Ok so this will be a long one as I like to tell you about everything. Good and bad!
LOCATION (4 out of 10) = Quite far out. A good hours walk to Alanya centre. 15 mins in a car. The hotel is actually situated in Tosmur which is IN Alanya but not in Alanya centre like i was sold. Taxi costs 25-30tl to the town centre where all the shops/bars/ markets and entertainment is / are. Or you can get the bus costing 2tl.
If you want to book any days out or excursions then I would advise you use ALBERT. He is situated in front of the tunnel to the hotel beach. He doesn't rip you off and is really friendly. We went on the pirate ship (all day), aqua park (all day) and quad biking (morning) with him all less than £60 each!!
Don't be fooled by the rep who charges double what Albert charges yet uses the same boats and stuff!!!
RECEPTION / LOBBY (6 out of 10) = Friendly staff and problems sorted immediately. Plenty of seating. It's just a shame the reception staff can't speak English! If you have any problems see the guest relations manager.... He's a real asset to the hotel!
WIFI (7 out of 10) = Slow. The wifi is quite slow but at least you can still use it. Mainly in the lobby. We managed to get wifi in our room but only in the bathroom haha!
ROOMS (10 out of 10) = Lovely. Comfortable, nice sized and very modern with hair dryer, tv, air con, balcony with table & chairs etc! Lots of lighting. New beds with memory foam mattresses. Not too noisy either because the rooms are carpeted so there's no scraping or chairs and flip flopping of shoes in rooms above like usual. Maids come in every day and tidy up for you and change your towels.
*TIP* ask for a 10th floor room! It's too high up for the noise of the disco, lobby or hustle and bustle. And the views are out of this world! We stayed in room 1001. Great sea view!
CLEANLINESS (10 out of 10) = Spotless. I can not fault the cleanliness of this hotel. Rooms, lobby, toilets, pool area, restaurant.... All sparkling clean.
POOLS (9 out of 10) = Great! We went in May and the pool was freezing cold but your body gets used to it. Plenty of sunbeds and if you can't find one there's a pool man who will find you some! The pool area gets the sun all day long and the animation team play music during the day! Could do with a bit of fun music, chart stuff like. They do entertainment during the day like aqua gym and water polo but nobody seemed to get involved as it was early season. Water slides come on after lunch which are good fun for about 10 minutes haha but great for kids. Pool bar serves all alcoholic and non alcoholic drinks and serves salad and breads at lunch time. Also an ice cream cart for 2 hours a day! (Be prepared for a 25 minute queue for Ice cream!)
ANIMATION/ENTERTAINMENT (8 out of 10) = they try. Considering this is a 5* hotel you would expect them to fork out and pay for decent evening entertainment like turkish shows and singers, magic shows and acts etc.... But nope... Kids disco until about 9.40pm and then usually an adult disco until midnight consisting of cheesy music and everyone just sat about, not speaking & falling asleep. They did bingo one night and wanted 20tl (£6) for ONE ticket. Not a strip.... A ticket!!! Pshhhhh! Yeah right pull the other one! Haha
We never got asked once if we wanted to join in with any of the day time activities..... It was mainly the groups of stunning girls who were flaunting themselves round the pool who got all the attention!
THE SPA = I didn't use the spa just because I was disgusted with the prices! They offered us a massage for £40 and then the next day forgot what price they had told us and offered us the same package for £25!!! It's all about money money money!
The indoor pool and the turkish bath are in the spa sooooo just go in and use them if you want and don't be pressured in to buying anything! Don't forget to get your free 15 min massage! (We forgot!!)
HOTEL SHOPS = the clothes and gift shop are quite reasonably priced. Only a few lira different to the main shops in alanya however the little supermarket shop is a proper rip off!!!! Don't use it. Nip out to the shops on the front!
BEACH / BEACH BAR (8 out of 10) = Not as luxurious as the brochure says!!!! The beach is about 5 minute walk from the hotel, if that. There is a bridge near the pool that leads over the main road and then a lift down to the street. You then walk up a side street towards a tunnel (where you'll find Albert and his team) and under the tunnel you turn left and you'll see the beach Bar. The sea is lovely but the sand / shingle really hurts your feet. The beach is full of little stones which really start to hurt especially where the tide comes in. Also the majority of the sunbeds are almost vertical because there is a slope / drop on the beach to get to the sea. Not very comfortable. The bar only serves beer and soft drinks and serves food during the afternoon (burgers, flat breads, salad, hotdogs, chips, pasta). I would advise going here for your lunch as the food in the restaurant is appalling!!!!
RESTAURANT / FOOD (2 out of 10) = Disgusting. Repetitive. Not 5*.
My only flaw really with the hotel is the restaurant. Don't get me wrong it's very clean and always plenty of tables but the food is just a mess.
Every day of our 10 day holiday we had the SAME menu and I am not exaggerating. If you are a fussy eater I would seriously recommend taking extra money with you to eat out. There's plenty of salads and fruits and breads but the main meals..... Just not 5*. Every day was grilled chicken, chips, some kind of fish, sautéed vegetables, steamed vegetables, vegetable gratin, vegetable vegetable vegetable and then maybe a stew made with veal or turkey with rice. All looked like dog sick and was pretty much tasteless. The meals above are served in the afternoon and evening. Same old same old. Lots of great looking deserts all shapes and sizes and colours..... But all taste the same! We was both really disappointed. This is an international hotel which means the food is not going to be all English but they should at least try and cater for each nationality. The only things the English got was chips!!! Maybe rice! Oh and boring salad!! One night we turned up at 8.15pm (doesn't close till 9pm) and there was no food left! I asked the chefs where was the food and he said "Finnished!!" Managed some bread and butter with cheese and some cucumber which was actually for garnishing/display!
I've stayed in a 3* slum in Ibiza with better food than this!!
INTERNATIONALS = RUDE! I found the none English people to be so rude. Pushing in front of you in queues. Won't move for you to pass. Rushing to get to the restaurant meals before anyone else piling their plates high. Use the lifts to go up one floor. Reserving sunbeds with towels at 9am then going back to bed till gone lunch time...... Very annoying. Mainly Russians. Different ways of living I guess!
Would I go back to the hotel??? Yes! I would!
My only real complaints are the food and the location!
- Official Description (provided by the hotel):
- Diamond Hill Resort established in the Tosmur District of Alanya will assure you a fascinating holiday . Diamond Hill Resort is 125 km from Antalya Airport and 35 km from Gazipasa Airport . By car our hotel is only 10 minutes from the harbour area and city centre of Alanya , which is well-known for its colorful nightlife and shopping facilities . For all those who prefer the tranquility and the nature , the transportation to the Dim Creek Region and its surroundings takes just 15 minutes . Our private beach is easily accessible via an underpass . Restful Leisure , Entertainment and Romance Located in Alanya which is one of the most attractive blue coves of Mediterranean shores , Diamond Hill Resort will provide you an unforgettable holiday . ... more less
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