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“sunset beach dissappointment”
Review of Sunset Beach Hotel

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Sunset Beach Hotel
Ranked #303 of 371 Hotels in Alanya
Newlyn, United Kingdom
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“sunset beach dissappointment”
Reviewed 2 November 2011

On arrival we were shown to our room which we found acceptable although uncomfortable due to the heat. It became clear by the second night that our rooms air conditioning was not working. I called the reception from the room phone and was was told during a visit from staff that we were to leave the windows open and someone from air control would come to fix it shortly.

After a couple of hours waiting I called again and another visit from someone else from reception informed me that the hotel was on a central system and that there was nothing wrong, although I pointed out that the air condition control knob was just free-wheeling and not controlling anything at all. I was ignored and heard nothing more about it even though I continued to complain about it. I even questioned if it was on the same system everywhere why was it cooler everywhere else other than our room.
The hotel offered various entertainment programs of which were cancelled and did not exist.
On the first day at the hotel everyone found themselves shut in the hotel due to a storm but the hotel offered nothing to entertain the guests and there appeared to be a lot of people looking rather glum and disappointed with nothing to do.

To us this appeared to be the start of the down hill slide of the rest of the week. We found that the hotel appeared to be running out of food and not replacing anything and we complained about this also we were told that the hotel was closing for the season and a lot of staff had been sent home.
We attended the disco on one night only to find that the next night it also was to close for the season. All the boards outside had had the entertainment notices removed from them and over the course of the week the animation and hotel continued to close down as if no one was present.

I feel very strongly against the fact that we have paid up front for a service and it has far from been provided.
The food from about day two or three started to diminish rapidly and stupid ideas started to appear as replacements . Can you imagine how we felt one morning when we had a choice of rice pudding or Madeira cake as one of the few options presented to us. Near the end of our stay we were even presented with half pieces of meat just to spread the food further.

We did see one nights entertainment of a singer performing at the pool bar but it was the only one we seen. There was supposed to be a theatre for live shows of which were non existent . This also goes for the mini club and childrens entertainment.
The main reason we booked this hotel was for all promises of entertainment but it just did not exist.

On the food front we also were appalled at the choice after day one and for the rest of the week. So much so that we would look what was to offer and if it was ridiculous we would all go and eat in Alanya which costed us a small fortune as an extra expense due to prices for five of us and also the transport to and fro.

I can only comment that as far as we were concerned these people ruined what could have been an excellent holiday in a perfect resort. I feel they only provided us with somewhere to stay although it was uncomfortable because they would not repair the aircon in our room.

I can also provide photos if necessary of staff putting tables into storage in their theatre if required and also show staff dismantling furniture.

Room Tip: go elsewhere if you are english
See more room tips
  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank twinaudiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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54 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Russian first
  • Turkish first
  • Any
English first
Edinburgh
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 June 2011

Me and my boyfriend stayed her for a week 6-13th June on a last minute holiday in the sun. Was worried as no recent reviews but thought go for it anyway for the price.

First off the transfer from the aiport is approx 2.5-3 hours depending on driver and how many drop offs you have.

We got there at 7.20am after a delayed flight etc and started to think 'Hope the hotel is nice' etc and was a nice surprise when we got there. The lobby is lovely and clean. We were checked in with no problems and was quick, our bags were taken by a staff member and took us to the room. Once in the room he went through everything with us with regards to Mini Bar and how the aircon works etc.

We went for a sleep for an hour and headed to the pool. No problem getting a sunbed which is always great. There is two pools but we stayed at the one next to the Bar/Restaurant and was very clean.

Food was of good quality and fresh - always found something to eat for each meal with no problems.

Entertainment is different every night - we werent fussed at all with that as just wanted to chill for the week.

Overall would recommend this hotel - great value for money, clean and relaxing.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank princesspp01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea, United Kingdom
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 9 June 2011

I booked to sunset beach in alanya turkey for one week with my 8 year old son, when we drove upto to sunset beach i thought oh my god from outside it looked awful but once inside i was pleasantly surprised.

Hotel was immaculate, staff always cleaning, staff lovely but english was minimal, rooms cleaned daily with fresh towels, view of the pool, food was edible but same pasta, rice & salad but there was burger and chips as snacks.

Majority of guests staying was russian or german and the staff english was minimal but i managed and we had a lovely lazy week soaking up the sun.

Plenty of sunbeds no matter what time you went there was always a sunbed somewhere. For a cheap holiday it was perfect but the transfer time from airport is at least 4 hours.

  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sharondavies71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skopje, Republic of Macedonia
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 September 2008

I've been there in August 2008 and I will not go there any more.
Why? Hotel is average, not a 5 star hotel definitely. I will say 4 star hotel and just because of all inclusive possibilities. Compeering with the hotels in Egypt (brand name hotels of course); this one will be 3 stars. Lobby is empty because it is useful. You can not seat there and enjoy, because it is designed totally stupid with a letter seats. They tried to look fine and wealthy with it, but it is hot, it is just empty and too hot. You can imagine air conditioner is not working from midnight to 10 am and you have to eat your breakfast totally wet from your sweat. If you try to eat outside, you can do that early in the morning, because after that, sun is so strong, and there are no shadows in front of the hotel. Not enough to be honest.
First night they put us in the smelly room. It smells on mould so strong that I have to be out almost whole night. After that, after we strongly object to our travel agent we get a new room, but air condition in the room was not working. They need almost two days to repair.
The beach was fine, but the see was terrible. Waves were big. See was muddy ... too much muddy with some strange things in it. I went there because of the see, not to be in the pool whole of the time.
Food was fine, I can say very well. Hotel is clean, but the pool was with too much chlorine.
That hotel needs more shadows trees or overhangs strong enough and than this will be pleasant place to stay.

Stayed August 2008
Helpful?
5 Thank GoranI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Alanya hotels

Lugansk, Ukraine
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 September 2006

If you're going to Turkey for your holiday, you could do no better than to stay at the Sunset Beach, it's warm, polite and friendly staff will welcome you as one of their family, the food, facilities and the setting are superb.
From the moment that we arrived, the hotel excelled itself, we were efficiently checked-in, shown to a lovely clean room and then went for our dinner, every day, the food was hot, fresh and varied, the staff were great, we are even still in contact with some of them. At all of the bars, we were served, promptly and efficiently. The hotel's grounds were excellent, they had three great water slides, the only downside being the damage to our ribs, after we drank too much and went down head-first on our stomachs ! The small zoo was most entertaining and the beach, including the excellent pontoon, made for great swimming / diving. Even when a severe storm, damaged the pontoon, corpus and the restaurant, the staff repaired the damage quickly and with the minimum of disruption.
We've been to many hotels all over the world, but the Sunset Beach ranks as about the best !

Would we return ? - Yes - We do so as often as possible.

Would we recommend the Sunset Beach ? - Definately, for ANY holiday.

  • Liked — Virtually everything
  • Disliked — Having to go home at the end of our stay
  • Tips/Secrets — Tipping well will ensure even better service
  • Stayed September 2004, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank Magealnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Beach Hotel

Property: Sunset Beach Hotel
Address: Kestel Kasabasi Kestel (Camyolu), Alanya 07420, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Alanya
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #303 of 371 Hotels in Alanya
Hotel Class:5 star — Sunset Beach Hotel 5*
Number of rooms: 229
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