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“Sloppy within mediocrity”

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Sultan Sipahi Resort
Ranked #178 of 374 Hotels in Alanya
Reviewed 15 October 2013

1. Food is average - selection is good, quantity is plentiful, unless you come almost late. Warm servings and cold cuts are lacking, but there is a lot of fresh fruits/veggies.
2. Rooms are standard, with crappy equipment (but who cares about TVs those times?). No dental/shaving kit is noticeable.
3. Room service is terribad - they clean rooms as if they didn't like their job. And they steal (a jacket here, undies there).
4. Hospitality is not really there - be half a minute late to the bar closing, or pool working hours and you'll get nothing. Also, late hours in hotel lobby and they'll ask you to leave (if after working hours) or turn the lights off.
5. WiFi is a joke - both the free version in hotel lobby and charged version in rooms - it either outright does not work, or is slow (several seconds to load a website) and disconnects every now and then (like every two-three minutes).
6. Location is good - close to city center and two minutes away from the beach. Swimming pools are small with cool and clean water. It's just there is little space around.
7. City around is *greedy*, getting 50% discount usually means you get ripped off a little less.
*Haggling is a must* - start with 80% discount and try to get maybe 60-70%. Depends on the wares though.

All in all one can live with it, although I didn't like them for missing garments.

Room Tip: Control your belongings, unless you do not care about them.
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  • Stayed: October 2013, travelled on business
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6  Thank Tomasz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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29 - 35 of 183 reviews

Reviewed 29 September 2013

We have spent week in this hotel and was very dissapointed ..
The only positive thing was a parrot at reception and location - 15 mins from the center and 2 mins from the beach.
Room (5th floor) was very dirty and not at all vacuumed.
Meals were varios but not eatable (the only possible was french fries for myself and vegatables for my wife).
Staff was very tired (we were there in September) and unhelpful.
We tried Hammam at hotel, but not satisfied - we were treated as animals - not client approach at all.
Wifi not working - even in lobby. DO NOT PAY FOR IT !!
Generally speaking, this hotel is not at all 5* ... more 2 and half stars ...
Definitely please chose different hotel..

Room Tip: Do not chose 5th floor ... old rooms (not renovated).
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  • Stayed: September 2013, travelled as a couple
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4  Thank Martin1977x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2013

If you went to a good hotels before you will be disappointed. The service is not good and the bartenders seem to be frustrated! They ignore you as they are probably underpaid and don't get too much of the tips... So you might wait at the bar for whatever long enough to just give up.
The swimming pool with the slide works wired, they turn off the slide water during the day several times for hours so you cannot really use it. Not saying that the pools close at 6pm.
You must pay for the Internet even with all inclusive option! Moreover, that Internet works or not! Depends, but that is really annoying especially if you paid 7€ for that!
You pay for special cocktails (hard alcohol) with all inclusive! You pay for the sun bed at the beach, and the most surprising was paying 1€ per day for a beach towels!!! While everywhere in the world we have been, even not all inclusive hotels the towels were always offered for free!
The room cleaning = making your beds! That's it! They don't vacuum! Or maybe just spot cleaning!
Other than that, the food is ok, but could be better.
The nice thing about the hotel are the evening shows (typical Turkish) every couple of days. We liked that a lot! But be carful on the lottery (bingo) as this is a total rip off! They make you win, than they try to sell you their fake goods for the price of the original telling you about the discount they gave you... Waste of time!

  • Stayed: June 2013
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2  Thank stella12_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2013

We have just returned after a wonderful holiday af Sultan Sipahi In Alanya. The hotel was exellent, the staff was friendly and helpful at any time. The food was really good. We are ready to book 2 weeks there in September.
BB

Room Tip: Avoid rooms to the back yard
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  • Stayed: April 2013, travelled with friends
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5  Thank Birte B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2012

me and my girlfriend stayed this year in august. I dont really care very much but this was not cool at all. We were supposed to stay 15 nights but after few days i really wanted to take another place to stay. People from the hotel totally unhelpfull, they didn´t care at all. Making retardet jokes about theire very dirty bar, everyone was able to see, you can imagine how the kitchen can look like.. during 3rd night my girfriend run out of bathroom that there was a huge cockroach, so i had to catch him and i brought it to the reception and the receptionist was like it is totally normal there.. nothig special.. i asked to changed the room but they were not able to do during the night.. the receptionist started to be really rude so i threw the cockroach at him and he did not like it, i was suprised because he told me to sleep in one room with this disgusting insect.. it was very bad night.. the next day during evening there came a guy a sprayed all the bathroom with something and luckily we did not see any of them in our room.. some friends did it their rooms.. if there is a way please do not take this hotel, it can make all nice holiday worth........!!!!

  • Stayed: August 2012, travelled as a couple
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4  Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2012

Hotel was good, position perfect - a minute from lovely Cleopatra beach and very close to town center, caste, marine... But the people .... The only people who were nice, pleasant and who did not stare at you as alliens were cleaning ladies and boys at reception. Waiters /apart 1-2/ were not behaving nice and we had some bad experiences when they put ice into drink with their fingers - I did not take the drink and he did not understand why ... And the cats - drinking water from the children pool. When I saw it, I did not let children into it. Cats were also in dining room and when I asked waiter if it is OK, he said, of course it is ... Food was Ok for me, but there were some people who did not like it ... And do not believe to photo service in hotel, they are liers, we ordered photographer, made appointment for taking photos on the beach and he did not come. I asked owner what happened and he told me that he had stomach problems. 5 minutes later I met him at the beach taking photos of different family! So if you are interested in photos, order them in different hotel ... Hotel did not have enough glasses for the guests so when they had no clean glass for etc. beer or wine, they put it into childrens plastic cup ... the same with other drinks, it did not taste from plastic, some people went to the shop to buy glasses and always took them to bar and asked for drinks with their own glasses ...
Conclusion - beach, sea, town Alanya perfect - worth seeing, but choose different hotel, maybe it would be better one than this one ...

  • Stayed: July 2012, travelled with family
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1  Thank Pepe989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2012 via mobile

Nise price hotel. you get what you pay for.
Staff in bar dont now what or how to make drinks. There is cue for food and drinks..internet is a joke.
But food is OK.allso for gluten alergik the mosed of the days.fod outside is also a choise if you want to eat somthing different
But other wise i can travle back to same hotel due to its position and the cost.

  • Stayed: July 2012
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2  Thank vikestad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sultan Sipahi Resort

Address: Saray Mahallesi Guzelyali Caddesi No:30, Alanya 07400, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Alanya
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Spa Swimming Pool
Hotel Style:
#85 Spa Hotel in Alanya
#109 Luxury Hotel in Alanya
Price Range: £22 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sultan Sipahi Resort 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Sultan Sipahi Hotel Alanya

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