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Iberostar Diar El Andalous
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Reviews (1,837)
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All reviewsanimation teampiano barpizzaevery member of staffplenty of choicemain restaurantsomething for everyonefive star hotelindoor pooltwo weeksice creama la carte restaurantbottled waterturkeybrilliant holidayweek holidaypancakes
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Reviewed 2 March 2014

Back home today after our first time in Tunisia we stayed here in the Iberostar diar el andalous the room was immaculate and the bed is massive!! The room was cleaned every day by the maids and they always decorated the bed it was lovely the bathroom was spacious and well equipped too. We can not fault this hotel at all it is beautiful set in gorgeous well kept gardens right on the white sand beach I have to give a special mention to Fahti he is a life guard who also makes sure you have your sun bed he always had a smile and was helpful like all the staff here and to Rached who kept me supplied with peanut tea while my Fiancé smoked the chicha pipe! The food is fantastic especially their sweets!! We had an amazing time here and will return thank you for a fantastic stay :)

Stayed: February 2014, travelled as a couple
7  Thank Ppkevlimavady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this reviewResponded 5 March 2014

Dear Guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our IBEROSTAR Diar El Andalous hotel and are delighted to read that we were able to meet your expectations.

We also thank you very much for your wonderful comments on the comfort and cleanliness of your room; at IBEROSTAR we want to ensure spotless accommodations to all our guests; it is very rewarding to hear that you were satisfied with yours.

Moreover, we also appreciate your praising comments on our gastronomy offer because at IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical Tunisian dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Last but not least, we want to express our utmost gratitude for your amazing words towards our staff, as you well say their great attitude, genuine helpfulness and full commitment to ensure that our guests enjoy their stay at our hotel is definitely our main asset; we will certainly not miss this opportunity to congratulate them on your behalf for their contribution to your wellbeing throughout your stay among us.

Thank you again for sharing your experience here on Tripadvisor and for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous

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Reviewed 20 February 2014

I am just back from a week of relaxation at this hotel and it was hard to fault it, the staff were great made time to make sure everything was alright and very polite. The food was good and you had a really good choice of dishes to choose from, the beach was very clean and busy due to the nice weather we had and you can walk into the marina in about 25 minutes along the beach where the main resort is. The room was clean and bright and modern and cleaned every day with change of towels. I would recommend this hotel to anyone going to Tunisia.

  • Stayed: February 2014, travelled as a couple
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16  Thank Broxy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this reviewResponded 24 February 2014

Dear Guest,

We sincerely thank you for the time and effort spent to share your impressions about your stay at our IBEROSTAR Diar El Andalous; it is always rewarding to read that our guests have enjoyed their holidays among us.

We are very pleased to read that the quality of our buffets, the friendliness of our staff and the comfort and cleanliness of your accommodation contributed to offer you a “week of relaxation” in Tunisia.

Thank you again for your visit and very kind recommendation to Tripadvisor’s readers; we look forward to serving you again in our IBEROSTAR hotels in the most beautiful destinations worldwide in the near future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous

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Reviewed 20 February 2014

We stayed two weeks on a 'package' which was exceptionally good value. We were extremely impressed with the Management Team who were visible in their areas checking that standards of service and cleanliness etc were maintained. The location is good turn right along the beach for the Port or left for miles of sand to walk on. Unfortunately no gym but good indoor swimming pool and sauna.

Staff in the bars and restaurants were exceptional good, no begging for tips, although we did tip for good service. It was nice to have drinks served at your table in the dining room.

We found the food to be of a very high quality and there was plenty of choice even down to basic grills and chips for those who weren't prepared to try their excellent dishes. Beef especially was very well cooked in the various dishes.

Obviously the wines and drinks are local and not what one would expect at home, but why should they be! We found drinks we enjoyed and got used to the wine.

The hotel is of a very high standard, rooms excellent, large and comfortable with good bathrooms. In our opinion excellent value for money as well.

If it is still of the same high standard we will be back.

  • Stayed: February 2014, travelled as a couple
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13  Thank manxholidaygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this reviewResponded 21 February 2014

Dear Guest,

First of all we would like to thank you for your trust in IBEROSTAR for your holidays and for choosing our IBEROSTAR Diar El Andalous for your visit to Tunisia; we are thrilled you enjoyed staying among us.

Moreover, we thank you for pointing out the sincere kindness and helpfulness of our staff; their commitment to ensure that all guests are fully enjoying their stay among us is undoubtedly one of our hotel’s main strengths and we will certainly not miss this opportunity to congratulate them on your behalf for their contribution to your wellbeing whilst staying among us.

