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“Very Poor Experience...”
Review of Hotel Riviera

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Hotel Riviera
Ranked #10 of 33 Hotels in Port El Kantaoui
Kingston-upon-Hull, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very Poor Experience...”
Reviewed 14 August 2014

Having only ever posted onto this site once before, it is with considered reflection that I write...
The hotel staff were mostly male, unhelpful and spent most of their time harrassing female guests, asking leading and suggestive questions which created a very poor and unsettling atmosphere. The hotel was very basic, despite very obvious cleaning on-going, the hotel never seemed clean. Our Family Room had the most uncomfortable beds we have ever slept in.The large pool is very deep, 2.43m and the 'lifeguards' do not fulfil this role at all - their concern is receiving a tip for handing out the pads for the pool-side sunbeds each day. The slides are popular, only opened at specific times and with facilities shared with the neighbouring hotel - this becomes very over crowded. The Animation Team provide very poor entertainment during the day. Very dated, loud music is played all day around the pool. Evening entertainment always ran late into the night, was extremely loud and was very poor. Food was generally of a very poor standard and repetitive. There is nothing to do locally, however the weather was excellent. This is not a hotel or 'resort' we would return to under any circumstances whatsoever.

Room Tip: As far away from the entertainment area as possible.
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  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
5 Thank claire k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (394)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Swedish first
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English first
Southampton, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2014

just returned from this hotel....very good value for money...the beach staff were exceptionally friendly ...overall ,if you are looking for sun,pool,lovely beach ,clean rooms then this is the place for you ...will return again

Room Tip: if you want an early night ask for a room away from the very very loud disco
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 August 2014

Went for 10 nights with 3 children - very different ages - 18, 15 and 10. Had a few niggles with room for my daughters but was rectified immediately. ALL staff were brilliant. Animation team were fantastic and made my children's holiday. Cleaners worked tirelessly. Food was excellent - we all have different tastes but all agreed there was plenty of choice and despite their long opening hours EVERYTHING was fresh and cooked/tasted brilliant. The top/management - especially Guest Services Manager looked positively miserable but they at the top did nothing to make our holiday 'Fantastic'.
The Cabaret night was very disappointing, and cost £33 per person for rubbish food (compared to La Riviera) and wine AND beer was totally undrinkable!!! Thomas Cooks reps very 'average'
All in all we had a fantastic time because Tunisian people are lovely and we would defiantly go there again.
Anyone who says otherwise has not a clue. The only thing we DID NOT LIKE was a British family with a 4 year old who DID NOT WATCH THEIR CHILD and they had a head injury round the pool. The staff were fantastic. They did everything possible but the rubbish English shouted, sweared, were rude and made me ashamed to be British.
One of the best holidays for us (5 of us) ever xxxxx

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank Beth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this review, 4 May 2015
Dear customer,

We read your great review posted on Tripadvisor after your stay at DESSOLE RIVIERA PORT EL KANTAOUI.

We are very happy to know that you enjoy your holiday to such extent.

We would like to thank you indead for your faith and we are grateful to read that you liked our hotel and the services offered to you during your stay.

All the team is ready to serve you as you were used to and they are very motivated to present all their best.

We are looking forward to welcoming you again to our hotel during your next visit to Port El Kantaoui / Sousse.

The management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2014

They did a very good job of entertaining people I would defiantly recommend the hotel to a friend everything about it was very good the staff, the food, the weather and everyone was very nice I didn't have any trouble while I was there it was one of the best holidays ive ever been on and the animation team made it that 10 times better.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank jasmine w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wigan, England, United Kingdom
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 9 August 2014

We have just returned from a 14 night stay at the Hotel Dessole Riviera the transfer time for us was about 25 mins from the airport, The rooms are clean with a shower/bath a separate toilet, a TV and a fridge there is bottled water delivered to each room every day, there is a good choice of food each day and we always found something that we liked, there is a pool side bar that server snacks at lunchtime, The beach is a short walk from the hotel there are ample sun loungers and umbrellas available, Food is served in the beach bar at lunch times, the animation team work very hard to keep the guest entertained but saying that the night time entertainment was a bit amateurish, we tended to sit on the terrace where the mail bar is situated. The staff are great very friendly and helpful, the hotel guests are a mix of English French Dutch Polish Slovakian and Russian, if you go out through the hotel gates turn right and then turn right onto the main road there are some fixed price shops a short walking distance from the hotel, the main town and marine are about 30 mins walk each way along the beach or a short taxi ride if you get a taxi agree the price with the driver first is should cost you 5 Dinar each way, would we go back to this hotel YES. We meet a family who live local to use that we have not seen for ages and also made some new friends from Tamworth and we are looking at all going to this hotel again together in 2015

