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El Mouradi Palm Marina
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Reviews (1,457)
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318 - 323 of 1,457 reviews
Reviewed 19 July 2014

Nice hotel, whilst lobby is original and 50 years old, the bulk of the 398 rooms were new 15 years ago. Rooms spacious and clean, although I'm convinced the air conditioning gave me a cold/sore throat. The hotel is right on the beach, the pool was clean and ear infection free (often a problem!). Pool has some perfect contoured levels you can lie on in shallow water and soak up the rays without overheating. I think they actually chilled the pool whilst we were there, a measure of how hot it is in Tunisia.

There are regular activities throughout the day, if you want to chillax by the pool quietly forget it - but if you embrace water polo etc you'll make some new friends. Pétanque too, great way to get a killer tan without even noticing! Most of the activities staff were great, but one of them (name begins with S) was too much of a pervy letch towards my 13 year old daughter, which she found very annoying. This was actually a bit of a theme, it seems the tired stereotypes are true as other staff (waiters) asked both my daughters for their Facebook account details. Not good.

The food was excellent, varied every day and fresh. As long as you do the "Ultra" all inclusive you also get two a la carte meals, Mediterranean grill and then Lebanese/Tunisian. That broke the week up really nicely. The waiter we had most of the time was excellent, and was tipped accordingly...but alas some of the waiters are shockingly bad. Never smile, grunt under their breath at you as they wander off (almost certainly insulting you), rarely doing what you've asked (politely) for...and then have the cheek to expect a tip. The maître D will always sort this out for you (ie move you...) - we had great banter with him all week.

We did quad biking for 50dinar each (about £18!) and would thoroughly recommend it. No the quads weren't that new, and only my back brake worked, the tyres were near slick....but it was great fun. Apart from the dead dog lying at the side of the road...

We also did plenty of beach activities booked through the funny Super Mario who sits at the waters edge. Again these were excellent value: Paragliding £11 each, Flying Cat £9 each, Floating sofa £5 and finally the Banana boat for just £4. Top and very cheap fun!

Top holiday, thoroughly recommended and if I was the sort of person that returned to package holiday resorts again I wouldn't hesitate coming here again. But for me varieties the spice of life...

Room Tip: Rooms on the south side don't get the sun until late afternoon; rooms on the north side have it streaming thru the windows in the morning, which could be a pain!
  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
7  Thank OrgasmicCry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

This hotel is rated as a 5 star. What a joke!. It may be a 3 star plus on a good day but even that is pushing it. We decided a week in the sun would be just what we needed and that is what we got. The weather was great - pity about the hotel. Tired - unloved- and suited mostly for the masses with children. Sun beds around the pool were almost on top of each other and- yes- the Germans were down every morning at the crack of dawn to claim their beds, despite notices saying that if they had personal belongings on them before 8 30 am they would be removed. Paint peeling on the outside of the hotel did not give a very good impression at all and the hallways outside the bedrooms were where the cleaners swept the dust from the bedrooms!. Mini bar was a joke. one bottle of water left outside your room - no soft drinks at all. The bar around the pool area served only beer and soft drinks and we saw people washing their t shirts etc. in the pool!!! The barbecue restaurant was adequate - limited selection of food and drink. Staff were helpful but failed to notice a father placing his child on a potty while were eating our lunch and it was not for a wee!!! Entertainment staff worked very hard and the waiters in the smokers bar were very helpful. Coffee bar was not open during the day which was disappointing. The room we were allocated did not have a lock on the patio door and despite repeated requests for it to be fixed, remained broken during our stay Bathroom door handle came off and long black hairs in our bathroom were there for three days before they finally appeared in the hallway outside our room. There was one a la carte restaurant which seated 70 people for a hotel catering for 800 guests. We tried to book our two evenings allowed but failed on each occasion as people on two weeks vacation took up all the bookings. - Appalling!
It is not a trip we shall be making again .
All in all a very disappointing trip and one which we shall not be repeating.

