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“Superb stay”
Review of Hotel Riviera

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Hotel Riviera
Ranked #10 of 33 Hotels in Port El Kantaoui
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Superb stay”
Reviewed 15 June 2014

This was our first time in Tunisia. The hotel was excellent for the money, rooms were decent and cleaned daily with bottled water supplied.There was an old school TV with approx. 10 channels mostly in Arabic and German and one channel in English with Arabic subtitles running just good movies which was quite good if you want to stay in after a long day out. The food was absolutely fabulous. All the time there was plenty to choose from and to be honest to try all of it I gained 4lbs after a week. Can't say the same about alcoholic drinks though, beer was great but cocktails apart from the cocktail bar were made poorly with poor choice and the disco bar even had a cocktail machine instead of a bartender making them. For larger measures you need to tip the staff as well as for better service which is good anyway. One dinar each time ain't much but does the trick. The outdoor pool is fab although my fiancée found it a bit too cold in June. The private beach was a bit disappointing at first with lots of algae but for the last four days of our stay was just like in the pictures. Indoor pool was fine as well but if you want to use the sauna you have to pay for it. Animation team was great all the time working hard to get us entertained great credit. The disappointment was disco at night there was one on Monday and Tuesday when we haven't gone as we have just arrived and after that there wasn't any until the end of our stay. Going outside the hotel was not that fun though. It was our first time so we didn't know what to expect and there are sellers everywhere running after you to visit their shop what is frustrating and annoying. The same in the nearby Medina in Sousse. If it's not a government store everyone wants to haggle and they won't let you leave easy. When we were going back from Sousse to the hotel on a little road train we passed many police patrols with machine guns what was quite frightening. Last thing to mention is that you can smoke virtually anywhere in Tunisia. So just getting into the hotel lobby you can smell cigarettes. We don't smoke so it was a bit annoying at times. Overall it was a very good stay and we would definitely recommend to anyone and go back again. Very good value for money.

Room Tip: Maybe if you tip receptionist you could have a choice but we didn't. As the hotel is shaped thre...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank Damian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this review, 24 June 2014
Dear customer,

Thank you very much for your nice review posted on Tripadvisor after your stay spent at DESSOLE RIVIERA PORT EL KANTAOUI.

We are looking forwards to welcoming you at our hotel during your next visit to Port El Kantaoui / Sousse.

The management
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English first
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 June 2014

Excellent value for money is the best way to describe the Riviera. We stayed here from the 31st may to the 7th june. Me (30), my girlfriend (22) and her little boy (4). We are an average everyday couple who holiday for a good time, take things as they are and just make our holiday what we want it be be. I honestly cannot say there were any bad points to our stay here only factors that could have been a bit more to OUR expectations. The rooms are basic but we didnt expect the Hilton for the price we paid. (always gets me when people moan about their room, if you expect a luxury room pay £3000 and go somewhere exotic). Its very clean, rooms cleaned daily. Apart from 1 certain lady on the front desk all of the staff were lovely, especially to my girlfriends son, which was so nice. The animation team were BRILLIANT, constantly on the go from 9 in the morning until late night, By the pool they keep guests entertained by playing darts, football, waterpolo, wateraerobics, dancing, volleyball, waterfights and so much more, I would like to mention two of the animation team who really made our stay so special, Zizzu and Jemmy, so friendly, work really hard always up for a laugh and were super with my girlfriend's son who still keeps saying how much he misses them. The food is decent, no fry up in morn but its tunisia so expected, you can get a decent ommlett every morning though. I can't lie the alcohol in the hotel isn't the best but again for what we paid you can't moan. Evening entertainment was fine for a family holiday with a child as he as well as us were all tired come 11pm. The evening entertainment had just moved to the outside stage and seemed like it was getting abit more lively. The beach is beautiful enough said..got to mention the tipping thing here, found it a bit strange at first but a couple of 1 dinnar tips goes along way as far as waiting and spirit measures are concerned, 1 dinnar = roughly 40p, Will be returning next year and would deffo recomend this hotel to similar families like ours. xxxxTyler, Syreeta(lazy) and Kyranxxx

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
9 Thank tyler b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this review, 24 June 2014
Dear customer,

Thank you very much for your nice review posted on Tripadvisor after your stay spent at DESSOLE RIVIERA PORT EL KANTAOUI.

We are very glad that you enjoyed your holidays to such extent; all the team is tremendously motivated.


the management
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Seaham, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 June 2014 via mobile

My boyfriend and I went to this hotel last august for 10 days, and we could have easily gone for 2 weeks! What a fabulous hotel. We were a little dubious due to some reviews but there was absolutely no need to be!

