I booked this hotel package because the hotel was advertised as of a 4 star standard and the photographs on the hotel web-site looked quite appealing. However, when we arrived the hotel and grounds painted a completely different picture. The hotel was built in 1983 or thereabouts and has probably never had a proper up-date or any continuous maintenance. The photographgs and descriptions are very misleading. Very few foreign tourists were staying at the hotel - merely a handful.
The lobby is dim with at least only about a third of the lights on. The lights at the top of the stairs on the second floor were permanently off casting the stairs in darkness. This is dangerous. Only 1 lift is partially working (on a set time scale or deliberately switched off), and the other one is permanently switched off. The room was clean and spacious and view is good. However, the TV was tiny and had only 1 English news channel which was fuzzy all the time. There were no facilities in the room such as a fridge, tea/coffee making machine or a safe. The front door could not be closed very well and on one occasion on our return we found the door ajar. Luckily nothing was missing. The air conditioning worked satisfactorily. There was plenty of parking but the grounds beyond the central entrance to the hotel were in a very poor state of ground maintenance.
The eating habits of the locals (who tended to visit the hotel at weekends) were appalling and food was strewn everywhere with considerable wastage. One French guest actually took photographs of the disgusting state of some of the tables.
Apart from the indoor swimming pool and the jacuzzi that were fine, all other sporting activities such as the ping-pong, tennis courts and squash court were in very poor state. The gym was very basic and had a damp and musty odour. Some facilities could not be used at all. The shop was very small and out of the way. In the small restaurant (in use for the first week) we had the same tasteless food every day which was of a very poor quality. In the large restaurant (in use for the second week) we often had to queue up for food, with regular shortages of some dishes as well as cups, plates and cutlery. Mounds of food were taken but then mostly left on every table and untouched. but remnants of partially eaten food were everywhere and particularly unpleasant and indeed was quite disgusting. The staff were helpless in preventing this behaviour.
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, HostelWorld, Evoline ltd and Cancelon so you can book your Kuriat Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kuriat Palace Monastir
- Kuriat Palace Hotel Monastir
- Kuriat Palace Tunisia/Monastir