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“A very good 4* All Inclusive Hotel”
Review of Hotel Riviera

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Hotel Riviera
Ranked #10 of 33 Hotels in Port El Kantaoui
Reviewed 25 August 2014

I was very close to giving this hotel/resort 5*. A couple of minor problems:

Arrived early hours and room not ready. We were put into a ground floor suite for the first night which was huge but we were not able to get to our 'own' room until 2pm next day so the first day was all about waiting for a room in the morning and unpacking in the afternoon. When we went to open the room door the electronic key did not work. At reception the room had been assigned to someone else. They reassigned a room to the other clients.

Pool towels are provided in the room. There were 3 of us. Only 2 towels provided. We reminded the room maid but she kept forgetting so we had to keep asking.

Staff. The staff in this hotel are fantastic. Helpful, smiling, chatty and - yes - a dinar tip goes a long way. We tipped our table waitress daily and she made sure our table was always ready laid up including our drinks. Bar staff are really efficient and memorise your drinks so if there's a queue they are multitasking and your drink is always ready before you get to the front. Never waited more than a minute. The hotel is constantly being cleaned to make sure the surroundings are perfect.

Rooms. Perfectly OK. Linen changed daily with a room clean. Beds were fine. Hotel quiet after midnight. There is a late night club but it is out of the way of the rooms and we heard no noise from this. Free safe. Word of advice. Our room was on the first floor NOTE that the main lobby lifts do not go to this floor. To get a lift with your cases to the first floor you must use the lift next to the indoor swimming pool area.

Bars. There are 4. All very efficient. My personal favourite was the beach bar sitting with a cold beer watching the water sports and enjoying the afternoon barbecue on offer. You can also use the bars in the sister hotel About Sofiane.

Food. I couldn't fault the food. There is so much variety. Even in the pool and beach bar there was a wide range of hot snacks, baguettes and salads to choose from including freshly made crepes. Breakfast included freshly made fried eggs or omelettes. Do try the 2 a la carte restaurants which you book with the services manageress. Good food (5 course) and waiter service (no charge for these restaurants but a nice tip is deserved).

Pools. Big enough but guests at the adjoining sister hotel (Abou Sofiane) tended to take up a lot of the sun beds. There were enough sun beds but you needed to be up by break of day to get the ones near the pool. We used to roll up about 8.30 and again with a dinar tip the lifeguards would get us beds and mattresses. Slide pool was excellent. They were on for 2 hours in the morning and 2 hours in the afternoon. Warning: the main pool gets deep very quickly from the shallow end so watch out if you have less able swimmers. Indoor swimming pool is a great facility and has sauna rooms as well

Animation team. Great, fun team. Always providing entertainment but not intrusive. If you don't want to join in then they leave you alone. Very cheesy and unexciting evening shows.

Other entertainment. French boules, crazy golf course, darts, tennis court, table tennis, football pitch (in Abou Sofiane hotel which was a shared facility). Fitness room with weights gear and treadmills. Loads of water sport activities on the beach (extra charge e.g. 40 dinar for a 5 min parasail).

TV. Sports TV in the Lobby bar showing as much football and sport as you can digest. All Premier League games shown.

Wi Fi. Available in the lobby and surrounding bar area. We had no problems but heard others complaining.

Money. Cashier/exchange in hotel lobby run by the most miserable scrooge like character you will ever meet. Never smiles unless he's counting money. NOTE: you can't use debit cards in the hotel to get cash. There is a cash machine in the El Hambra hotel across the road. Remember you can't take Dinar out of the country. Mr Scrooge will give you a receipt for Dinar you need to change into sterling but you do the exchange at the airport going home not at the hotel.

Would I return to this hotel. Yes I would but as my wife pointed out you really are a captive audience staying there as there is nothing much going on outside the hotel. Recommended for a great family holiday.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Raiderbankk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this reviewResponded 20 March 2015

Dear customer,

Thank you very much for your nice review posted on Tripadvisor after your stay spent at DESSOLE RIVIERA PORT EL KANTAOUI.

