We arrived after a long morning travelling to be greeted with a nice cold drink and our cases taken from us we had a short wait of 30 minutes or so for our rooms but we took this time to have a beer and walk around. The staff were friendly all over the hotel (aside from reception) and would go out of their way to help you... find/reserve sunbeds and bring drinks etc for small tips which is part of the culture... without it you won't get anything special service wise - unlike the houda (yasmine hammamet) last year they actually like british guests and this came across well... they don't love the russians and their arrogance but ill get to that in the negative points.
The rooms are clean twin beds (too hard for my liking) in all rooms with separate wc and bath/shower which was kept clean daily though the pool towels could do with replacing a bit more often and we did have to wait a day for our pool towels even though I asked three times at reception for them!
Our friends moved rooms from the ground floor room 17 area that we had to 411 on the 4th floor with a pool view at a cost of 10 dinar per person per night it totalled just over £50 for their stay and for a few days the shower wasn't working - my advice is not to pay for it as its a rip off having spoke to other guests some who paid and others who hadn't paid. Though we didnt have a pool view we were close to reception the bar etc and it was quiet at night.
The food was great - I am always dubious of all inclusive buffet food but each morning lunch and evening dinner was varied and the food had a bit of spice and taste, it was served warm/hot and there was usually plenty to go around. They also served local specialties, catered for majority and drinks were served at the table during dinner. I would recommend making the most of the two free visits per trip per person to the a la carte restaurants especially the tunisian which was lovely inside and the food was really great. The Italian wasn't very authentic but the food was nice nevertheless. A snack bar was open by the pool which also included crepes and ice cream that was there to serve yourself all afternoon and the beach bar also started serving food from 1st may and we took the baguettes which were perfect for the beach. There is also a varied choice of drinks available and the spirits get stronger if you tip ;) also worth having a cocktail in the broadway bar and asking for a tunisian tea in the coffee area!
We preferred the beach area as it was quieter and kept very clean plus we had front row beds reserved for us when the russians turn up late demanding somewhere its tough they get sent to their own area for a different hotel :) The pool area was kept clean and you can also get sunbeds easily if you see the pool attendant and tip - the waterslides were open around 11 for an hour just watch out for the kids at the bottom that dont get out of the way!
Our stay was made at the beginning by the lovely bar man (trainee) Haythem who was so friendly and polite, he regularly topped up my glass by the pool and was always cheerful and attentive to our group unfortunately after he went back to college this didnt continue but the staff as a whole were a great team.
The animation team were ok and didn't annoy you if you didn't want to join in but it was the same routine day in day out so it got very boring and they also got the hump because we didn't want to accept a t-shirt we paid 30 dinar for and they put a female name instead of a male name on it and tried to blame us for writing it down wrong! (don't waste your money on one to get attitude back if they got it wrong!)
I would return here hopefully with a few niggles sorted out which are as follows:
Fix the lifts, Provide an area to shower and change with some privacy as we couldnt keep our room on with a night flight back, modernise the rooms and offer double beds, no extortionate charges for pool view rooms and allow you to pre-book them and seriously improve the evening entertainment as there was nothing to do for younger generations and finally improve the reception staff service because they dont seem to have rooms ready on time and are quite rude and abrupt at times.
Just also beware that the russians invaded a few days in and are loud obnoxious and arrogant they will push past you in the restaurants and will let their kids scream and shout whilst they barge past you on your sunbed whether its the beach or not.... I decided to move my sunbed to stop them... if looks could kill... anyone know swear words in russian.... they weren't all unfriendly just 99% and they mainly stay in the sister hotel as for the other nations everyone got on and spoke to each other in passing or over a drink.
I think the hotel is being slowly upgraded so no doubt they will get to a higher standard but worth a visit for a week anything longer would get monotonous.
- Official Description (provided by the hotel):
- The all-inclusive Hotel Riviera is located in a splendid environment, just 250 meters from the beach and features beautiful and elegant 4-star accommodation. All of the hotel's rooms and suites are well furnished, stylishly decorated and equipped with modern en suite facilities. You are sure to enjoy a view from your room of the swimming pool, the verdant garden or the sea. For meals and drinks Hotel Dessole Riviera Resort features 4 restaurants and a selection of bars. Enjoy international and local cuisine and a variety of drinks, cocktails and wines. The hotel is located in Port El Kantaoui just a short walk from marina and near a 36-hole golf course and the famous Sousse Medina. Hotel Rooms: 295 ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, LoveHolidays, Expedia, Ebookers, HotelsClick and 5viajes2012 S.L. so you can book your Hotel Riviera reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Caribbean Village Riviera
- Hotel Riviera Tunisia/Port El Kantaoui