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“Nice weeks stay :-)”

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Iberostar Diar El Andalous
Ranked #2 of 33 Hotels in Port El Kantaoui
Certificate of Excellence
Reviewed 7 July 2014 via mobile

Me and my partner stayed here for a week at the end of June. When we arrived we were presented with a cocktail whilst filling in the arrival forms. We were shown to our room within 15mins (even tho we arrived before the check in time). We paid for a safe and straight away someone came to show us how to use it. Our cases were also brought to the room however, we felt as though both members of staff were expecting to be tipped and made us feel slightly awkward. There was always sunbeds available regardless of what time you rolled out of bed. There was a variety of food available throughout the day from breakfast right through to midnight when snacks were available. Generally the food at lunch and dinner was very nice although repetitive at times. All staff were helpful but again, we felt obliged to leave a tip after every request. The animation team were friendly and enthusiastic even though we didn't participate in many of the activities. The sports bar was nice and provided a good atmosphere to watch World Cup games (special mention to fatih who was always on the go making sure we had plenty to drink). Also good that WiFi was available in certain areas to check emails etc. Only negative was the people on the beach and in the surrounding area who constantly bothered you for watersports, camel rides etc. Overall a pleasant stay and would return.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
7  Thank Faye D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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318 - 324 of 1,760 reviews

Reviewed 7 July 2014

This hotel has exceeded it's 'sell by date' in every respect; it is shabby and run down. The air conditioning is inadequate - it doesn't matter what you set it at, it remains the same. Certain public areas of the hotel do not even have air conditioning. Some attempt has been made to update the bedrooms but its shoddy workmanship and very basic. The main restaurant is akin to eating in an aircraft hangar with about the same level of atmosphere. There was a sign requesting no vests or shorts in the evening but I can only assume many of the guests were illiterate nor was there any attempt by staff to intervene. The food is bland, repetitive and totally uninspired.
Some of the staff worked extremely hard, many had little idea of their role. The barman (Lassaad) in the main bar was excellent; professional, polite and extremely efficient. The pool 'boys' were also on the ball. Our bedroom was cleaned to a good standard but the corridor carpets were constantly dirty (I know one cleaner vacuumed them each morning but within a couple of hours, they were soiled again). Perhaps carpets in a hotel such as this are not such a good idea. We arrived very late due to flight delays and were met with a very impolite, miserable and aggressive male receptionist. This was brought to the attention of the manager (not by us) and in fairness, he did investigate and we subsequently received an apology. Unfortunately, incidents such as this tend to set the tone of the holiday. I tried the spa but would recommend one (Laura) further towards the marina (about a 20 minute walk away).

This hotel is closing in November for refurbishment and I can only hope that things improve but they have a long way to go.

Room Tip: Sea view rooms do not have a view of the sea but of the garden. The sea is not visible from the hote...
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Family_Wood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this reviewResponded 8 July 2014

Dear Guest,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Diar El Andalous hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

Please accept our apologies if your check in experience was not as pleasant as it could have been; at IBEROSTAR we are aware that there is never a second opportunity to make a good first impressions and, as you well say, this point has already been addressed so as to avoid receiving this kind of feedback in the future.

Moreover, we sincerely regret reading your disappointment on our main restaurant’s atmosphere offering beautiful views over the pool and sea and on the variety of the dishes thoroughly prepared for every service by our expert team of Chefs; At IBEROSTAR we believe that travelling includes discovering local flavors, however as we know that not all guests have adventurous palates we always ensure a wide array of international food, such as pasta with different sauces, rice, pizzas, grilled meat and fish, cooked vegetables, mixed salads, cheeses and a wide array of fresh fruit; as local specialties our guests can savor many different starters, meat, vegetables or fish tagines, couscous, merguez, tuna bricks, fresh local fish, local vegetables and fruits and the succulent honey and almond based desserts like the famous baklavas and samsas.

Our air conditioning system is centralized, this is why it is not possible to set a different temperature in the room, only the power can be regulated, we always encourage our guests to keep their balcony doors and curtains closed during the day so as to guarantee an adequate temperature when back in the room.

We sincerely regret we feel short of your expectations of a 4 star hotel and please know your feedback is being reviewed as we speak. We hope that you had a pleasant journey back home and to get the chance to exceed your expectations in the near future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

Hotel staff polite , cheerful, welcoming, helpful, smiling, always greet you on meeting.

Hotel room, basic, in urgent need of refurbishment, not luxurious at all. Cleaned each day by a very conscientious cleaner called Lativa. But you cannot make a silk purse out out of a sows ear (I think is the saying).
The corridors to rooms carpets were soiled and dirty, with half painted , unfinished but not recently unfinished woodwork.
Restaurant, again conscientious staffing. Food very similar everyday. Lots of choice but most did not look that appetising and I never once got an aroma of something And thought wow I have got to have some of that.

