We stayed here June/July 2014 and its difficult to find faults with the hotel. The rooms are excellent, a good size and have everything you need. We were given a double bed - but it was more like a quadruple! Our maid, Sonia, made sure our room was spotless every day and she left little gestures like swans on the bed etc which was a nice touch. The only downsides to our room were a minor ant problem on the balcony and the fact that it faced the front of the hotel. There was a somewhat lively hotel across the road from this one, where thumping music was played every day from noon until past midnight - some nights we couldn't sleep until it went off! Nothing the hotel can do about it but if I were to visit again I would definitely request a pool/sea view (other side of the hotel). The food was amazing at every sitting, and we enjoyed the Asian and Mediterranean restaurants. Service in the bar was spot on - particularly Nourredine. What a fantastic waiter, nothing was too much trouble. We found that most of the higher up staff were quite aloof and didn't seem as happy to help you, particularly the restaurant manager, he was quite rude on a number of occasions. I also noticed that some people seemed to get special treatment at breakfast and dinner - either regular visitors or big tippers! I found we received excellent treatment from the staff who mattered and made a difference (maid, bar staff etc) without having to tip all the time. We only tipped as a thank you, not as a bribe for preferential treatment. A special mention has to go to the animation team - they were absolutely brilliant morning, noon and night. No easy job considering Ramadan had started not long after we arrived. They were very friendly and entertaining, and always had a smile. We didn't have any issues with sunbeds as we were up early for breakfast every morning. We reserved our own between 6 and 7am and always managed to find one. It was very frustrating that the pool guy reserved them for people who didn't appear until lunchtime. Yes it says you're not allowed to reserve sunbeds but I don't mind so much if you get out of bed and do it yourself! The beach was lovely although we only spent a couple of days on there, we just preferred to be by the pool. Night time entertainment was fairly quiet. Most nights there was live music out on the terrace which was nice, or shows in the animation room. It was nice to sit out on an evening and enjoy a few drinks despite the bugs - crickets not cockroaches as someone else has said! I am very squeamish when it comes to bugs but I got used to them! All in all we had a fantastic holiday! Some of the other reviews are quite extreme, it really is a fantastic hotel.
- Official Description (provided by the hotel):
- * Partially renovated in winter 2007/8 * 3 km from Port El Kantaoui * Located on the beach * Complimentary sun loungers and parasols on the beach * 5-story building * 14 km from the center of Sousse * 200 m from various shops * 23 km from Monastir airport * 200 m from a bus stop * Credit cards accepted: MasterCard, Visa, Amex ... more less
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- Also Known As:
- Imperial Marhaba
- STEIGENBERGER Kantaoui Bay Tunisia/Port El Kantaoui