This hotel treats their British guests like second class citizens,, The hotel itself is very nice and food excellent but when it comes to customer service, you only got that if you were German. On arrival we were taken to our rooms by the hotel porter, we were not told when checking in that they did not have enough beds in the room for our Children. Once in the room we then had to complain to reception to be firstly told that our children could sleep in the same bed as us until the next day. After lots of raised voices the hotel agreed to find a bed and brought to the room 30 minutes later. I have been to Turkey on lots of occasions and have always rated the Turkish as some of the most liked people I have ever met, yet my experience of this hotel does not match up with other hotels I have stayed in before. It has lots of facilities but unfortunately do not know how to treat British guests.
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- Also Known As:
- Club Kastalia Hotel Alanya
- Kastalia Hotel Alanya