My husband and I have just returned yesterday from our first trip to Turkey. We chose the Grand Kaptan after reading other reviews.
The hotel, service, food, staff were all first class but the location leaves a bit to be desired (worth it once you arrive though). It is a full two hour transfer from Antalya to Alanya, sometimes there is a toilet stop but not in our case but beware if you do stop it is one euro to use the loo and they charge twice if you want to take a child in.
On arrival we were met by the rep from First Choice who was fantastic the whole of our stay. He was available at some point each day except Thursday and couldn’t have been more helpful. He is Turkish and Alanya is his hometown so he knew his stuff and his English is superb. The reception staff was also very helpful and they nearly all spoke good English.
On paying for our Safe Key the first day we were asked if we would like to upgrade to All Inclusive as we had gone half board. (Safe Key is included in All Inclusive) We decided to do this as during the course of the morning we had discovered that if you are half board you do not pay for anything as you go along it is all done on a hotel card system with a bill at the end and nothing is priced!! So goodness knows what your bill would be on check out. We upgraded for £15 per head per day and it was well worth it.
The all inclusive is now called Ultra All Inclusive this means now you get one bar - the Lobby Bar is 24hours inclusive and everything is included except water sports, freshly squeezed juices, wrapped ice creams and massages. There are various places to eat, there is a restaurant on the beach, a main one in the hotel for breakfast, lunch and dinner, two A la Carte ones- one Italian and one Fish and also there is a tented area towards the end of the pool where you can get pancakes and juice. There are bars in the lobby, a pool bar, a bar with a lounge and balcony by the pool and a roof bar where they have their entertainment.
Entertainment was appalling (really bad) - four guys just generally amusing themselves but we were told on leaving that this is being dealt with, as it was a big let down to a fabulous hotel. However I must say during our two week stay they did bring in a couple of very good acts.
The position of the hotel is not too good at all, main roads all round. The beach is across a busy road but there is a private underpass to the private beach and under here is the Turkish bath and massage parlour for the hotel. Plenty of sunbeds on the beach and by both swimming pools and availability all day long so no need to rush out in the morning, although we were sat out there by 9.00 am everyday as it was gorgeous, temperatures reached 48c so be warned if you tend to burn.
There is a private free bus service from the hotel into Alanya and this runs regularly throughout the day and evening, which is brilliant.
The food and service in the restaurant is absolutely ace, more choices than you can imagine and our waiters where we sat were the best!! They were called Ahmet and Ahmet and they could not do enough for us.
Could say loads more but don’t know how to stop, best relaxing holiday ever, go All Inclusive and stay on site for your best wind down ever. We would love to go back again and hopefully we will.
- Official Description (provided by the hotel):
- Only a few steps from the beautiful Mediterranean Sea, Hotel Grand Kaptan offers rooms with free internet and a balcony. Facilities include an outdoor pool with 3 water slides. The air-conditioned rooms at Grand Kaptan are decorated with wooden furniture, floor-to-ceiling windows, and carpeted floors. All rooms have satellite TV, a minibar, and tea and coffee making facilities. Grand Kaptan Hotel's buffet restaurant offers a wide range of authentic Turkish dishes and international cuisine. The hotel also offers 2 à la carte restaurants, serving fresh seafood and Italian cuisine. Hotel Grand Kaptan's entertainment team organises many activities during the day, including water games and aerobics. In the evening, guests can enjoy live shows and bingo. The spa centre of Grand Kaptan offers a fitness centre, a sauna, and a traditional Turkish bath. Guests can also relax on a sun lounger at the private beach area. The hotel offers a free shuttle service to Alanya's city centre 6 times a day. Alanya Castle is 8 km from Hotel Grand Kaptan. ... more less
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- Also Known As:
- Grand Kaptan Alanya
- Hotel Grand Kaptan