in the water just to cool down, or you could do a few lengths, and you get a better tan in salt water than you do in a chlorine pool.

Warning to the brits....you have to get up very early to get a sunbed whether it's any of the pools or the beach. Towels on a sunbed should become an olympic sport. The usual culprits are still at it, and try race you to it now. One morning I was walking to the pool at 6.45am (yes, very early to say you're on holiday) and one German woman who was following me was virtually running to try get passed me to get the sun beds . Thankfully another english couple who we became friends with had reserved the two beds for us that she wanted. Talk about smug :-). Never had the chance to use any of the other pools because we was happy to hang round our pool.

We was going to try the beach on day 2 but found it full of shells, rocks, and loads of seaweed. Although the beach is combed and cleaned every day there's only so much seaweed I can take. So we stayed round the pool, and very thankful for it.

Bad thing.....if you happen to be around the pool on seaweed clear up day, and the wind is blowing in from the sea, take a gas mask. It stinks. Because so much seaweed washes up overnight the maintenance crew scrape it up and pile it onto one or two big heaps along the beach then they clear all the piles up after a week or so. You can imagine with the heat and the rotting seaweed the stench it creates. It's like over cooked sprouts on christmas day times 100. (urgh)

There is a gym, but never found it, so never used it. But another friend we made there used it and said it was like a sweat box.

The thalasso therapy centre is good. I had a back and shoulder massage at the cost of 60 dinars (roughly £30) for 30mins and it was worth every penny. I have a slight back injury, and had a massive muscle knot in one shoulder, and they made it feel so much better. Wish I'd paid the extra 15 dinars for a full massage.

Now the more important things...the food and drink.

There are bars everywhere. round the pools, on the beach and in the hotel. The beach bar, and the large pool bar are soft drinks, and hot drinks only. The calypso bar, neptune bar, and both indoor bars serve the alcoholic drinks as well as non-alcoholic variety. There is another bar, The Sunset Bar, this is not part of the all-inclusive package and you will have to pay for your drinks, at regular hotel prices. There are no draft beer, it's all bottles (celtia, and becks), and some of the "optic" drinks are branded labels. But it does make a break from the norm.

The downstairs bar (can't remember the name) is where all the smokers go so avoid if you don't like smokey areas. There is always the pool terracing area which is served by that bar but like the sunbeds you have to get a table early unless you want to share. We used it on our way back from the pool after a hard days sunbathing. Hint... tip the waiters and they will look after you. They also do the cocktails in that bar as well. some are nice, however the mojito looks like (what my other half calls it) "pond life". They put fresh chopped mint leaves in, and some times less is more.

The Elimer bar, which is the actual cocktail is not open (don't know why) which is why the downstairs bar do the cocktails.

The Sultan Bar is by the main foyer, again tip the waiters, 1 or 2 dinars every other day and they will look after you. After a few visits they remember your drinks and have it poured and served ready before you get to the bar or table. We spent most of our nights here. It was quieter, they showed the football, World Cup Qualifiers for all visiting nations, and Champions League as well. There is also an outside terracing area as well where you can sit and take in the entertainment in case you want some fresh air.

The Calypso bar is open till 5pm and is there to serve during sunbathing times. They also do crepes and pizza snacks in late afternoon. They are worth having as a stop gap between lunch and dinner.

Never used the Neptune bar so no comment there. sorry.

The food in the Main Dining Hall (the Olivier Restaurant) had it's good days and had it's bad days. All English wanting to visit here please note the following. don't go expecting bacon at breakfast, and burger and chips every day for dinner & tea, and then complain about it on here like some do. this a Muslim country, you will not get any pork product and everything will be Halal. Please bear this in mind and that this hotel caters for 1600 guests, plus staff and food is cooked in bulk. It is not made to order according to individual tastes. The hotel tries to cater for all nationalities. If you want english food every day go to Butlins or Tenerife, simples. However, most of the food "is" mainly orientated around our European neighbours with some bizarre concoctions. Especially at breakfast. Who wants carrots, broccoli and peas at breakfast? But you do have all the pastries (Croissants, pain au chocolat, danish), fresh fruit, omlettes, pancakes, toast, all the other continental breakfast stuff. Freshly squeezed orange is also available at the cost of 2dinars a glass. there's also water, and other cordial juices available. Best thing to try is the tunisian deep fried donut type thing. It's really nice. Lunch & Evening Meal, in the main restaurant has the usual salad stuff, then the main serving area had a different version of beef, chicken, turkey, fish, veg, and rice everyday. The grill did steak, fish, or tunisian sausage (which is surprisingly nice) there is also a pasta station. There is always a warmer or 3 with tunisian dishes as well. But I have an open mind and I open to new taste experiences. But, week 1 food was much better than week 2. I will recommend the breaded chicken breast. It was the tunisian version of KFC.

