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“Definatly Recommend!” 4 of 5 bubbles
Review of Iberostar Diar El Andalous

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Iberostar Diar El Andalous
Ranked #2 of 33 Hotels in Port El Kantaoui
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Definatly Recommend!”
4 of 5 bubbles Reviewed 7 August 2014 via mobile

Went here last wednesday come back yesterday.
Fab holiday, fab service, people who worked there were so kind, such helpful staff, fab hotel, fab food, lovely pool, gorgeous weather.
Definatly recommend it for anyone :)
definate go again.

Stayed August 2014, travelled with family
Helpful?
3 Thank Stacey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,579 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (247)
Date | Rating
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MERSEYSIDE ENGLAND
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

Just returned from here, had a wonderful holiday. Yes the hotel is a little tired in parts, but it certainly didn't ruin are overall experience. Our room was modern and spacious and the air con was great. The food was good with plenty of choice, even for the most fussy eaters. You don't need to tip to get good service and we never experienced some of the comments about staff expecting tips. We tipped occasionally and left larger tips on our last day to the staff we had most contact with. They all work so hard and are so helpful and friendly and they all deserved it. Proving the good service was there even before we tipped. The animation team are brilliant and really made our holiday. However don't worry if you don't want to join in as they don't pester you. My son who is 15 and niece who is 17 had a great time with them all. A special mention goes to Mu Mu, Samuel, Jamacia and Emily, they made us feel so welcome and we always had a laugh with them. Also Kim the lifeguard, he had our sun loungers ready for us each morning in the same spot. The mariner near by is lovely and just a 15 minute stroll along the beach and if you don't want to walk a taxi is 5 Dinar which is only about £1.50. If you do fancy a change of scenery in the evening I'd recommend the Le Mediterranee restaurant in the Mariner. Wonderful food, great service and a good price. 3 course meal, such as the best fillet steak, wine and plenty of drink around £20 per head. The only bad thing about the holiday is that we had to come home, so if you have booked this hotel ignore the bad reviews and have a great time.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank SUZIE008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh
Level Contributor
161 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

This hotel is lovely. The rooms are spacious and have everything you need, ours way a reasonable way from the pool and reception but was extremely peaceful. The pools are lovely with lots of loungers and lots of space. The staff are very friendly and helpful.

The restaurant is superb. Whether it be breakfast, lunch or dinner - the choice is vast and everything was delicious.

I particularly like that you can have omelettes for breakfast and there is gorgeous freshly squeezed orange juice. There's an assortment of breads, cakes, meats, cheeses, hot food, cereals, yoghurts and fresh fruit. You are spoilt for choice.

Dinner similarly has so many dishes to choose from it is hard not to go up for seconds. There are pasta dishes made to your specification as well as pizzas, food on the grill as well as plenty of hot dishes including lots of lovely traditional dishes. There is also lots of potatoes, rice, vegetables and accompanying dishes and salads. Not to mention out of this world desserts and fresh fruits and ice creams :-)

There is a reception with a lounge which is really the only place that you can get wi-fi so that gets quite busy in the evenings as does the bar. My only criticism is the bar isn't that good. They do cocktails but they are not very good and the orange they use in vodka and orange is like very strong diluting juice rather than fresh juice. I'm not a big alcoholic drinker but I imagine some people would be quite disappointed in the bar.

The location of the hotel is nice as you can walk into Port el Kantaoui either along the streets or for a somewhat nicer walk, you can walk along the beach.

The Medina at Sousse is a lovely day trip as is Tunis.

Room Tip: Ask for a room away from the pool/reception area as these are quiet.
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  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lou1974Edinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 3 August 2014

Just spent a week here in July and it was out first experience of Tunisia. We had read a lot about the hotel both good and bad but remained open minded. It all started very well and we were greeted at reception with a cocktail while we completed the necessary forms. Soon after that it was off to our nice air conditioned room. Decent rooms with some English TV and excellent beds. This is only holiday I have had where I have not looked forward to coming back to my own bed! Off for a wander around and you soon realise that hotel positions don't get much better. With its own beach and direct access, this is where we spent the week. The beach staff looked after us and everyone else. The one pool although nice tended to be dominated by the entertainment staff and their loud music, not something everybody wants. Fortunately after the forthcoming refurbishment there will be two pools apparently. You don't come here to diet, the food was very good and there was plenty of it. It was reasonably varied and we enjoyed it. What we did come to learn was as our room was just down from reception how busy the hotel is and it kept us awake at times. People heading back to their rooms at all hours and then people leaving first thing, the doors are not exactly soft close. But, a minor grudge, you can sleep on the beach. We did notice that the air con was less efficient as the hotel filled up. We tried the 'al la carte' restaurant one night, not that impressive as it was a fixed no choice menu although they did replace the lamb for some chicken for my daughter.
Being all-inclusive unfortunately when it came to drinks it was local stuff. The wine was foul unfortunately so I was stuck with the beer that was just about passable. But there was plenty of coke, water and many other soft drinks.
There was not much to do in the evenings apart from the entertainment team and their nightly performance.
What really made the holiday was the staff, all seemed to be happy to have work and could not do enough for you. No matter where you went in and around the hotel everyone was pleasant and polite, they are a credit and I hope they are kept on.
To expand on that, as well as the additional pool, the hotel is having a major refurbishment in November involving apparently an additional floor being built and major upgrade which to be honest it needs. You can see it is looking tired and the building of a large 5* hotel just down the beach is a major incentive. The staff are in limbo, as they will be out of work while this goes on. Contract negotiations are going on at the moment, lets hope they are appreciated as they made out holiday. We will seriously consider returning afterwards.