I was concerned about hygiene levels of staff in restaurant. They were always busy but they use the same trolley for collecting empties and food waste as they did to transfer clean cutlery, serviettes, bottles of drink and upturned glassed. The trolley always looked grubby and they never seemed to wipe there hands. Between dirties and laying clean cutlery. . Any cutlery not noticeably used. By previous holidaymaker was left or shuffled around the table for the next setting. Water bottles had lids off already sitting on side and were often handled with hand over opening to transfer to table top. Taps on milk dispensers at breakfast looked all grubby
I actually had an upset stomach after each meal I had. I never once accepted ice cubes and was quite particular about my choices.
On arrival at hotel we were asked to sit in the bar but we did get a drink brought to us, unlike some that have reviewed.
We spent all week on sunbeds or in our room. So were well chilled and relaxed, however there. Is no way we will return to this hotel or tunisia. We were not impressed by anything. It Cost a lot of money for some beautiful sunshine and nothing else.

Room Tip: Find a different hotel!
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  • Stayed: June 2014, travelled as a couple
    • Value
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2  Thank Colleen229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this reviewResponded 7 July 2014

Dear Guest,

Firstly we would like to thank you for choosing our IBEROSTAR Diar El Andalous hotel for your holidays in Tunisia and for sharing your feedback on your stay.

Our hotel undergoes regular internal and external audits on general hygiene and procedures to keep up with our HACCP certification, we also have an onsite hygienist that goes through a checklist on a daily basis to ensure that all departments are working accordingly with our demanding hygienic standards; The trolleys used to collect used dishes and cutlery are cleaned before using them to bring clean crockery back to the restaurant. Our Maître and management team are present throughout every service to ensure that our guests are enjoying their meals and check the correct operation of the restaurant, we encourage you for any future occasion to contact them and point out any service imperfection, they will be pleased to assist you.

We sincerely regret you felt poorly during your stay and not being informed about it immediately as we would have been able to call a doctor for a medical check; we advise our guests to avoid sunbathing between 12.00and 15.00 and not to drink ice cold drinks as this may provoke upset stomachs.

As you may have noticed our hotel will soon undergo a total refurbishment in the very near future so as to guarantee spotless and comfortable accommodations to all our future guests, however our rooms have been recently renovated and woodworks are indeed finished, the satin white color gives them this aspect but we can guarantee that we do not décor our rooms with unfinished works.

On the other hand, we are grateful for your kind words towards our staff as well as for your highlight on the cleanliness of your accommodation.

Thank you again for your visit and the courtesy of your time; we hope that you had a pleasant journey back home and to have the opportunity to welcome you back in any of our IBEROSTAR hotels in the near future, ensuring you in advance of our best intentions at all times.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

We stayed here for a week to relax and it suited our needs. We got up early and reserved our same sun beds on the beach and stayed there all day.
And I did see reserved beds not being used given over to others by the beach guys when it got busy.
The beach is clean and the sea in this area didn't have the problem with the sea weed, the further away from the marina you go.
The two beach guys worked hard, the regular beach bar waiter was polite and served every one in order.
The restaurant food was ok with a reasonable variety, but don't expect al a carte. The waiters are ok, some are better than others but all are polite. I regularly tipped a dinar and always had a full glass in the restaurant.
We did not participate in the activities but none the less was asked and pleasantly spoken to by the animation team every day. And what I seen around the pool when going for lunch they got all involved.
It was too hot sitting in the indoor bar in the evening, so we sat at the outdoor bar.
And yes it is noisy coming from next doors beach bar in the early hours of the evening.
It's not the best hotel, but has nothing to seriously complain about or put you off going.

Stayed: June 2014, travelled as a couple
2  Thank Steaknchip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Just returned from 2 weeks at this Hotel and we totally agree with all of Nicolas comments, and the people from the next door Hotel are allowed by the pool staff to use sunbeds by the pool and on the lawns therefore limiting the beds for Andalous customers.

Room Tip: Rooms at the back of the Hotel have to suffer the noise from the neighbouring hotels beach bar until...
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Blueboybob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this reviewResponded 4 July 2014

Dear Guest,

First of all we would like to thank you for choosing our IBEROSTAR Diar El Andalous for your holidays in Tunisia and for the time you spent to share your feedback on your stay.

We sincerely regret we were not able to make your stay an enjoyable one and not being informed about it onsite; for any future occasion, please do not hesitate to contact our Hotel Manager, he will be happy to assist you.

We also took good note of your comment related to our pool staff allowing external guests to use our pool sunbeds and although we weren’t informed about this onsite by any of our guests, we will make sure to be attentive on this point.

