On arrival we were shown to our room which we found acceptable although uncomfortable due to the heat. It became clear by the second night that our rooms air conditioning was not working. I called the reception from the room phone and was was told during a visit from staff that we were to leave the windows open and someone from air control would come to fix it shortly.
After a couple of hours waiting I called again and another visit from someone else from reception informed me that the hotel was on a central system and that there was nothing wrong, although I pointed out that the air condition control knob was just free-wheeling and not controlling anything at all. I was ignored and heard nothing more about it even though I continued to complain about it. I even questioned if it was on the same system everywhere why was it cooler everywhere else other than our room.
The hotel offered various entertainment programs of which were cancelled and did not exist.
On the first day at the hotel everyone found themselves shut in the hotel due to a storm but the hotel offered nothing to entertain the guests and there appeared to be a lot of people looking rather glum and disappointed with nothing to do.
To us this appeared to be the start of the down hill slide of the rest of the week. We found that the hotel appeared to be running out of food and not replacing anything and we complained about this also we were told that the hotel was closing for the season and a lot of staff had been sent home.
We attended the disco on one night only to find that the next night it also was to close for the season. All the boards outside had had the entertainment notices removed from them and over the course of the week the animation and hotel continued to close down as if no one was present.
I feel very strongly against the fact that we have paid up front for a service and it has far from been provided.
The food from about day two or three started to diminish rapidly and stupid ideas started to appear as replacements . Can you imagine how we felt one morning when we had a choice of rice pudding or Madeira cake as one of the few options presented to us. Near the end of our stay we were even presented with half pieces of meat just to spread the food further.
We did see one nights entertainment of a singer performing at the pool bar but it was the only one we seen. There was supposed to be a theatre for live shows of which were non existent . This also goes for the mini club and childrens entertainment.
The main reason we booked this hotel was for all promises of entertainment but it just did not exist.
On the food front we also were appalled at the choice after day one and for the rest of the week. So much so that we would look what was to offer and if it was ridiculous we would all go and eat in Alanya which costed us a small fortune as an extra expense due to prices for five of us and also the transport to and fro.
I can only comment that as far as we were concerned these people ruined what could have been an excellent holiday in a perfect resort. I feel they only provided us with somewhere to stay although it was uncomfortable because they would not repair the aircon in our room.
I can also provide photos if necessary of staff putting tables into storage in their theatre if required and also show staff dismantling furniture.
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