My Husband and I have just returned from a holiday staying at the Bella Vista Hotel Skanes Tunisia, this was our first and indeed will be the only visit in our lives to this country, we are not new to travel abroad and are not fussy people are well used to different hotels and varying standards , and appreciate that standards abroad are not the same as we are used to in this country. On arriving at the airport I went into the ladies toilet a cleaner opened the door for me, as soon as I came out she turned on the tap for me handed me a paper towel then promptly held her hand out for a tip !! And that seemed to be the case in Tunisia not particularly in this hotel ,but constant hassle to buy take you places to relatives shops etc and they change when you make it clear you dont want to !
The Bella Vista is just across the road from the airport about five mins walk so dont bother if you are booking this hotel paying for the transfer and waiting nearly an hour before the coach is ready to go for a two minute journey , check out time in this hotel is 1pm, and this meant for us nearly waiting three hours for our room as the hotel was fully booked , a really nice Tunisian lady called Mouna who is the customer relations person for this hotel warmly greeted us and showed us around , she is the best thing about this hotel working so very hard to try and help and please guests.
We were lucky to get one of the newer refurbished rooms of the hotel which was quite nice with sofa area etc, the rest of them look old and dated probably soon to be refurbished also. The amenities were fairly good especialy for children with waterslides play areas etc. Now the real complaint !!!
My husband and I as stated are not fussy used to repetative menus in hotels of this kind, we kind of expect it really and just get on with it, but this hotel well was really not good, we asked the Holiday Rep of our tour operator if anyone else was not happy and was told no other complaints, which we found out she was telling us lies as we soon met other English people who felt the same. After three days my husband was violently sick and rushing to the toilet with stomach pains , we also met others with similar symtoms , Our rep suggested too much sun maybe ?? My husband is still getting pains as I write this review it was definatly not the sun !!! One morning I went into the ladies toilet to find the SINK half full of thick vomit !!! Sorry to be so to the point but I am telling as it was, thats people not hotels fault I know , but the point is someone else had had course to empty the contents of their stomach during their stay !
The food was very often only just warm , and it was very evident the recycling of food from previous meals maybe of same day or day before, the meat was cheap cuts, chicken wings etc used , for the last three days we hardly dare eat any thing my husband still ill , and myself desparate to not be ill as we wanted to make that flight home, as its only on a Wednesday and a Sunday that the British tour operators fly here. The bar staff in the main bar fill empty water bottles from the soft drink dispensing machine and serve your coke fanta etc directly from these instead of cold from the machine, the beach bar we witnessed when they ran out of glasses we saw the staff collect swill with cold water only and the start using them again without even drying them !! I could go on !!
There is a train that is very close that will take you one direction to Monastir and the other to Sousse, some places of interest to see, but expect hassle from shop keepers to buy ! Rubbish on streets and quite smelly drains in places, but thats not my complaint its mainly the food at the Bella Vista it really is one of the worst we have ever experienced, they are however working hard to improve this situation and Mouna is trying so hard to please the guests, if you have booked for this hotel I do hope that things will have improved for you, maybe we were just unlucky ???
To cap all nothing to do with the hotel, on arriving back at Manchester airport on collecting luggage found my case combination lock was missing the luggage strap missing and the case zip open approx four inches, on opening found it had been tampered with vanity bag zip open etc and am missing a few things perfume and jewellery somewhere along the line there are some dishonest baggage handlers, we were the very first people to check in at Monastir airport for the flight ??? I think with this happening as well it has put me off Tunisia and will never return there ever !
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA so you can book your Le Soleil Bella Vista Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Bella Vista Hotel
- Resort All Inclusive Bella Vista
- Occidental Grand Monastir
- Le Soleil Bella Vista Hotel Tunisia/Monastir