We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent for a relaxing break”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Royal Kenz Hotel Thalasso & Spa
Ranked #4 of 33 Hotels in Port El Kantaoui
Certificate of Excellence
St Leonards-on-Sea, United Kingdom
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellent for a relaxing break”
Reviewed 25 June 2014

I have just spent a week at this hotel with my daughter. The room offered everything we needed, including a kettle and fridge - even bottled water was provided at all times. There's a safe, as you would expect, and there's a basic hair dryer in the bathroom.
The hotel and grounds, including the pool areas are attractive, clean and well maintained. Pool towels are provided but only exchanged once a week, so you would need to pack your own towels as well.
The service is fantastic - I had a problem with the air condition one day and the technicians arrived within 3 minutes to fix it.
There is a team of enthusiastic and friendly entertainers who do their best to put on a varied programme of music, shows and exercise.
There is an impressive and tempting choice of delicious food all day long. We weren't so keen on the paninis from the pool bar but could not fault, or resist, the food available at the main restaurant or the snack bar. Everyone was friendly and helpful and we had the most enjoyable stay.
There is a "hassle free", fixed price hotel shop, which is fairly well stocked with souvenirs and bits you may have forgotten, such as toothpaste. There are shops outside the hotel, only a short walk away, which are more "authentic", although still aimed a tourists.

Drinks are included and while the glasses are small, which some reviewers have mentioned, it doesn't hurt to go back and get a refill and again, there is an excellent choice of alcoholic and non alcoholic drinks. Empty glasses and cups are collected very regularly throughout the day.

There's a Spa at the hotel with an impressive range of reasonably priced treatments.

Many of the hotel's guests are British but there was a reasonable mix of nationalities. A lot of the guests were couples, either in their early 20s or middle aged and older, with relatively few families and very few children but this may be because we went before the start of the summer holidays.

It is possible to exchange currency at the hotel, who offer the same rate as anywhere else and there is no minimum amount to exchange. They are happy for you to change your money little and often, which will help with budgeting as you are not allowed to take any dinars out of the country.

If I wanted to be picky and find something I didn't like so much - it would be nice if there was a rule preventing people from putting out their towels to reserve the sunloungers... at 5am! In fact, I noticed a couple of people who put their towels out the night before. There are so many sun loungers, it hardly seems necessary.

One last tip - I would always recommend travel insurance, of course, but don't suffer when you have mild medical problems as it's easy and inexpensive to get help. I developed bad conjunctivitis and needed help. There is a pharmacy around 300 metres from the hotel where I was sold antiseptic drops and an antibiotic gel across the counter at a cost of 5 dinar (£2).

All in all a lovely holiday and we would definitely go back.

Room Tip: Our room was at the back, facing the indoor pool and spa facilities. It meant there wasn't a gre...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank 1066WM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,462 reviews from our community

Traveller rating
    742
    488
    148
    57
    27
See reviews for
308
700
83
8
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (372)
Date | Rating
  • Arabic first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 June 2014 via mobile

Went with 3 lads, resort was excellent and the spa outstanding however staff seemed quite rude and abrupt when approached. When ordering alcohol, the attitude towards us turned crude and intrusive. However the selection of food was vast and fresh. There was a full day where there was no water but the indoor pool made up for this. A nice place for couples and families, maybe not for a group of lads.

Stayed June 2014, travelled with friends
Helpful?
1 Thank K88LSE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 June 2014

We stayed in this hotel for a week. It was clean and the service provided was great.
In the restaurant we did tip , a dinar at least. we were always assisted with happy faces and friendly attitudes.

The hotel ground is huge. they have a tennis court and 2 swimming pools as well as pool bars. There are plenty of pool beds, however, people seem to reserve them with their towel early in the morning.

The food was great and catered for different people. The deserts were amazing - what a treat.

the private beach was clean and the sand soft. the beach bar toilets were clean and the service to was great. the view from the beach bar is very relaxing and pretty.
There are a lot of activities on the beach .
I would advise you to be aware of the people selling on the beach - they are more expensive than in the shop. But this is how they support themselves so we bought the sugary nuts of one of them.

The hotel is prob cutting costs but the juice is not that great. they do not serve pure juice...i.e. no orange juice for breakfast. they serve a syrup based juice. this makes the cocktails taste weird. Plus the barmen do not know how to make cocktails, i asked for the same cocktail in the day and got two different cocktails.

I would go back to the resort as i had a good time.

The SPA was also really good- i would recommend this at the beginning of your stay to get rid of your dead skin cells, this will make your tan last longer .

Tunisia is okay, we had a walk outside the hotel but it smelt of sewage, we got hassled by shop keepers and there was horse poo everywhere

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank steph k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 June 2014

Returned 2 weeks ago from a 7 night stay at the Royal kenz with my boyfriend. Really lovely hotel, rooms are spacious and cleaned daily. The food and drink choice is good- always a large selection of food and different cocktails at night. Would definately recommend doing the watersports- parasailing was very cheap and amazing! Overall a lovely holiday!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire
Level 4 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 23 June 2014

Initially we asked for a top floor room - on arriving we were allocated a 3rd floor room - we spoke to the reception and they explained that there were no top floor rooms available when we booked but if we were happy to use our room until the evening there would be one available then. We were so pleased with the change - it made such a difference to noise and sleep. Loved the food and the layout - there was never any shortage of sunbeds by the pool or the beach. The rooms are clean and nicely furnished - we didn't have a superior room but we did go in one that our friends had and the only difference was that they had a settee and bathrobes. All rooms have a fridge which is stocked dailiy with free water - there is also tea and coffee making facilities - you have to obtain a fresh bottle of milk from the bar on arrival - which is great - not many all inclusive offer this - My one criticism would be that when the hotel is full the one free bar is manic and you have to queue for ages for a drink. The same with the toilets - there is only 1 set for the entire hotel - 6 loos in the ladies - which meant a lot of queuing. Cannot fault the staff from the cleaners to the entertainment - lovely, lovely people!