Room Tip: I don't have a tip except to say if you book a superior sea view room don't expect too much. Complain and you get nowhere!
  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
5  Thank Jean J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

Just returned back from this hotel, and can honestly say it is never a 3star hotel not even in Tunisia, we have been many times to Tunisia so we know what most of the hotels are like.
The reception is quite impressive, and the reception staff are helpful and friendly, with the exception of asking for an early morning call on the day of the departure which we never received!

The rooms are nice and very clean the cleaner we had was superb and i would say the best of the holiday of which i would rate was the beds and the pillows!

The food for all inclusive is good for one week after that we found it always the same so we booked into the al a cartes, and we enjoyed the food and the staff there.

The waiters in the main restaurants were very helpful.

When we first arrived we enjoyed the pool restaurant saved going into main hall but after a bit we found that it was the same as the night before with the exception of chips and pizas, but we stopped going in there because we found the chips were raw on a few occasions. we expected snack food for an alternative to the main buffet.

The beach was lovely but not always clean, seen better in Tunisia, the staff raked the rubbish up the sea brought in, but they raked it up and put it back into the sea.

The worst thing we encountered was the beach lad bringing us drinks from the pool, on our first day he asked us if we wanted something we asked for 2 soft drinks, he came with them and we gave him a dinar, expecting him to serve us a drink again, but he never came again that day, so the second day we didnt give him a dinar again just got a soft drink each and never came back to us, the third day he came to us we gave him a dinar again he never came back to us.. after that he never came back to us again! for the rest of the 2 week holiday! but there were 2 girls lay topless near us. he served them continuous all day 2 beers each and 2 waters each and we never saw a tip going over at all, along with 2 more girls who were not topless they got the same service inc when they were in the sea. we gave up in the end and got our own as we knew he wouldnt serve us.

Watch out for the jelly fish i got stung along with plenty of other's.

The blue room (as we called it) was good the lads in there served us as best they could the problem was that they were very short staffed for the amount of people in there. we tipped these lads well as they really tried their best.

when we had to go to the pool bar for a drink i found the main lad serving in their arrogant and rude.

The entertainment was poor left to be run by the animation team which seemed mainly for teenagers and kids, not very good, something you would expect at Pontins or Butlins. not what is usually at a 5star hotel. we went to a 3star 4 years back (the same chain) and that was far better with the exception you got mattresses and bottled water.

So we will not be returning to this hotel again we was very dissapointed.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank skyla20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014 via mobile

The hotel and it's service is wonderful! There are a few restaurants with delicious food! My only complaint- freezing water in both pools! It's sometimes even hard to do water gym in it!:( But all in all there are many activities and the staff is really friendly.

Stayed: November 2013
4  Thank SanniKliukaite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

we have just come back from a two week family holiday which we thought was great in fact fantastic the rooms get cleaned everyday always a bottle of water or two left for you each day there is air con on all the time which made the room really comfy to sleep there is a safe in your room and yes its free of charge to use , fresh bedding and towels and the maid was ever so helpfull ,the staff are all ever so helpfull carnt do enough for you my daughter who is eight thought she was a little princess while there. a couple of dinar goes a long way as they rely a lot on tips my wife gave our maid a pair of shoes and she was over the moon with them most do speak a bit of english ,the man who does the tattoos ( DALI ) he is called was full of Knowledge and didnt mind sitting there night after night telling us all about tunisia and the culture and his friend from the shop mohammed these guys speak great english and understand everything you say these guys Talents are wasted i think these should be tour guides.The food was great always plenty to choose from day and night after 11pm you could get freshly made pizzas ,the spirits wasnt great but their again it is a muslim country so what you get aint bad the pools are BRILLIANT and cleaned daily the beach is fantastic and the water sports that you book with mario are great too we went on a three hour trip on quad bikes this was fantastic too and you book these with jimmy and they do do faster quads but you pay more ,the reception staff have always got smiles on there faces and are only to pleased to sort any problems out all in all we had a fantastic holiday and are going back next year !! GOOD VALUE FOR MONEY !!

Room Tip: we had room 645 which was top floor with pool and excellent sea veiw ,and new carpets
  • Stayed: June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
14  Thank lee b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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