Arrival - we arrived the same time as 5 other planes. Be prepared for a wait in the airport! The staff don't seem to be in a rush. Arrival at the hotel was great, about 40mins from the airport and we were greeted with dancers and a drink. Check in was easy and we were able to be in our room pretty much straight away.

Room - everything you need is there, don't expect 5* facilities. Everything worked, air con was brilliant and it's actually the best nights sleep I ever had on holiday.

Pool - as we went in peak times it was very busy, however we tipped the pool boy and he saved us the same sunbeds which was very much appreciated! Pool was lovely, I spent most of my time in there, lovely temperature.

Food - I'm quite a fussy eater but I was always full! There's some English favourites like chips and chicken nuggets and I lived off the freshly made paninis - lovely! None of us had an upset stomach but we knew which kind of foods to avoid.

Entertainment - we didn't really watch this as we spent most nights having a wander somewhere, but what we did see was ok.

Service - lovely staff, we didn't tip straight away but as we got to know them, a couple of dinar here and there was most appreciated by them. Especially in the lobby bar, I pretty much had a glass of vodka with a dash of coke!

Area - we walked into the marina a few times. It's only a 15 minute walk. In the marina, I didn't find the shop owners too bad, but I am used to Egypt where they drag you inside! If you said no thank you, they mostly left you alone.

Trips - we went to the roman ruins and a couple of boat trips - these were good and it was nice to have a change of scenery.

Overall we had a fantastic holiday, and we would return here in a heartbeat. Those complaining about little things are fussy. Don't expect 5* treatment if you don't pay those kind of prices! Would recommend to anyone :)

Stayed August 2013, travelled as a couple
Helpful?
2 Thank Jess D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this review, 24 June 2014
Dear customer,

Thank you very much for your nice review posted on Tripadvisor after your stay spent at DESSOLE RIVIERA PORT EL KANTAOUI.

We are looking forwards to welcoming you at our hotel during your next visit to Port El Kantaoui / Sousse.

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark-on-Trent, United Kingdom
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 June 2014

Hotel has now changed to Dessole Group it was very good before but even better now very friendly staff nothing to much trouble. Always spotlessly clean. Food very good with lots of choice. I am a fussy eater but can say that there has never been a time when there was nothing to eat. The beech is well looked after and always plenty of sunbeds and parasols. Will be back for our 10th time in September.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank GRAHAM569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this review, 24 June 2014
Dear customer,

We read your great review posted on Tripadvisor after your stay at DESSOLE RIVIERA PORT EL KANTAOUI.

We are very happy to know that you enjoy your holiday to such extent.

All the team is ready to serve you as you were used to and they are very motivated to present all their best.
We are looking forward to welcoming you again to our hotel during your next visit to Port El Kantaoui / Sousse.

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corby, United Kingdom
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 June 2014

Love the riviera been twice now hoping to go again next year staff are fabulous can't do enough for you, it's up to you if u want to tip or not food fantastic rooms need a little updating but hey ho u don't spend a lot of time in your room me and my hubby wen back for our friends birthday and our 20th wedding anniversary and as a treat we ate out one night up the port at he el mediteranium restaurant a must beautiful food and great service it's very safe to go out at night no problems at all.

Room Tip: Rooms on the 2nd floor from 214 overlook the gardens very quiet rooms.
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  • Stayed May 2014, travelled with friends
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    • Cleanliness
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Helpful?
1 Thank jillhp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this review, 24 June 2014
Dear customer,

We would like to thank you for trusting DESSOLE RIVIERA PORT EL KANTAOUI for your holiday in Tunisia and had the time to post a very nice review on Tripadvisor.

We are looking forwards to welcoming you at our hotel during your next visit to Port El Kantaoui / Sousse.

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 June 2014

This was our first time in Tunisia and at an all inclusive hotel, and I can say we were not disappointed. The staff are the shining stars at this hotel, everyone from the guy cleaning the windows to the maids to the waiting staff were so so polite, cheerful and helpful. The food was varied and tasty, served throughout the day. Our room was great and it was cleaned daily with fresh towels and a full bottle of water too. The safe in the room was free to use which was a bonus. This is a country which a lot of people smoke and smoking is allowed virtually everywhere, just like England used to be a few years ago, we do not smoke, but there are areas that are no smoking, and it didn't bother us too much, there is a smell of smoke, but it doesn't cling to you or the furniture. The private beach is just a short walk from the hotel, and is managed well by the staff, food is available there but obviously not as much or as varied as the dining room, but we liked it and it was more than adequate for snacks etc. Try and learn a few Arabic phrases like hello, and thank you, it makes it all the nicer to thank the staff in their own language, and the measures seem to increase too!!! We would certainly go back again, highly reccomended.

