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edmundo11
Dundee, United Kingdom

holiday from hell

3.0 of 5 bubblesReviewed 3 Oct 2010
First two days fine,then the trouble started,my partner-we shall call him edmundo, was in his bed for 8 days- with fever, diahorrea and sickness.
Doctor had to give him injections daily, we never thought he was going to get home he was that ill.
Food was terrible, undercooked, tasteless, cold etc.
Flies never went hungry, they seemed to love the food, cats everyplace, dirty drink glasses, our bed linen was fine as we were in a refurbished room.Even our maid showed concern for edmundo.
Not enough sunbeds for travellers, pool attendant takes dinars in exchange for securing sunbeds for punters.
All in all, avoid in all costs, and eat elsewhere.
Date of stay: September 2010
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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All reviews star prestige animation team prestige room pizza main restaurant bar staff sun loungers great holiday every member of staff plenty of choice our waiter sea view a la carte fussy eater evening entertainment something for everyone snack bar
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Reviewed 2 October 2010

We chose this hotel as it was being refurbished, with the bathrooms etc being to uk standards - which it was. Unfortunately that was the only thing to standard in our experience there.

We had a long delay on our flight and on arriving at the hotel around 1 am discovered we had only a bottom sheet and a pillow on our bed. The reception staff couldn't be bothered and clearly indicated this, huffing and puffing and eye rolling at my toing and froing in an attempt to get bed covers. we finally crashed into bed around 3am, after being offered one set of ancient blankets and two lots of dirty sheets, with a comment from the reception service that the second set of sheets were "not so dirty!!!!!".

There was two meal sittings, which was not mentioned at booking and you had no choice of which one you went to. The dining room was chaos, had dirty table linen at every mealtime we ate there, luke warm food and we found ourselves having to keep asking for drinks. It was hardly surprising that from 8am til 2pm, we had given 5 fellow holiday makers immodium for their "upset stomaches"!!!!!! so my tip would be pack the immodium!!!!!
at our first evening meal - complete with dirty table linen, we went up to get dessert, to find our table cleared of everything and someone else seated there!!!!!!
we could not get a sunbed anywhere - beach, pool grass!!!!!! May be best to pack your own!!!!!! over all of the first day, only saw/heard someone from the animation team at 8pm at night!!!! Gave up - disgusted and went to bed at 8.15pm!!!!!

fortunately our thomas cook rep - liz phelan was AMAZING!!!!!!! nothing was a bother and she ensured we were moved to a nerby hotal by lunchtime the next day! - Many thanks to her ! We were than able to go on and have a fab time at the Riviera Hotel.

Hotel management did finally come to ask if there was a problem at around 12 noon on our second day, when we were packing our cases to move - great timing huh!!!!!

my main tip would be book another hotel so you can enjoy your holiday!!!!!!!!!!!!!

Date of stay: September 2010
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank crcartw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2010

Whatever you do, do`nt eat the food at this hotel. This was my fourth holliday to Tunisia having allso hollidayed and eaten food in hotels in Cairo, luxor and Port Siad in Egypt, I have allso cruised down the Nile. So I know what standards of hygiene and food to expect when you are holidaying in North Africa, I have never had any problems with anything I have eaten. If this hotel had been a cruise ship it would have been quarantined and the Health Inspectors sent aboard making newspaper headlines. I have never, ever, known so many people, including my wife and myself, complaining of upset stomaches and diarrhoe`a. Most of the food served up is unrecognisable. Fresh Meat is under cooked and heaters under the food left unlit. You get the same soups served at lunch and dinner, but the ones at dinner were thinner ( watered down?) Mashed potato was as runny as the potato soup being served (could have been the same.) Sausages burnt to a cinder. Scrambled egg had half an inch of liquid swilling on the top. The salad bar consisted of mainly cubed potato and carrot, with peas and a little bit of chicken or fish mixed in. No slices of cold meat whatso ever. If food ran out it was not replaced.