Room Tip: Avoid the main corridors leading from reception.
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 3 August 2014 via mobile

We have nothing negative to say about this hotel. Certainly wouldn't call it run down. When booking we did pay that little bit extra (€60, I think) for a superior room. Which was very big, modern and comfortable. The staff were very friendly and accommodating. The pool area is nice. The animation team do a great job keeping everyone entertained. The poolside bar was great. Plenty of tasty cocktails! The food was what we expected for all inclusive. Plenty of choice. Very attentive staff. Tipping helps! We had decent lunches there everyday but decided to eat most evening meals down at the port for a change of scenery. To be honest, we probably would have eaten better back at the hotel most nights as we found a lot of the restaurants down there very disappointing.
We enjoyed the water sports down at the beach. Paragliding etc. Available at good prices.
All in all, we had a very pleasant stay here and would definitely recommend this hotel for your Tunisian holiday.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank PatrickBatemanAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, 5 August 2014
Dear Patrick,

We are thrilled you enjoyed your stay at our IBEROSTAR Diar El Andalous hotel and are grateful for the time you took out of your day to share your feedback on your overall holiday experience among us.

Moreover we thank you for pointing out the beauty and comfort of our accommodations as well as the quality of our buffets and the genuine friendliness and attentiveness of our staff.

We are also very grateful for your nice comments towards our animation staff, their enthusiasm is contagious and they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows to make our guests' stay a memorable one.

Thank you again for your lovely review and very kind recommendation to the travel community of TripAdvisor. We hope you will return to Port El Kantaoui and provide us with another opportunity to serve you in the future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

I visited this hotel in July with my partner and we couldn't fault it.

We arrived around 2AM and were greeted in reception with a selection of sandwiches and bottled water. We were quickly checked in, handed over a wristband and a porter took us to our room. The staff/locals do like to be tipped, but they work very hard in extreme heat (through ramadan when we visited) and people need to understand they live in a different culture. All the staff were friendly and very kind anyway, so it would be rude not to tip.

The food selection was the best I've ever had on a holiday. Massive selections for breakfast, lunch and dinner. We never went hungry. There was a massive variety every day and the food was always hot and very tasty. Very intrigued as to what the people eat at home who have been moaning? Because they served all sorts throughout the day - pizza, chips. salads, pasta, meats etc.
The only thing I wasn't keen on were the 'cocktails' and mixers. However, the beer and wine were outstanding (and very strong!)

The rooms have air conditioning so were always very cool and the cleaner/maid cleaned the room spotless every day. The rooms also have fridges, which helps store bottled water which is available from the bars and restaurants (handy to keep stocked up!)

I'd say the hotel is more suited for couples, as there isn't a lot for children to do around the hotel or area. There are water sports activities to do on the beach and day trips out (not part of the all inclusive package) but neither really suitable for children.

Very much considering returning again!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jadelikestelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Diar El Andalous, responded to this review, 6 August 2014
Dear Guest,

We are thrilled you enjoyed staying with us at the IBEROSTAR Diar El Andalous hotel and are sincerely grateful for the time you spent to share your satisfaction here on Tripadvisor; it is wonderful to hear we were able to meet your expectations of an enjoyable holiday experience under the sun of Tunisia.

Moreover we are grateful for your highlights on the professionalism and genuine kindness of our staff as well as with you praising comments on our buffets.

We are also grateful for your positive mention on your room, as we want to offer spotless and comfortable accommodations to our guests and ensure an excellent and relaxing rest during their holiday in our hotel.

Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Diar El Andalous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 29 July 2014

I cant understand all the bad reviews on here, we arrived a the hotel at 1.00am in the morning and we were greeted by the porters who took our bags, the man at reception was friendly we filled on our forms, given our wristbands and then shown to our room within 15 minutes we were in the room and unpacking. Rooms was beautfiful (285), really quiet and clean, you cannot fault the maids who made shapes out of my clothes and left flowers on the bed. The pool is clean, Kim and momore the lifeguards were so good with us - we always had a sunbed everyday and they were always friendly and chatty. The food is off a excellent quality with plenty off it - only complaint would be that it is a bit repeatative, but that would be the only complaint from the whole holiday - We managed to eat outside in the evening and had a brilliant waiter called Kazeem who knew where we wanted to sit and what we wanted to drink everynight - he was so nice and polite to us. A pleasure to spend time with in the evenings.
The thing that made this hotel the pleasure it was though was the entaitainment staff. Samuel, Jamacia, Emily and all the others, made everyone feel welcome and we had a blast with them. Can't believe how hard they work, given it was ramadan when we where there i cannot imagine what they were going through but you wouldn't no it, they were absoluteley fantastic and a credit to this hotel.
I cannot image anyone not having a good time at the hotel. Yes it needs a little work and perhaps not the 4 star you expect, but remember you are not at home, you are in tunisia, if you want a good time, good food and great friendly staff then this is place for you. Thank you for a lovely holiday.

Room Tip: 285 second floor - excellent view and very quiet.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Racheld2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Diar El Andalous

Property: Iberostar Diar El Andalous
Address: B.P. 40, Port El Kantaoui | Sousse, Port El Kantaoui 4089, Tunisia
Phone Number:
Region: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Port El Kantaoui
#2 On the Beach Hotel in Port El Kantaoui
#2 Top resorts Hotel in Port El Kantaoui
#2 Family Hotel in Port El Kantaoui
#2 Luxury Hotel in Port El Kantaoui
#5 Romantic Hotel in Port El Kantaoui
Price Range (Based on Average Rates): £
Hotel Class:5 star — Iberostar Diar El Andalous 5*
Number of rooms: 383
Official Description (provided by the hotel):
The top IBEROSTAR Diar El Andalous hotel, located in the town of Sousse, is an all-inclusive Port El Kantaoui hotel, surrounded by gardens and right on the beach. This lovely hotel by the Mediterranean in Tunisia is reopening after thorough renovation of its main facilities for an upgrade to five stars. New VIP area, Star Prestige zone with exclusive services and personalised assistance, new spa with heated pool, fitness studio and three specialty restaurants. Enjoy your stay in this five-star resort offering an entertainment programme for families and the best possible service. Your perfect choice for a nice family holiday in Tunisia. Star Prestige: Learn about all the exclusive services available in this area. Make your booking in the new Star Prestige area and get a wealth of benefits: newly developed rooms on the top floor of the hotel, personalised check-in and welcome cocktail, amazing views of the hotel’s gardens or the sea, personalised service, premium amenities in the room, chill-out terrace with hammocks and Balinese beds, outdoor whirlpool tub, open bar serving drinks and (sweet and savoury) snacks during the day, free Wi-Fi, Prestige VIP lounge with flat-screen TV and late check-out at no extra charge (on request, subject to availability). Hotel with the best Tunisian gastronomy. Some of the nicest things when visiting countries such as Tunisia is tasting its cuisine, learning about its culture and investigating its customs.. At the IBEROSTAR Diar El Andalous you can try the most delicious traditional dishes from Tunisian cuisine. There are Asian and Italian restaurants too. In addition, one of the bars, with a very Tunisian setting, invites its guests to taste the famous teas while enjoying a water pipe, a custom prevalent in Tunisian society. Children have lots of fun. There’s not a moment of boredom for the youngest in the family, since there’s a huge variety of games organized for them by age, which are part of the entertainment program of the hotel’s different children's clubs. Business events in Port El Kantaoui. The IBEROSTAR Diar El Andalous has facilities in which to hold meetings, conferences or incentive trips. It has the latest audiovisual equipment and a team of professionals who ensure the events come off perfectly. Free Wi-Fi. Connect to the Internet with Iberostar for as long as you want. The hotel offers exclusive free Wi-Fi in all its facilities. Full relaxation at the spa. The IBEROSTAR Diar El Andalous is a wonderful, fully renovated hotel where you can get a fine bespoke experience in relaxation. Indoor pool, sauna, Turkish bath, beauty treatment booths and a new, well-appointed fitness studio so that you do not miss a thing during your holiday in Sousse. ... more   less 
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Also Known As:
Iberostar Diar El Andalous Hotel Port El Kantaoui
Mercure Hotel Sousse
Accor Diar El Andalous
Diar Andalous
Iberostar Diar El Andalous Tunisia/Port El Kantaoui

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