We are looking forwards to welcoming you at our hotel during your next visit to Port El Kantaoui / Sousse.
The management

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Reviewed 25 August 2014

lets just say they were all brilliant!
This was our second year at this hotel and to be honest the animation team last year were fab and I thought they wouldn't be beat but I was wrong! We particularly enjoyed playing darts with Jemmy and Migo every morning and French bowls with Zizo, Migo and Amen on an afternoon.
The activities and entertainment they all carried out throughout the days and nights of our holidays were such fun!
I travelled with a family of 5 adults and 2 children, aged 9yrs and 2yrs and they were something for us all.
We will definitely be returning to this hotel next year so lets hope that the animation team is the same!!

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank vicki b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this reviewResponded 7 November 2014

Dear customer,

Thank you very much for your nice review posted on Tripadvisor after your stay spent at DESSOLE RIVIERA PORT EL KANTAOUI.

We are looking forwards to welcoming you at our hotel during your next visit to Port El Kantaoui / Sousse.
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

Just got back from a two week family holiday and thoroughly enjoyed ourselves.
We were greeted with courteous reception staff and although we could not get into our room until 13.30 we were allowed to use all the facilities and whilst having lunch we were informed that our rooms were ready for us earlier than expected. We were given a fantastic family room in the new block and could not fault it.
We had an issue with the balcony door on our children's side of the room but on raising this with reception the fault was fixed within minutes. No problem was to small for them and always willing to make the holiday a good one.
The room was clean as was the rest of the hotel and there was always cleaners tidying and cleaning around the hotel ensuring the high standards were kept. We felt the staff could not do enough for us.
The restaurant, food and waiter services were excellent, my wife is a vegetarian and although she didn't have a lot of different choices she always found something to eat and never went hungry.
Now to the main highlight of the holiday, the swimming pool and Animation team.
The swimming pool had three parts, a small baby pool, a larger pool with slides and then the main pool, all were excellent and my two children aged 7 and 4 really enjoyed themselves here. Around the pool were the Animation team, this was a team of 12 people who could not do enough to make this experience a good one. They were Toto the Animation Chief, Tiesto the DJ and Ziggy the Choreographer who we did not see a lot of but what we did see was excellent. But the main entertainers of Midou, Migo, Zizou, Jimmy, Mano, Max, Amen who all entertained around the pool and were crazy but excellent and Sofi and Soso who ran the kids club were so kind and brilliant with the kids, this teamed with excellent evening entertainment by them. The team worked extremely long and hard days but they were always on hand to entertain the small kids and also the big ones by offering games and generally messing about around the pool and they were always happy and smiling. We really can not thank this team enough (especially Sofi and Migo) for what they did for our two children and us on making this a holiday to remember.
Andy, Bath

Room Tip: We didn't know where our room was going to be but the new Family block is definitely a must if y...
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  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this reviewResponded 7 November 2014

Dear customer,

Thank you very much for your nice review posted on Tripadvisor after your stay spent at DESSOLE RIVIERA PORT EL KANTAOUI.

We are looking forwards to welcoming you at our hotel during your next visit to Port El Kantaoui / Sousse.
The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014 via mobile

I've just got bk from from hotel Dessole riviera what a fantastic holiday arrived before lunch on 13 august 2014 very friendly staff very clean I have 15 and 6 year old daughters but I must admit the animation team are so fantastic my favourite zizou and ziggy ziggy amazing dancer and zizou brilliant funny also amigo midou max food brill overall fantastic. ...

Stayed: August 2014, travelled with family
4  Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this reviewResponded 7 November 2014

Dear customer,

We would like to thank you for trusting DESSOLE RIVIERA PORT EL KANTAOUI for your holiday in Tunisia and had the time to post a very nice review on Tripadvisor.

We are happy to read that you enjoyed your stay to such extent such like the room, the food, the service and with the staff who contributed to your well being and satisfaction which is our aim.

We are looking forwards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014 via mobile

My 12 year old son Josh and I stayed at the Riviera from 8th- 22nd August. We had the most amazing holiday thanks to both the friendly staff at the hotel and the other guests we met. The animation team were fantastic, working hard throughout the day and evening to entertain the guests with a good range of activities to keep everyone amused! Their enthusiasm and dedication to their job did not falter, and they ensured that they entertained all guests with their dancing, jokes and general fun-play:) My son particularly enjoyed the fun he had with Zizo, and has said that he will never forget him:) I just want to add that I was very impressed by the range of languages that both the animation team and the rest of the front of house staff could speak. They were able to switch quickly to ensure all guests were accommodated for. We could not fault the hotel- our room was cleaned everyday, with the maid arranging out clothes and towels into different patterns and animals. There was a good range of drinks available throughout the day and there was a very good choice of food available in the restaurant. The beach and pool snack bars provided a smaller selection of food, which meant that we didn't have to visit the restaurant at lunchtime, but rather remain down by the pool or at the beach for the day. The manager of the pool bar kindly provided us with a picnic tea on the day we flew home, which was very thoughtful! Overall, this was our favourite holiday, our first in Tunisia,and we will definitely be returning to Tunisia again:)

