Never had such an amazing holiday! It was my secind time at the hotel, we stayed during the second half of May, weather was very hot during our stayso a great time to visit. I cannot understand the negative reviews about the hotel, i cannot fault the staff, food or the whole stay.
The airport experience was quick and very efficient, more so than Bristol! We travelled with Thomson and on arrival the rep at the aiport greated us and remembered us from last year, a lovely and personal touch on our second stay in this beautiful country. Our hotel rep greated us and our drive to the resort was a pleasant one, even with 5 very tired children in our party of 8! On arrival at the hotel we had been given rooms quite far apart and on booking i had requested them together due to medical reasons. The staff were fantastic and managed to sort our rooms on the same level opposite each other, great service and late at night too!
In the morning we went to the restaurant and we were given a lovely big table together, our waiter too remembered my family from last year, all of our waiters throughout our stay were efficient and polite, they made sure we had drinks at all times and even collected food for the children, the pancake man and a pastry chef in particular were very kind and helped us feel welcome. Our waiters grew very fond of the children and would do anything for them in the restaurant. Food!!! I have never in my life seenso much variety, fresh fish, meat, veg, pasta, traditional Tunisian cuisine every night, i have 3 very fussy children and they tried everything, if you are not looking to try something different then i suggest Butlins for burger and chips! Having said that there was one evening that the chefs made burgers, so really nobody should go hungry here! I heard people complaining about where they were sitting, about the quality of the food, i cannot understand why, i managed to eat very well especially the cakes and the chocolate fountain! We were lucky enough to be invited to the managers cocktail evening with 5 course meal, this was a lovely change from the main restaurant and we had a great time here. The pizzeria was nicely stocked with different foods daily, including rice and salads, so it is even suitable for those wishing to watch their wasitline! The pancake cart at 4pm was always a welcome sight for the kids too! Please try the food, it really is wonderful and i could not have asked for more!
Our Thomson rep was great! Christine was so helpful and even managed to sort out a despute from the shopping centre in Sousse for me when i was over charged, she was very informative and you could rely on her to sort anything out, we booked som excursions with her, i would certainly recommend the Tale of 3 Cities, an early start but a truly magnificent day, with an amazing tour guide. The water park is a must too, such a great day out and the food is very cheap, 7 of us ate and had drinks for £25, the dinar was pretty strong while we were away at nearly 3 to the £. Myself and my partner went on the quad bikes this was such a great experience and i highly recommend it!
There is a shop out of the hotel to the left and one directly opposite, both really great for getting souvenirs. The Port is beautiful, yes you do get hassled by the shop owners but you just have to be firm with them if you do not want to go into the shop, i actually like to haggle, it is great for a bargain and you can always beat them down. There are a few shops i would go back to every year without fail, one on the marina called Hollywood, they do not hassle you and also remembered us from last year, the second was a shop near the beach, there is a spice cart outside and the gentlemen who own this shop are so friendly and they too remembered us, we had our henna tatoos done here. We walked back to the hotel across the beach which was lovely. The taxis that wait outside the hotel will take you there for about 4 dinar, only 4 people in a taxi so we had to have 2 everytime but this did not work out very expensive.
The animation team were outstanding, one lady who was there last year remembered my daughter, this is the kind of lovely people they are, the guys who were encouraging the tourists to take part were funny and worked very hard to make the holiday a memorable one, could not fault them either. The photo guy was fun too, he takes pictures and you can buy them there and then to take home for 5 dinar, just under £2 when we stayed. Our rooms were cleaned daily, towels relpaced and our maid was lovely.
TIPPING!! Everytime we ate, morning noon and evening, we tipped our waiters, the service they provided was second to none and considering they can work 10 hours a day 7 days a week, wages in Tunisia are poor and they rely on tourism to make the money, so tipping is important, 2 dinar was the minimum but we often tipped more.
We had to use the doctor while we were away, his clinic is by one of the outdoor pools, he was very helpful and concerned with our difficulties, making sure we were ok before we went back to the room.
All in all, i cannot say a single bad word about the hotel, fun, friendly, helpful staff, they bent over backwords to make our stay an enjoyable one and the bad reviews i have not a single complaint, the only bad thing i have to say is that it is too long until i go back!!!
- Official Description (provided by the hotel):
- The hotel is located right alongside the beach, in the heart of the Port el Kantaoui tourism resort and next to a 36-hole golf course. Sousse is 10 km away, the airport of Monastir 25 km and Kairouan with its famous Mosque 60 km. ... more less
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- Also Known As:
- El Mouradi Club Kantaoui Hotel Port El Kantaoui
- El Mouradi Hotel Kantaoui
- El Mouradi Port Kantaoui
- El Mouradi Club Kantaoui Tunisia/Port El Kantaoui