Advice:

If you need to go to a pharmacy it is a short taxi ride and will cost you about 12 Dinar return the driver will wait for you and you pay him once your back at the hotel,

You can get small Medusa jelly fish on the beach this sting is just like a nettle sting the life guard on the beach had some cream to use for the stings(we packed a spray from our local home bargains)

If you use a denture fixative you may fine like myself that you needed to reapply it during the day so make sure that you take ample with you,if you need to buy some when your there you can only buy it from a pharmacy

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank j c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this review, 5 May 2015
Dear customer,

We would like to thank you for trusting DESSOLE RIVIERA PORT EL KANTAOUI for your holiday in Tunisia and had the time to post a very nice review on Tripadvisor.

We are happy to read that you enjoyed your stay to such extent such like the room, the food, the service and with the staff who contributed to your well being and satisfaction which is our aim.

We are looking forwards to welcoming you back again during your next visit to our hotel
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 August 2014

Read lot's of mixed reviews prior to booking. On arrival I thought we had arrived at a palace. The entrance is very grand .staff work above and beyond to make your stay special. The maid was really sweet she took interest in how we was enjoying our stay and our room was immaculate she made the pillows and towels and sheets into very beautiful designs using fresh flowers daily. The bar staff are also very friendly and always had our drinks ready. After a couple of rounds they were ready as soon as we got to the bar.queues at the bar area are minimal due to staff efficiency we never waited longer than a minute for our drinks. The cocktail bar is well worth visiting. Manuel is a fantastic barman who treats everyone like royalty. The beach bar also is excellent. Becham and the sunbed chap are a double act and very friendly. The animation team was brilliant we wanted to stay forever. They made us feel so welcome. It's our first day back home and I'm off to Thomas Cook to give the agent a box of chocs and rebook for next year. In your dreams you have been to Tunisia the ad used to say. Too true.also take the Sahara excursion we loved it. Took lots of photo's of our pg tips monkey who became the talking point of our trip.he has his own Facebook page now called a monkey abroad

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank dazzyb68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stoke on trent
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 August 2014

Dissolve riviera is a brilliant hotel with everything you need great value for money. The animation team couldn't of been any better! Jimmy,midou,Zizou,migo,ziggi,amen,soso,Sophie are amazing staff and work really hard to involve all customers, they are very friendly and caring and are great to be around, on the other hand 2 of the entertainment staff Sam and max were rather rude towards young girls and make comments numberous of times that are not needed, they cause problem between guests and other animation team and something needs to be done to resolve this because it can ruin people's holidays. But other than that the waiting staff, maid service, and reception staff were fantastic couldn't ask for better service and overall this hotel deserves a 5 star rating. I was here 2 weeks and I would stay longer I I didn't have work haha. I will deffonatley be retuning next year

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank woodyjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riviera

Property: Hotel Riviera
Address: BP 55, Port El Kantaoui 4089, Tunisia (Formerly Dessole Riviera Resort)
Region: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Port El Kantaoui
#6 Family Hotel in Port El Kantaoui
#9 Luxury Hotel in Port El Kantaoui
#9 On the Beach Hotel in Port El Kantaoui
#9 Spa Hotel in Port El Kantaoui
#10 Romantic Hotel in Port El Kantaoui
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Riviera 4*
Number of rooms: 295
Official Description (provided by the hotel):
The all-inclusive Hotel Riviera is located in a splendid environment, just 250 meters from the beach and features beautiful and elegant 4-star accommodation. All of the hotel's rooms and suites are well furnished, stylishly decorated and equipped with modern en suite facilities. You are sure to enjoy a view from your room of the swimming pool, the verdant garden or the sea. For meals and drinks Hotel Dessole Riviera Resort features 4 restaurants and a selection of bars. Enjoy international and local cuisine and a variety of drinks, cocktails and wines. The hotel is located in Port El Kantaoui just a short walk from marina and near a 36-hole golf course and the famous Sousse Medina. Hotel Rooms: 295 ... more   less 
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Also Known As:
Hotel Caribbean Village Riviera
Hotel Riviera Tunisia/Port El Kantaoui

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