Stayed: August 2014
3  Thank Spl25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this reviewResponded 4 May 2015

Dear customer,

Thank you very much for your nice review posted on Tripadvisor after your stay spent at DESSOLE RIVIERA PORT EL KANTAOUI.

We are looking forwards to welcoming you at our hotel during your next visit to Port El Kantaoui / Sousse.
The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

It was one of the best hotels I've been to in Tunisia as I've been to Tunisia 11 times now but I would honestly come back to this hotel again, the animation team was amazing! Would love to work on the team with them. Would recommend this hotel to everyone

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Paigethurston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this reviewResponded 6 November 2014

Dear customer,

Thank you very much for your nice review posted on Tripadvisor after your stay spent at DESSOLE RIVIERA PORT EL KANTAOUI.

We are looking forwards to welcoming you at our hotel during your next visit to Port El Kantaoui / Sousse.
The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

we stayed from the 1st to the 15th of August, arriving at 3.30am and was greeted by a very friendly and efficient receptionist. this was our first visit to Tunisia, but I don't think it will be the last! tipping, we wasn`t sure about this, so we opted for little and often, which seemed to work well. we spent the first few days at the pool, then used the beach, which we found to be more relaxing.
if you want a bed by the pool, you will have to get up early, we got up early for an excursion and saw people putting towels out at 5.15am!!!!!
Having read some reports on here about the food, we were very surprised by the variety and standard, to be honest, if you cant find something you like here, your far too picky, and should opt for a 5*+ type hotel. my advice would be to try everything and not just queue for chips. The waiting staff were amazing, the ones we had were Sonia in the daytime and the very funny Balti in the evening, also Marouan (call me Mario, its easier) in the cocktail bar was brilliant.
The hotel is spotlessly clean, and the Tunisians have a cracking sense of humor, the animation team work really hard all day, and it does get noisy, but hey, your on holiday so relax and join in.

Room Tip: we were in room 475, which was perfect for our needs.
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  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
5  Thank kevnotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kantaoui72, Directeur général at Hotel Riviera, responded to this reviewResponded 7 November 2014

Dear customer,

We would like to thank you for trusting DESSOLE RIVIERA PORT EL KANTAOUI for your holiday in Tunisia and had the time to post a very nice review on Tripadvisor.

We are happy to read that you enjoyed your stay to such extent such like the room, the food, the service and with the staff who contributed to your well being and satisfaction which is our aim.

We are looking forwards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Riviera

Address: Bp 55, Port El Kantaoui 4089, Tunisia (Formerly Dessole Riviera Resort)
Region: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Port El Kantaoui
#6 Top resorts Hotel in Port El Kantaoui
#9 Spa Hotel in Port El Kantaoui
#9 Luxury Hotel in Port El Kantaoui
#9 On the Beach Hotel in Port El Kantaoui
#10 Romantic Hotel in Port El Kantaoui
Price Range: £32 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riviera 4*
Number of rooms: 295
Official Description (provided by the hotel):
The all-inclusive Hotel Riviera is located in a splendid environment, just 250 meters from the beach and features beautiful and elegant 4-star accommodation. All of the hotel's rooms and suites are well furnished, stylishly decorated and equipped with modern en suite facilities. You are sure to enjoy a view from your room of the swimming pool, the verdant garden or the sea. For meals and drinks Hotel Dessole Riviera Resort features 4 restaurants and a selection of bars. Enjoy international and local cuisine and a variety of drinks, cocktails and wines. The hotel is located in Port El Kantaoui just a short walk from marina and near a 36-hole golf course and the famous Sousse Medina. Hotel Rooms: 295 ... more   less 
Reservation Options:
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Also Known As:
Hotel Caribbean Village Riviera
Hotel Riviera Tunisia/Port El Kantaoui

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