OMG! I have wasted one week of my life that I will not get back. I have never experienced anything like this hotel and the attitude of the staff. My first impression was what a great looking hotel, once inside it was different all together. Our room was on the fourth floor, for two days the lifts weren't working, and when it was working the interior light wasn't. Walking down the ground floor corridor I could hear water rushing, I opened the door to a cupboard that revealed raw sewerage seeping from pipes, and pooling and the bottom, in the next cupboard (again unlocked) bare electric cables. Kids love playing hide and seek and I hope that no child finds their way into either of these open door cupboards. The air conditioning didn't work and when I reported it was told no one else in our block had a problem so thought I was being awkward, waiting staff were ignorant and refused to bring drinks that you order. The food hall was like a cattle market, cutlery and crockery were often dirty and people pushing in. The pool bars were often left unmanned or you had to queue for 15 mins, my daughter was given a straw that the barman had taken from someone else's drink, the plastic cups were filthy and often had a chemical after taste. The bar in the hotel was manned by 2/3 staff with 1 beer tap to serve at least 300 guests, it was a complete nightmare, the entertainment was the same every night and we were often in bed by 9.30. 1 of the animation team was attacked by 7 waiters in front of hotel guests, the atmosphere between the animation team and the rest of the staff was terrible. On our last day I found at least 5 turds in the pool and when the pool guy came with his fishing net, cleared the poo but walked around the poolside with it dripping from,his net, the pool had green algae around the edge and the tiling was filthy. Every person that I spoke to on holiday hated the place, the only positive thing I can say about this is thank god we only booked one week.
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- Also Known As:
- Soviva Hotel Port El Kantaoui
- Soviva Resort Tunisia/Port El Kantaoui