At lunch tables are free for all, there are waiters but only come to you once you are seated. At evening meal, waiters are allocated certain areas. They will show you to a table, and for a tip every now and then they will save you the same table every night. Nassar was our waiter, and was looked after us from day 1 except on Wednesdays when it was his day off.

You can also go the other various restaurants within the complex. During lunch the Calypso bar has a varied menu with waiter service, all freshly prepared and cooked. The Neptune bar has a BBQ which is an all you can eat BBQ and very nice with chicken, turkey steaks, proper sirloin steak, and fish Just call in on a morning and give your room number. They will reserve you a table. It is very nice, and you can visit as many times as you want. it used to be 1 visit per stay.

The Tunisian restaurant is open on a evening but it only does fish and lamb. I don't do either fish or lamb so never went. Therefore, nothing to report but a couple that we made friends with went and they said it was fantastic.

Just to add about the main restaurant....certain days they have an outside grill, with a fresh carcass hanging to be chopped off and cooked fresh for you. One night it's lamb and another it will be Tuna (yes the full carcass is there for all to see, and not very food hygenic if you ask me). I nearly throw up at the sight, some take pictures. There is also a pizza station both at lunch and dinner, and they are nice and come in handy if there isn't anything you fancy in the main hall. Also there are bread rolls that are freshly cooked in the pizza oven. I personally recommend the ciabatta rolls.

Bad point - At breakfast there is always a shortage of cups for tea and coffee. This is probably due to some folk use these cups (that are for hot drinks) for their yoghurt and fruit when there are dishes widely available for that. At any time, when the hotel is at capacity the main dining hall is like feeding time at the zoo. Certain people think the food is going to run out and barge their way through piling their plates up. There is a queueing system and there is plenty of food to help yourself to. Have a walk round first, see what is on then plan your route. Be prepared to wait a while at some of the more popular "cook from fresh" stations. Because it is cooked fresh for you.

My hat goes off to the animation team. They work non-stop from 9am to midnight every day and keeping the whole resort entertained. We didn't do any of the activities, we never do. But there is plenty to do, archery, volleyball (beach and normal), tennis, basketball, aqua & normal aerobics, dancing lessons, plus loads more. Then they have to do a show every night which are very well received by guests. Again, we didn't go to them but from our room you could see some of it anyway. There is also a kids club but since I don't have any kids I can't comment.

The hotel also does various outdoor pursuits as well. Quad bikes, Catamarran trips, jet ski, all of these are at extra cost. So you can literally do as much or as little as you want. It's entirely up to you. For the other reviews that say there isn't anything to do I think you are completely wrong. outside the hotel yes you are probably right, there is nothing, which is why the hotel has everything you need.

Rooms are cleaned daily (bedding isn't) and the maid will arrange your bed clothes into nice shapes, and sometimes the towels will be made into decorations with flowers. It almost breaks your heart to pull them apart when you have to use them. The shower could do to with some fine tuning though. Not enough water pressure. The first week the water pressure was fine, then after that it started to become a trickle, and because it was a mixer tap there sometime wasn't enough pressure for the shower to work. Figured out though it was the colder you turned the temperature the lower the pressure got. Air conditioning is a godsend. It's absolute bliss when it's baking hot outside and then you walk into a nice cold room. There is a mini fridge for water ( you can get bottles of water after 8pm in the downstairs bar (the bar name I can't remember)). May I recommend you do this on a daily basis, for teeth cleaning purposes as well as drinking. The TV only has 1 channel for the english (BBC World News), but who goes on holiday to watch TV?

Wi-Fi is available throughout the hotel at the cost of 8 dinars per hour. There is a money exchange desk, and phone booths (if you mobile phone doesn't work). In my opinion the phone booths are the cheaper option. 2dinars (equivalent to £1) for quite a few minutes. Very surprising there is an ATM machine and you can withdraw just using your own debit card. Make sure you know your french because all the instructions are that. Get cash in small amounts. You are all inclusive so you don't need to take alot, plus you can't take their money out of the country.

My only pet peeve (and I'm sure there are a lot of other english people who may agree with me here) is certain European nationalities think it's great to be loud and have conversations, sorry... shouting conversations at each other from one person to another person who is 50yds away at the other side of the pool rather than meet half way and have a civil conversation, others had their iPod's on without headphones. Not impressive. Please show some consideration to the other people that are there on holiday. They are there to relax and rewind not be caught in the middle of a very loud conversation that no-one cares about or listen to very lame eurotrash music that quite frankly should be kept to to earphones only for all that is good and pure to all humanity.

