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Reviewed 25 July 2014

We stayed here as a family from 6th to 16th July 2014. On first impressions we were struck by the cleanliness of the hotel and the more we got to know it the more this was apparent. The staff are amazing and really cannot do enough for you, I can honestly say I have never come across that level of helpfulness before. The animation team are great, not in your face but always there to provide fun and games for those who want it. Thomson bring a lot to this hotel so consequently there are a number of English visitors which helps with children as they quickly find friends. The staff are all multi lingual and speak English very well. Craig the Thomson rep is amazing, like the staff at the hotel, probably the best rep we have ever had in terms of the way he remembers every one of his guests (and he has a lot) and their particular needs. This was extremely helpful to us when wanting to go off site, he knows the right shops, recommends those that are fixed price not bartering if that is what you want and local restaurants. Not of course that you need to eat outside of the hotel as the food is very good and varied, something for everyone. We stayed at the hotel mainly but wandered down to the local shops most evenings and visited the marina, which is easily within walking distance or a very short taxi ride. We also went to one of the two local water parks which my teenage boys loved, we went to the one where you get all inclusive drinks all day and lunch included, Craig helps with this. We honestly felt sad to leave mainly because of the staff and in just ten days how quick they get to know you, they'd even have your drinks waiting for you as they remembered everybody's preferences. If I had one criticism and it is small, the pool is probably not big enough for the size of hotel and we thought that they had the room next to the beach café to put in another pool possibly with a couple of waterslides for children and teenagers, this would make the complex perfect. With regards to the other reviews regarding tips and sunbeds, this is not something we experienced at all, not once were the sunbeds all taken. Yes like any hotel if you want the best slots, with some shade or your favourite places you are best to get up early and reserve, I was down by the pool at 7am each day and got the same beds everyday but by the time my sons were up at 10am (sometimes later) there were still plenty of beds available and this continued all day. The pool attendant is, like the other staff, very helpful remembers you each day and brings you the cushions for your beds and never expects a tip, although we did indeed give him one on our final day as I believe he deserved it. All in all a lovely hotel which I would thoroughly recommend for couples and families with older children, possibly not quite enough for younger children.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
5  Thank Sunburyholidaymaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

Got back yesterday, 23rd July, still buzzing from the most wonderful weeks holiday we have ever had. Firstly the transfer was comfortable, speedy and well driven. The check in was quick, pleasant and everything correct. The room, spacious, clean, well presented and cool. Main restaurant, extremely clean, well laid out, flowers on tables, polite and cheerful staff, from Managers, to waiters, to Chefs. The food was out of this world, the variety was tremendous, salads, pasta, chinese, duck, rabbit, chicken, turkey, roast beef, roast lamb, fish, prawn, calimara and octopus. The deserts were amazing, the fresh fruit was a wide varity of stoned , soft or crunchy fruit. The hand made deserts were difficult to refuse, so delicious. If you can't find anything you like then you must have an eating disorder in my opinion! The beach cafe, wonderful place to sit and enjoy you lunch, again loads of varity, T he Themed restaurants are excellent and offer something for everyone, the decor is good quality and comfortable.
The staff in this hotel are so happy, full of smiles, always ready to help, polite, and extremely hard working. Nothing is ever too much trouble, they try to remember you personally, and the hellos sre genuinely mean pleased to see you.
The animation team are the best ever. Great fun, in and out of the pool. The shows are well thought out and excellently performed. The terrace live music is quite good for the variety, dancing under the moonlight and getting to know people. Special thanks to Chris, animation team, for all the wonderful dances on the terrace.
Also want to thank Mesjad, breakfast waitress in the main restaurant, your beautiful smile set the mood for the rest of our day. Thank you all for our wonderful holiday will be back.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
9  Thank LINART62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

went back to the imperial marhaba again, just love this hotel and the staff, love them so much we have booked up for new year for 2 weeks.....been here loads of times and have a great time every time we stay

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank maryc472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

Stayed here for a 10 night holiday and what a fantastic choice,had a brill holiday all the staff are excellent and friendly great hotel cleaned to a very high standard lovely food great chill out what more can I add only thanks to all the management and staff for making our stay fantastic... Go on give it a try you won't be disappointed

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
5  Thank geza24YorkshireUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

My boyfriend and I went for a much needed relax by the beach and stayed for a week in room 191 (one of the best in the hotel!) Such stunning beach front views and a large room! Such a great holiday and would recommend to all looking for a break.

PROS
* The all inclusive food was delicious and I'm sure we both put on at least a stone being here.
* The 3 themed restaurants (you get to visit each one once) were great too for a more formal meal.
* The all inclusive drinks (including alc) was obviously a massive perk for us being a young couple.
* The Thomson rep Craig can't come more highly recommended. Nicest guy perhaps on the planet, and super helpful and fun to hang out with.
* The Thomson trips - cheap and fun.
* The beach - clean, lots of sunbeds, and lots of watersports/beach volleyball
* Wifi - never had a problem with this in our room/lobby but couldn't use it near the beach/pool.
* Service was great - was given a temp room after check out for a late shower before our flight
* Pool sunbeds - I read some of the reviews on this page before going where people said you had to get up early to get a sunbed/tip to get one, we never did either and always got a sunbed so it's absolutely fine!

CONS
* Thomson trip - Animal Nature Park - we were there for an 1hr30 and it was too much. If you are used to British Zoo standards and love animals it's not the best place. Saw bottle tops in the enclosures and the enclosures themselves seem like more suggestions at times! Actually saw one being held up by a piece of rope attached to a tree.
* Evening entertainment wasn't really that entertaining for two 20 year olds so we tended to avoid

Overall great holiday and great hotel :):)

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Beckybackpacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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