Room Tip: we were in 467 which overlooked the central area which has nice views
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank robbouk1UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this review, 24 June 2014
Dear customer,

We read your great review posted on Tripadvisor after your stay at DESSOLE RIVIERA PORT EL KANTAOUI.

We are very happy to know that you enjoy your holiday to such extent.
All the team is ready to serve you as you were used to and they are very motivated to present all their best.

We are looking forward to welcoming you again to our hotel .

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
92 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 8 June 2014

Went here for a week at halfterm with two teenage grandsons. Efficient check in, but our room had only three beds on arrival. A fourth was quickly brought, but it turned out we had a really small room compared with other families who checked in the same time. Not really a problem as with an all inclusive you don't spend long in your room each day.
Rooms were kept spotless. Pool is lovely, plenty of sunbeds, although fights to get umbrellas. We tipped the pool guy daily, which was a mistake, as others gave him more on the first day and had their beds put ready for them.
We struggled to get towels for shower and pool. The hotel does not have the usual arrangement of getting towels from a towel bar. They are just the same towels you shower with, so you have to make sure you have enough to do both.
It was a shame the slides were only open for an hour. This clashed with the aqua areobics so it was not possible to do both. On our last day the slides opened in the afternoon as well, so I assume that would have continued to happen.
The food is okay, there is plenty, but somehow it just didn't seem to be a good enough quality. Fruit was hard, apart from the delicious melons and some things, such as strawberry yoghurt seemed to run out during the week and not be replaced. Often when one thing finished it was replaced by something different, rather than more of the same thing. Still at least we did not have cauliflower for breakfast, like our friends did in another hotel.
The staff are very friendly (too much for us, but that is a personal preference). The animation team work really hard to provide games for everyone but don't pester you to join in if it's not your thing. We didn't bother too much with evening entertainment, but enjoyed the Brazilian show.
Smoking in the hotel is a problem, and Thomas Cook should definitely mention it as it is allowed all through the hotel and some areas are really thick with it.
The beach is lovely, although it is a little bit of a walk. I thought from the brochure the hotel was right on the beach, but it isn't really.
We didn't use the facilities of the sister hotel, but it is a nice place to go for a change and according to our grandson, their wi fi is better!
We felt we probably had value for money at this hotel, but with a little attention to detail it could be four star.

Room Tip: Our second floor room was just above reception and although it was small compared with others it was...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Newforestpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this review, 25 June 2014
Dear customer,

Thank you very much for your nice review posted on Tripadvisor after your stay spent at DESSOLE RIVIERA PORT EL KANTAOUI.

Our hotel caters for smoking and no smoking people, we have some designated areas in the hotel that are especially for people that smoke.

*Here are the areas where people cannot smoke

Palmiera restaurant ,medina restaurant ,Turkish café ,snack bar,monte grosso,lobby bar,American bar

*Here are the Areas where people can smoke

Outside the snack bar
Hall reception

We end ever to accommodate and provide our guests with the best possible satisfactory service; we remain at your disposal for any further information.

We are looking forwards to welcoming you at our hotel during your next visit to Port El Kantaoui / Sousse.

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Riviera

Property: Hotel Riviera
Address: BP 55, Port El Kantaoui 4089, Tunisia (Formerly Dessole Riviera Resort)
Region: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Port El Kantaoui
#6 Top resorts Hotel in Port El Kantaoui
#9 Spa Hotel in Port El Kantaoui
#9 On the Beach Hotel in Port El Kantaoui
#9 Luxury Hotel in Port El Kantaoui
#10 Romantic Hotel in Port El Kantaoui
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Riviera 4*
Number of rooms: 295
Official Description (provided by the hotel):
The all-inclusive Hotel Riviera is located in a splendid environment, just 250 meters from the beach and features beautiful and elegant 4-star accommodation. All of the hotel's rooms and suites are well furnished, stylishly decorated and equipped with modern en suite facilities. You are sure to enjoy a view from your room of the swimming pool, the verdant garden or the sea. For meals and drinks Hotel Dessole Riviera Resort features 4 restaurants and a selection of bars. Enjoy international and local cuisine and a variety of drinks, cocktails and wines. The hotel is located in Port El Kantaoui just a short walk from marina and near a 36-hole golf course and the famous Sousse Medina. Hotel Rooms: 295 ... more   less 
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Also Known As:
Hotel Caribbean Village Riviera
Hotel Riviera Tunisia/Port El Kantaoui

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