Would I go back to this hotel? Yes, yes I would but not straight away. Maybe in another few years. I like Djerba but there are other places to see.

The hotel is very nice, and you are well looked after. The staff work flat out 24/7 to ensure you enjoyed your stay (some may disagree) but I have no major complaints (just the ones above, and as you can see they are very minor). Also, I only can say sign posts could be made clearer, both for rooms, and to activity areas.

  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Matt7575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2012

went to the el mouradi on 8/9/12,arrived at 2am ,allocated room,should have seen the way we were expected to find our own way to the room as a sign of the treatment we were to get for the rest of our stay.rooms clean and maid service daily,a bottle of water in fridge but the last one you will get unless you fetch it yourself and only after 8pm in the lower ground bar.drinks around the pool are served in the worlds smallest plastic cups but are served in half glasses subject to tipping and nationality i.e german or french.service overall was poor ,which let down the place as it is quite nice.we are quite easy going and definately not picky,but we did feel a bit robbed of some basic standards to the point of rudeness.for a 4 star hotel it needs more staff as i can understand that at times it could feel quite hectic,in particular in the dining areas but not always the case.i believe that good service is rewarded not bought and equal and fair treatment for all,rather than the select few,feel very let down.on a positive note,all in all ,hotel lovley,great weather,clean rooms.negatives are pools need a good clean,pool bar staff less rude and more service,and a better mix of entertainment,all geared up for french and germans.first time i have had the dreaded delly belly and boy do you pay for the treatment,ie £35 for the doctor to come to hotel and around £ 25 for all the treatment ( at least 4 people waiting to see doc at £35 per person'do the math!!!!)

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank sammy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2012

After we finally arrived with Nouvelair (Novelty air) the most ignorant staff I have flown with and well it was so hot I don’t think they understand what air condition is! The plain really is budget and when we came to land back into Gatwick well we flew passed the airport and when we finally touched down he was still breaking while turning the plane round to park up! Never going to be flying Nouvelair again.

The hotel outside is nice the pool areas are well kept and the gardeners are always busy, the main hotel rooms seemed to be fine and main dining areas were ok however when we arrived we were told we were in a Bungalow (With two floors!) well when we opened the door we were presented with a double bed and two children’s beds when there was four adults! They eventually moved us to another room the next morning but it just stank and they just don’t maintain the rooms. There was no privacy as it was all open plan. One morning I woke up and hit my head on the light above my bed and it just fell off the wall! They stash the toilet roll outside in a cupboard that is lined with rubble hence why the ends of the loo roll are dirty! We did pay a lot of money to go to this hotel but unfortunately the bungalows could do with a complete refurb. Had we had a room in the main hotel we wouldn’t of had anything to complain about as the rooms were fine. The staff were friendly and accommodating and we made the most of our holiday and made some good friends but just be waned if you are going here and are placed in a bungalow it is worth paying the extra money to upgrade to a room inside the hotel!

I have been to the mainland Tunisia before and would thurly recommended the Sahara beech hotel in Skanes!! I am going back to Tunisia next year but I wouldn’t go back to Djerba.

  • Stayed: August 2012, travelled with family
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3  Thank carla_400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2012

just got back from 1 week holiday here on saturday, hotel has everythng you could want for a good quiet break, nice pools, good restaurants self service and a la carte, good staff who look after everybody especially the entertainment team, not only do they put on great shows during the evening but plenty of things to do during the day like water aerobics and polo, volleyball golf archery etc. Rashid the thomas cook rep lets you know a little info but seems to be more interested in selling his trips. find out where all the restaurants are ie the breach bbq and about the pedaloes and quad bikes on the beach etc as he doesnt mention these.will definately stay at this hotel again and in djerba itself.

  • Stayed: September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank DIANEP187069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Mouradi Djerba Menzel

Address: BP 163 - Midoun Djerba, Midoun, Djerba Island 4116, Tunisia
Region: Tunisia > Medenine Governorate > Djerba Island > Midoun
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#4 Best Value Hotel in Midoun
#10 Luxury Hotel in Midoun
#10 Spa Hotel in Midoun
#12 On the Beach Hotel in Midoun
Price Range: £20 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Mouradi Djerba Menzel 4*
Number of rooms: 635
Reservation Options:
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Also Known As:
El Mouradi Djerba Menzel Hotel Midoun
El Mouradi Djerba Menzel Midoun
El Mouradi Djerba Menzel Djerba Island, Tunisia

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