Date of stay: September 2010
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank ThomasCookAgain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 September 2010

Ok just got back from this hotel today!, now you really need to look at the negative comments for this hotel. I have been in the industry for 20 years and I know what I'm taking about!! I'll start with the positives, the hotel is clean, tidy. The staff for the most are very friendly and helpful. If you get a newly refurbished room then your sorted. Flat screen TV, new Bathroom, tile flooring. Lovely.
Now the negative!!!!
I'll start with the Entertainment staff (or lack off)!!!!! I am a trained singer, dancer and the annamaition staff are the worse I've seen. 1st week, the entertainment was worse than terrible. The 2nd week got a little better just because the company directors where down.
The food was basic and mostly cold, unless you went to the pasta chef which he cooked it fresh. Not enough food for the English. Now I'm not saying British food but nice fresh hot food would be good!!
The pool area, nice, but needs some DIY as it needs work. The sun beds and so short!! there is over 400 rooms in the hotel, but only about 150-200 sun beds, which will never work!! If you like getting up early then you might be lucky to get one. (6am as the Germans are very quick off the mark)!!!!
The bar!! The pool bar was very good. The main bar was terrible. It isn't big enough for the size of the hotel, you need to wait longer than a a night club to get a drink!!! Smoking ban hasn't reach there yet and it was terribly smoky with no air con turned on to help!!! A small none smoking room helped a little, but it was very small.
Over all, the hotel has just been bought but obreostar and they need to put there stamp on it. Maybe in over a year it might be better, but not now at all. From my option stay away for over a year at least.

Date of stay: September 2010
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Faze3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2010

dont listen to the negative reviews this place is lovely, its in a good location, right on the beach and in walking distance to the port, the room we had, number 209, was modern and clean and comfortable and the food was lovely, the desserts especially, i cant understand why people complain about the food, there was plenty of choice, they cooked some of it in front of you, it appeared fresh enough to me and what i would expect in a foreign country, if you want burgers and chips and an english fry up stay in england!! both my husand and i enjoyed the food, ate far too much and sampled everything and neither of us were taken ill, but then i always make sure i wash MY hands when I go to the toliet.
we also found all the staff friendly and attentive, and yes they do like their tips, but we didnt mind when they were serving us from 6am till midnight everyday..well earned i say.i think basically if you treat them with the respect they deserve they will be more than willing to help and be friendly. our room was always cleaned extremely well and some days they left flowers on our pillows.
if i had to give one negative point it would be the fight for sunbeds, you have to get up early, and i mean early...6am, to reserve the poolside beds, unfortunately that old cliche about germans hoggin them all is true here.
tunisia itself, well port el kantaoui, was more than i expected, we didnt get harrassed and it was pretty cosmopolitan, but to be honest we pretty much stayed in the hotel so didnt see much but the rep gave us the info for all the excursions and i was surprised at just how much there is to do there..maybe next time.
all round we loved this hotel, couldnt fault it really,go to tunisia and dont expect british food or even fine dining, its an all inclusive decent 4 star hotel. but a word of warning..the airport..monastir....is a nightmare.....queue after queue after queue, and not orderly queues either,a free for all basically without air conditioning!!!

Date of stay: September 2010
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sully0108
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2010

This hotel is really nice but with a hidden agenda,the food being the agenda,its is absolutely disgusting,ferral cats are allowed to roam around your feet while you dine,the flies enjoy a good old snuggle up on the sausages at breakfast time,honestly folks this hotel is in bad need of a close enviromental health inspection,after paying for all inclusive we had to dine down at the marina at extra cost to us to to stop us joining our severely ill friend we met on the first day, we text his wife yesterday 20/9/10 to be told he is now recieving injections for an infection almost definately picked up at this hotel,we complained along with a whole line of people to the Thomas Cook rep regarding the food,needless to say it fell on deaf ears,she was more interested in selling excursions than dealing with potential food poisoning or the quality of food,she actually had the audicity to ask us to give her a good review on the questionaire form on our return flight because she wanted to stay in Tunisia to enable her to marry her Tunisian boyfriend,( Jennifer) being the name and in my view should soon to be an ex employee.Please folks by all means visit this hotel at your peril.

Date of stay: September 2010
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aggie62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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