Upon entering the Harrington you will be greeted with sheer opulence, the reception area is splendid. The rooms are also furnished to a high standard. And that sadly is where the 5* rating ends.
It took over an hour to check in because the receptionists were painfully slow.
The complimentary bathroom toiletries were only half full and there was no soap (economy drive or lazy housekeeping?)
The aircon had a mind of its own and functioned spasmodically.
The TV had limited channels, unusual for a 5* hotel
Breakfast was an experience - tables weren,t cleared from previous diners, in fact it was difficult to find a clean table and this was only at 9am so hardly late. We were in the dining room for 45 minutes and did not see one member of staff dealing with the tables.
The breakfast choice for a 5* hotel was abysmal - cheese, sausage, tomatoes and cucumber on the cold plate and for hot food fried eggs, scrambled eggs and sausage - that was it!
No fresh fruit juice on offer, just warm cherry or orange squash.
No fresh fruit whatsoever.
Checking out took ages too as the receptionists were dealing constantly with complaints.
We were asked whether we had used the mini bar - we said that our mini bar had not been stocked up to which the receptionist replied " we have a problem with business men using the mini bars and not paying and we (receptionists) then have to pay"
So why ask us if we,ve used the mini bar if they know its going to be empty! And what sort of 5* hotel operates in this manner?
It promises so much but delivers so little.
Extremely poor management on what could be a good hotel.
We will never stay here again, back to the Ramada Plaza which truly is a 5* hotel.
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- Also Known As:
- Harrington Park Hotel Antalya