Furthermore, we are very pleased to hear that you tried and appreciated the succulent Tunisian specialties thoroughly prepared by our passionate Chefs and that this was a pleasant aspect of your stay among us because the gastronomy is one of the prime pillars of our company and we want to make it one of the best added values of your holidays in our hotels.

Last but not least, it is our deepest desire to offer comfortable accommodations; we enjoyed reading your description of the rooms and overall installations as they are designed to make our guests stay as pleasant as possible.

Thank you again for your visit and praising review; it would be a real pleasure to welcome you back on your next trip to Tunisia and please do not hesitate contact us beforehand to organize every detail of your stay.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous

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Reviewed 16 February 2014

this is the second visit to this hotel in 4 months and it was perfect.the staff go out of their way to help and to give you a perfect break.this time I stayed for 2 weeks and even though the weather wasn't perfect,the hotel still offered a full activity package for anyone wanting to participate.i can recommend this hotel for its staff,location and relaxing atmosphere

  • Stayed: January 2014, travelled with family
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6  Thank marcboaler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this reviewResponded 17 February 2014

Dear Marc,

We are very grateful for your return visit to our IBEROSTAR Diar El Andalous hotel as well as for the time you spent to share your feedback on your second holiday experience among us; it is wonderful to hear that it was “perfect” and undoubtedly a great source of motivation to keep meeting our guests’ needs and wishes.

Moreover, we thank you for pointing out the great attitude of our staff, their professionalism and willingness to make sure that all guests are enjoying their stay is certainly one of the main strengths of our hotel; we will not fail to congratulate them on your behalf for their contribution to your wellbeing throughout your stay among us.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that this was a pleasant aspect of your stay at our hotel.

Thank you again for making us your choice hotel when visiting Tunisia and for your kind recommendation to Tripadvisor’s readers; it would be a great pleasure to welcome you again at your earliest convenience.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

This was my first time abroad so this hotel has set the bar for my next holiday!

Beautiful hotel! Rooms are so light, airy and beautiful. Thankful for the air-con in the room as it was so hot when we went! The food is ok, i'm a very fussy eater so managed to find something to eat every night (mainly chips and pizza, but there's always something for everyone).
The hotel is right next to the beach and right next to another hotel, we'd often see guests from the hotel next door walk over to our hotel, so i think a better barrier could be implemented.
The staff are wonderful, always said hello/morning whenever our paths crossed, and the lady the cleaned our room every morning would leave our clothes in different shapes, this was a lovely touch.
Loved our waiter (Zardine?) he is such an asset to the company, always made us feel comfortable and made sure our drinks were topped up! He was genuinely interested in you so that made our experience so much better.
Now, the only thing that put a bit of a sour note on the holiday was one of the lifeguards, he was very pervy and kept chatting my friend up throughout the holiday when we asked to be left alone, i felt this was very unprofessional a hes meant to be protecting everyone in the pool yet he spends his time chatting up the ladies.
Evening entertainment could have been better, there wasnt much to do in the evening so we generally sat outside for a while and spent the rest of the evening in the bar (me and my friend are mid-twenties and didnt want an 18-30 ibiza-style holiday but a bit of entertainment wouldn't have gone amiss) if you didnt go to the organised entertainment all you could really do was sit at the bar outside and watch the childrens disco. So in that respect i found the evenings quite boring.

Saying all that, i would stay in this hotel again. Just maybe when its not so hot as it was around 40 degrees and you couldnt move for sweat, the hotel do provide unlimited free water though so you will be thankful for that!
This was a wonderful first holiday!

  • Stayed: August 2013, travelled with friends
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7  Thank Samski86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this reviewResponded 5 February 2014

Dear Guest,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Diar El Andalous hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of leisure and sport activities throughout the day for our guests to join in as well as a different evening show on an daily basis, this is why we are surprised to read your comment on the lack of animation, however we will pass on your comment to our head of department for information.

On the other hand we thank you for pointing out the genuine kindness of our staff and their willingness to make all guests feel welcome and well cared after at all times; we will certainly not fail to convey your very kind compliments to all of them.

Last but not least, we are grateful for your highlight on the comfort and cleanliness of your accommodation since they are designed to ensure an excellent and relaxing rest to our guests during their holiday in our hotel.

Once again, thank you for making us your choice hotel for your first holidays abroad; we would be enchanted to accommodate you again on your next visit to Tunisia.

Kind Regards,

Online Reputation Manager
IBEROSTAR Diar El Andalous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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