How the hell can they call this best house!! Its a disgrace. The staff are a disgrace. The hotel manager is the most unhelpful person ive met. There are two best houses...both run by same people! Rooms were ok, and our bedding and towels were changed every other day...but this was the only satisfactory thing about the place. The communal areas were not clean. The pool is that tiny, it more like a large puddle!!! And even worse...no sun.... Totally shaded by the building that is built so close to the pool area. Only room for around 10 sun beds... And this is shared by the hotel and the best house apartments across the road!! We used another local hotels pool. Food was gross!! We ate there once!!! Ate out every day after that experience!! Staff were only interested in guests that were willing to share sex with them.... Everyone else could rot!!! They have a habit of double booking... Well... Infact they were over booked by 5 famililes... Some that had booked to stay in the apartments..which costs more... Had to stay in the hotel because of over booking by 5 bookings...and they claim this was an error... Yet, on our day of leaving, they had overbooked guests again!!! Its all money money money... For giving you nothing in return. There was no hospitality at all... No help. When our transfers took us to the wrong hotel on the day of arrival, and left us there.... We got a taxi to correct one... And i asked the manager to phone for us to let the transfers know what they had done as i was worried about our departures and them not collecting us.... He wouldnt do anything for us until the day before our departure.... Our transfers were almost an hour late picking us up!!! I would never stay here again.... It may be cheap... But its also nasty!! Would rather pay al ittle extra and stay at the nicer hotels in the area. The location is good as its very close to everything you need, restaurants, shops, beach etc.... But there are other hotels next door and close by that were far better!! Our rooms faced the road, and was opposite a karioke bar that played loud music til gone 5.30 in the morning... Even with the balcony door and window closed you could not sleep properly. This wasnt a huge problem for us, but it would be for someone more elderly perhaps. The hotel itself is a disgrace. We got stuck in the lift, and the lights went out,... We were left in pitch darkness in a tiny lift, in a panic, and when the manager eventually got us out... He had a go at us for breaking the lift!!!! The apartments have no lift...and people were walking four flights of stairs to their rooms.... Guests that had difficulties with this was ignored! The waiter was a disgrace, with dirty brown teeth, coming on to our 15 year old that was travelling with us...hes about 45 years old... It was just a dreadful hotel.... I would sooner have stayed at fawlty towers.....
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- Also Known As:
- Best House Turkish Riviera Ayt Hotel Alanya