Please know, your feedback will be shared with the appropriate managers for further review. Thank you again for visiting us and we hope to get a chance to exceed your expectations in the future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

just returned on the 28th,rude staff, no air conditioning in the piano bar or reception as it was too exspensive to run, no bottled water in the mini fridge, food repetitive, waiters didnt have a clue and wernt interested unless you tipped them, apart from ALI who was perfect, the rest were a joke! animation staff couldnt care unless you was a young free teenage girl, had to complain as got fed up with the germans getting served before you even though i was blatently next, the guy on the beach who sells the jet ski's etc who goes by the name of fufu or something should not be allowed near any women, be them single or in a relationship, he is a vile creature who is out to lay anything that moves, he even had the front to ask what i would do if he tried to go with my wife! i replied brake you in half, tie you in a knot and stick you in that bin! he thought i was joking! the hotel does NOT own the beach his family do, he was arrogant about this as he knew the hotel could not stop him from working on there, if you go and arn't happy complain! they hate it but its the only way you will get any thing resolved here! would i go back, nope, its been sold and the staff couldnt care as they might not have jobs come november when it looses its iberostar tag! oh unless its customer survey time when theres more waiters, waiters bosses than guests running around for you asking you to give them top marks!! even seen one waiter take the survey off a table and put it in his pocket! iberostar standard this is not, it would be nice for the hotel to reply to the negatives instead of just the positives

Room Tip: dont waste £150 on a sea view, you may have to lean over the balcony as others did to see it
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this reviewResponded 3 July 2014

Dear John,

We appreciate you reaching out to us on Tripadvisor to notify us of your concerns related to your recent stay at our IBEROSTAR Diar El Andalous hotel and apologize if you experienced any inconsistency in our service. Your input is extremely important to us and we will be forwarding your remarks directly to the management team so they can make the appropriate adjustments in the areas you mentioned.

Moreover we sincerely regret reading the experience you had with an excursion’s rep on the beach; our private area on the beach fronting the hotel is secured by our lifeguard and security guards on duty all day to ensure that our guests are not bothered by local sellers when sunbathing; this person is not part of the IBEROSTAR staff but employed by an external company; we nevertheless passed on your comments to our head of security and will be attentive so as to avoid him from approaching our guests in the future .

As explained in previous reviews, the hotel has never been property of IBEROSTAR but is managed by our company, the previous owner sold the complex but we will still manage the hotel under our brand for the years to come; as from November the hotel will undergo many improvements and refurbishments so as to offer an even better experience to all our future visitors, we lament the misunderstanding.

Our staff, as highlighted in many reviews on different opinion portals from different nationalities, is undoubtedly our main asset thanks to their professionalism and full commitment to ensure that all guests are enjoying their stay among us; we are sorry to hear that you didn’t feel well cared after during your stay and passed on your comments to our different heads of department for information.

Finally, we always encourage our guests to inform us about any kind of complaint as our main goal is their complete satisfaction, for future occasions please do not hesitate to speak with our Hotel Manager present all day at the hotel and at the entrance of the restaurant at dinner to greet our guests, he will be pleased to receive you and will do his utmost to make your stay as enjoyable as possible.

Thank you again for your visit and constructive critics, we hope that you had a pleasant journey back home and despite the issues you have raised following your stay, we hope that IBEROSTAR will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014 via mobile

My family and i visited this hotel and i have to say it was a fantastic experience staff and the animation team were first class for a 4 star hotel we had the best time, reception team were excellent and Ammar the restaurant manager and his team were the best i have ever come across the general manager to the porters and chamber-maids were a credit to this hotel its certainly a place i could visit at least twice a year my family loved it that much including the life guards on the beach could'nt do more for us cant wait to visit there again very soon.

Stayed: June 2014, travelled with family
1  Thank Stuart P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Diar El Andalous

Address: B.P. 40, Port El Kantaoui, Port El Kantaoui 4089, Tunisia
Region: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Port El Kantaoui
#2 Top resorts Hotel in Port El Kantaoui
#2 On the Beach Hotel in Port El Kantaoui
#2 Spa Hotel in Port El Kantaoui
#2 Family Hotel in Port El Kantaoui
#5 Romantic Hotel in Port El Kantaoui
Price Range: £50 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Diar El Andalous 5*
Number of rooms: 383
Official Description (provided by the hotel):
The IBEROSTAR Diar El Andalous hotel offers its guests all the charm of Port El Kantaoui, Tunisia, as well as a fun, comfortable holiday at a 5-star hotel. Located on the seafront in Port El Kantaoui, this hotel has spaces and special services for families with children such as a Miniclub, children's playground, custom pool, workshops, entertainment and games, etc. There's a bit of everything to ensure the little ones never get bored. Besides services for children, the hotel features the Star Prestige service which includes a VIP zone with a chill out terrace and Balinese beds, as well as its exclusive services such as its flexible check-out, Open Bar, or whirlpool bath in your room. The Diar El Andalous hotel is the perfect place to try a range of culinary delights. It features four restaurants that serve local cuisine, international dishes, plus a buffet. There are also six bars to enjoy whatever the time, day or night. You can try out the SPA Sensations at the Diar El Andalous hotel with its selection of body treatments. Meanwhile there's entertainment for guests of all ages, free Wi-Fi, two outdoor pools and one heated pool, meeting rooms, and the marvellous sandy beach that's located next to the hotel. ... more   less 
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Also Known As:
Iberostar Diar El Andalous Hotel Port El Kantaoui
Mercure Hotel Sousse
Accor Diar El Andalous
Diar Andalous
Iberostar Diar El Andalous Tunisia/Port El Kantaoui

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