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“Mixed Experience with this 4star all inclusive concept”

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Xperia Grand Bali Hotel
Ranked #66 of 372 Hotels in Alanya
Certificate of Excellence
Oslo, Norway
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Mixed Experience with this 4star all inclusive concept”
Reviewed 6 August 2013

Some mixed experience with the hotel. Booked trough www.booking.com, but when we arrived the lady in reception did not find the booking. We had to pay more for the room than promised. She also forgot to give us the wristbands for the all inclusive, causing a bit of confusion in the restaurant. Later on, a man in the reception was threating us like unwelcomed visitors when we was stopped and ask for names, rooms and so on after a walk outside. Its okay to have an eye on security, but dont threat your paying guest like criminals!

The all inclusive is okay, but nothing more. First time indeed, so cant compare to others. Nice breakfast and nice lunch, but a little bit boring at the dinner.

Location is great with a 5 minutes walk to the beach and a 10 minutes walk to the partystreet. Pool area at the hotel is very tiny and we did not see anyone at the poolbar at the time. Dont go here if you plan to stay at the pool all day..

Well, to summit: Some negative experience with the reception. They really need some proper training how to threat guest with proper service. However the staff in the restaurant & bar make the scale go up together with exellent cleaning and nice room.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wold87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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113 reviews from our community

Traveller rating
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    37
    25
    4
    3
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Serbian first
  • Swedish first
  • Turkish first
  • Any
English first
Belgrade, Serbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2013

We stayed in Grand Bali 7 days. Room was good and clean,restaurant staff was ok,but reception staff was unprofesional,unkindly,disinterested,they have bed communication between each other. Turkish bath in hotel had bed smell. Elevator was dirty all 7 days,during ous stay. Of the 4 star hotel,we expected little more,especially reception staff.

Room Tip: Rooms on front side.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mirkadzik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beirut
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 31 July 2013

We stayed in grand Bali on our way to bodrum on motorcycles, the hotel is average at best , air conditioning left a lot to be desired , the good thing about Grand Bali is it's staff who went out of their way to make us comfortable, and help whenever they could . Good location

Stayed July 2013, travelled with friends
Helpful?
1 Thank Ghazi-Baker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2013

We stayed here and found it really difficult to sleep, it was hot in the rooms and the air conditioning didn't seem to be any good at all. Not only was it hot with the AC on the street next door was lively at nights and the windows were not sound proof and so it was many nights without much sleep. The cleaners would also make a lot of noise during the day if you wanted a nap they would often wake you up.


On a plus note, the food was pretty good and the staff came accross helpful to us when we needed something. The beach is not too far away and about a 5 minute walk.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mazzarexxa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 May 2013

We were at Grand Bali hotel in April 2013. Our room was on the 4th floor with large balcony facing the street and the castle. Service and food were very good and the room was clean. The hotel has been renovated lately.The street in front of hotel was quite noisy at nights and windows are not sound proof, so we didn´t sleep very good.
Location of Grand Bali is perfect if you want to go to the beach or shopping.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Marjatta50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bodo, Norway
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 October 2012

Went to alanya for the 3. time this fall. And we booked the Xperia Grand Bali hotel for two weeks in mid september. The hotel was described as a luxurious hotel with 4 stars, well it was not. The room was not only tinny but also dirty. the showers was never cleaned, the sheets were changed once in two weeks. there was lip gloss on the hair drier and on all of the hotel brochures. There was footprints on the wall after dirty feet. windows was filled with hand prints. it never got dusted or cleaned under the bed. The mini bar was not always filled and other times filled with open bottles. Some days we had to chase the cleaning lady for towels or for toalett paper. When we complaned, they sent up the person who knew now english, two see what we complaned at.. The good thing about the room was the balcony and the pillows on the bed.. internet.. sure in the bathroom, on the toilett. thin walls that made it posible to hear everything the rest of the hotel was doing. And yes i almost forgot about the cockroach that climbed up from the "kitchen bench" while I was cutting bread.. But on the positiv side, the waiters were friendly and good, and the food buffet was all good except the cockroach and there awful orange juice..Not a 4 star hotel..

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank tinedenfine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nyon, Switzerland
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 September 2012

This hotel is not a 4* hotel.The corridor is dark and the carpet really dirty.The room was quite clean but a lot of dirt under the bed and inside the cupboard. The hotel has a swimming pool so small. The food is ok not bad but not good. The hotel is not in front of the beach (is in the middle of appartment) but is near Cleopatra beach and near the castle (2mn by foot). There is a lot of shop store around and you can go to the port by foot too.

The best thing in the hotel is the staff. They are really friendly and helpful specially the waiters. All inclusive mean everything free, alcohol and drink also. During the night we don't hear the noise of club and bar so you can sleep well.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 0ovavao0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Xperia Grand Bali Hotel

Property: Xperia Grand Bali Hotel
Address: Saray Mahallesi Damlatas Caddesi | Kleopatra Beach, Alanya 07400, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Alanya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #66 of 372 Hotels in Alanya
Price Range (Based on Average Rates): £
Hotel Class:4 star — Xperia Grand Bali Hotel 4*
Number of rooms: 96
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