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Kat B
Amazing Family holiday
5.0 of 5 bubblesReviewed 26 Feb 2024
The staff are extremely helpful and entertaining and always looking after us guests with a smile. They always go the extra mile especially the entertainment guys MoMo, Fifi, waiters in restaurant hischam, musa, Abdul Aziz- he is so friendly and welcoming and our room was cleaned and maintained by Laila and upon arrival a lovely romantic welcome for my husband and I with flowers, cake and fruit. Thank you for a lovely stay. The hotel is amazing.
Date of stay: February 2024
Room Tip: Book your spa treatments early. They get busy.
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviewed 26 February 2024

Excellent hotel all round , room is good , food is good facilities are good overall very nice. I particularly like one of the reps Rico, he was very nice and made my holiday very enjoyable by including me in various activities such as archery, French boules and many more. He also spend 1-2-1 time with me playing ping pong and it made me very happy. He was always smiling and making sure me and my partner were okay. By far one of the greatest guys I have met and he deserves alot of credit for his long hard work. I recommend the hotel✅10/10

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Aiden R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Selection Diar El Andalous, responded to this reviewResponded 28 February 2024

Dear guest,

We would like to express our appreciation on behalf of the whole team for sharing such a positive review of your stay with us. The fact that you enjoyed your holiday is for us the best confirmation that we are working in the right direction. Please come back again soon.

Kind regards,
Quality Manager,
Iberostar Selection Diar El Andalous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2024

1st time we've been to Tunisia and a Iberostar hotel...the weather wasn't favourable but here goes
1. Transport to the hotel... if you are like us and get a taxi just remember they do not use card payment out here and everything is cash...you should ask for the price before entering the taxi... otherwise use the tour operated bus
2. Weather... it can be very windy and if the sun isn't out the expect low to mid teens
3. Hotel - Iberostar Sousse... 5star (for Tunisia) but otherwise the hotel is great... plenty of very nice pools (2) with a heated pool at the Spa/gym.
Right on the beach for long walks along the coast
Food... there is a large variation of foods to cater for all at breakfast,dinner and evening meal.. the staff are very attentive and each person has areas to look after.. we were looked after by Bechir and always smiled 😃
Drinks... as all inclusive drinks available all day but no sparkling wine (unless prestige)
Prestige... exclusive adults only area let down by its size...as once it got warm it filled up quickly
Room... we upgraded to Prestige room and the bed was a super kingsize, mini bar, balcony all pretty standard
Entertainment... wow what a crew.. things to do everyday & every night.. They we're all happy everytime they saw you and would remeber your names once introduced... hats off to the Entertainment Manager and the crew
Really great short break made great by the hotel staff

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank paulkC7242QB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Selection Diar El Andalous, responded to this reviewResponded 27 February 2024

Dear Paul,

Thank you for sharing this wonderful review. We are delighted that your holiday was pleasant, and we appreciate your constructive feedback as we can only improve by listening to our valued guests. We hope to see you again soon.

Best Regards,
Quality Manager,
Iberostar Selection Diar El Andalous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2024 via mobile

I have just arrived back to London after spending a week in this amazing hotel. It’s not the facilities that make the hotel 5* it’s the staff. From the security team, reception, cleaners, waiters & entertainers they are so happy to help you.

I don’t think In all my travels around the world have I met such lovely people who help with any issue you have.

I met a few guests at the hotel who told me they go back every year & now I know why.

The food also was very good.
My only request would be if you could invest in a larger sauna as this is very small.

Thank you for a lovely time & we will be back to visit you again.

Date of stay: February 2024
Trip type: Travelled with family
Thank nabil1621
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Selection Diar El Andalous, responded to this reviewResponded 27 February 2024

Dear Nabil,

Thank you for sharing this helpful review. We are pleased that you enjoyed your holiday and we appreciate your constructive feedback. Please come back again soon.

Best Regards,
Quality Manager,
Iberostar Selection Diar El Andalous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2024 via mobile

Stay was excellent. Rooms are a bit dated but that is the only criticism. Staff are brilliant, especially Nabil. Myself and my wife had a lovely stay and we cannot wait to return. One of the best all inclusive experiences I have ever had. We love Tunisia

Date of stay: January 2024
Trip type: Travelled as a couple
Thank richard o
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Selection Diar El Andalous, responded to this reviewResponded 22 February 2024

Dear guest,

Thank you very much for these kind words after your recent stay at our wonderful Iberostar hotel and the review that you have shared. Please come back and see us again soon.

Regards,
Quality Manager,
Iberostar Selection Diar El Andalous

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Reviewed 19 February 2024

Great experience at the hotel, friendly staff and good food options. Had a couple of tours (quad ride and boat trip) organised by Aladdin. Aladdin was patient with our group and coordinated our taxi rides tk and from the hotel. Good value for money.

Date of stay: February 2024
Trip type: Travelled with friends
Thank donald o
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
online experience Iberostar, Owner at Iberostar Selection Diar El Andalous, responded to this reviewResponded 20 February 2024

Dear guest,

We would like to thank you for choosing us for your holiday and we are very honoured to know that we have lived up to your expectations. We will be delighted to have the pleasure of your company again in the not too distant future.

Regards,
Quality Manager
Iberostar Selection Diar El Andalous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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