Room Tip: Pay extra for a pool view - which is also the sea view and ask for a top floor room as they are much...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DerbyshireBliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 June 2014

The hotel it self was very nice lovely gardens and pool areas and lovely pools Very clean in all areas but could do with more toilets in pool area Food you could always find something to eat and some nights were better than others but on the whole good The let down of this hotel is the bars besides a lack of variety of drinks [i know you dont get branded drinks with all inclusive] but some of the drinks were undrinkable I love a brandy and coffee its a holiday treat but no way could I drink their brandy The beer was in really small glasses If you dont drink and only want a cuppa you had to go in same queue The waiters were all around but only collecting glasses Real shame about queueing because everything else was lovely the only way to sum it up my husband counted up one night he spent nearly an hour in queues

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SUESYQUE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 June 2014

I wasn't sure what to expect when going to Tunisia for the first time, our flight was delayed by 2.5 hours, with no explanation, (if you have the option to fly with any airline other than nouvelair- take it, horrendous airline and worst flight I have been on), so when we arrived at the hotel it was after midnight, first impressions were good though, room was nice, basic but lots of space. (NOTE- when you arrive in the airport, do not let the porters take your luggage, one tried to take £20 from us as we didn't have change, he basically grabbed my suitcase out of my hand and started walking... Give them 50p if you haven't changed money over yet)

Beds were very uncomfortable, woke up with a sore back every morning, the family in the room above had a young child who ran about basically from 5am until 11pm, we complained to reception 3 times about this, nothing was done on any occasion, so overall quality of sleep was very poor.

Rooms were very clean, maids did a great job.

The food at the hotel was good, I'm very fussy and don't like eating meat when abroad, but I always found something to eat and was never hungry. Breakfast was probably better than lunch and dinner which seemed to get a bit repetitive, however considering the size of the buffet and amount of people they were catering for, this hotel does very well. The waiters were on the whole quite good, although one didn't approach our table once during breakfast or dinner and as a result we had to leave the restaurant to get drinks.

The areas around both pools are nice, very clean, always managed to find sun loungers. The entertainment team were very good, music was played from 10am onwards, and there was games of water polo, bowls, darts, and water aerobics and zumba, so plenty to do over the course of the day. The only issue with lazing around the pool is the guy from the spa! Its meant to be a hassle free resort, however we seemed to get more hassle from him than the locals on the day we ventured out of the hotel.

There is free wifi in the reception area, and there are plenty of seats and different areas to relax in with a drink. In the evenings the wifi is a lot slower due to so many people connecting to it so we checked any emails we needed to in the morning or afternoon. We spent a few of our evenings in the 'American Bar', (I'm not quite sure what is American about it?), you have to pay for drinks here but its not too expensive. The only problem with this bar is that you can smoke inside it, as a non-smoker it can get quite stuffy.

Overall I did enjoy my time inside the resort, but after another delayed flight home, again with no explanation, alongside the hassle you get from locals if you dare to leave the resort (we had one child, aged about 4, put his hand on my partners pocket and ask for 2 dinars and then ask for one, he followed us along the pavement trying to stop us passing), I wouldn't visit Tunisia again. Apparently this hotel used to be adults only, so its a shame this isn't still the case. Had the hotel done something about the child upstairs constantly running about I maybe wouldn't have felt the need to come home and look at other holidays to properly relax...

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ej1710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Port El Kantaoui
0.8 mi away
Seabel Alhambra Beach Golf & Spa
Seabel Alhambra Beach Golf & Spa
#3 of 33 in Port El Kantaoui
1,485 reviews
1.2 mi away
Marhaba Palace Hotel
Marhaba Palace Hotel
#7 of 33 in Port El Kantaoui
2,022 reviews
4.8 mi away
JAZ Tour Khalef Thalasso & Spa
Show Prices
Show Prices
Show Prices
5.0 mi away
Marhaba Beach Hotel
Marhaba Beach Hotel
#3 of 35 in Sousse
2,123 reviews
4.1 mi away
Marhaba Royal Salem
Marhaba Royal Salem
#5 of 35 in Sousse
1,613 reviews
0.8 mi away
Iberostar Diar El Andalous
Iberostar Diar El Andalous
#2 of 33 in Port El Kantaoui
1,674 reviews
Show Prices
Show Prices
Show Prices

Been to Royal Kenz Hotel Thalasso & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal Kenz Hotel Thalasso & Spa

Property: Royal Kenz Hotel Thalasso & Spa
Address: Jinene El Kantaoui, Port El Kantaoui 4089, Tunisia
Region: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Port El Kantaoui
#4 Luxury Hotel in Port El Kantaoui
#4 Spa Hotel in Port El Kantaoui
#4 On the Beach Hotel in Port El Kantaoui
#4 Romantic Hotel in Port El Kantaoui
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Royal Kenz Hotel Thalasso & Spa 4*
Number of rooms: 468
Official Description (provided by the hotel):
This hotel had an upgrade in 2014, so it's sporting a stylish new look. less than a ten-minute walk from a long ribbon of sand. Plus, a cab into Port EI Kantaoui takes less than five minutes. And if you want to explore a bit further out, the city of Sousse and its ancient medina are only a 15-minute drive. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, 5viajes2012 S.L., HotelQuickly and Evoline ltd so you can book your Royal Kenz Hotel Thalasso & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Royal Kenz
Royal Kenz Hotel Tunisia
Royal Kenz Port El Kantaoui
Royal Kenz Tunisia
Royal Kenz Hotel Thalasso & Spa Tunisia/Port El Kantaoui

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing