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“best hotell in antalya”

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Rixos Downtown Antalya
Ranked #12 of 231 Hotels in Antalya
Certificate of Excellence
Gothenburg, Sweden
1 review
“best hotell in antalya”
Reviewed 5 November 2013

this is the best hotell i ever ben in antalya its my 2 time and will gå bak there very nice peopol very helpfull and they are expert the have some one she is very profotionel shis name is gizam nesrin shi always helpt oss with evry thing we neded and they have very nice stuff they working on reception like one girl she is very frendly shis name is side and al they worker ther are very kindliy

Room Tip: Corner suites are large and sunny
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abu Abed K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Çağatay K, Guest Relations Manager at Rixos Downtown Antalya, responded to this review, 26 November 2013
Dear Abu Abed;

Above all we would like to thank you for your feedback which you have spent your time and shared with us. According to your feedbacks we are getting closer to the excellance on Rixos Service Quality step by step.

We are happy to see that we could catch the Guest Satisfaction, which is our first goal. Rixos cares guests' comments according to our guest orianted service. And reading great comments makes us so proud and motivated. Your special thanks has been conveyed to our Rixos member.

We would like to thank you very much again and hope to see you in our house again as soon as possible...

Kindest Regards;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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991 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (150)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Tuzla, Bosnia and Herzegovina
1 review
Reviewed 2 November 2013

Excellent ambiance and cleanliness of the hotel and its surroundings. Quite friendly staff. Food excellent and varied. Spa radiates a special oriental charm. I recommend a traditional hammam treatment. The beach is difficult to reach by foot, there is a shuttle service. On the beach you can get only one towel. Sea is one of the most beautiful for swimming.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Samas555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Çağatay K, Guest Relations Manager at Rixos Downtown Antalya, responded to this review, 26 November 2013
Dear Samas;

First of all we would like to thank you for your comment which you spent your time and wrote on tripadvisor. We are so glad that we could catch the guest satisfaction on you too which is our first aim in our missions.

Especially reading your great feedbacks about our staff and foods made us so proud. Every member of our team try to do their best for guests with all hospitality of Rixos Hotels.

Thank you very much again for your feedbacks and hope to see you in Rixos Downtown Antalya again as soon as possible...

Kindest Regards;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 October 2013

We just spent a week at the Rixos and I think it has to be one of the most difficult hotels to review. Service ranged from excellent with really cheerful staff (even cracking jokes!) down to some others who couldn't even be bothered to smile and verged on hostile and the reception is the best example of this. One male member of staff in the restaurant looked at me as if I were an alien from outer space one evening! Service in the restaurant in the evening is very good, yet at breakfast very poor with guests having to stand up to ask staff to bring coffee. This is why it is difficult to review. The food is generally good and the hotel is clean, rooms are nice and the foyer is very smart. The pool is also very pleasant and wasn't too busy. There is also a good mix of guests including Germans, Swedes, Russians, a few Brits and Turks. Be warned however, the standard of English is low in the majority of cases. We are lucky that English is the language of communication between different nationalities but it really wasn't up to scratch. I speak several languages myself but Turkish isn't one of them and found it hard to make myself understood. All in all the stay was pleasant but some basic English lessons with a focus on hospitality vocab and a bit of training in smiling for certain staff would be valuable.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richy434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Çağatay K, Guest Relations Manager at Rixos Downtown Antalya, responded to this review, 18 November 2013
Dear Richy434;

First of all we would like to thank you to spend your time and write this comment in terms of evaluating. Every comment from our guests has great importance to us for reaching our goal, and giving directions to the route which targeted the excellence.

Reading the nice reviews from you about our service and staff, made us so happy except for a few issue. These issues have been conveyed to the related departments and managers to investigate and to resolve them.

We thank you again for your comment on Tripadvisor and would like to host you in Rixos Downtown Antalya again as soon as possible...

Kindest Regards;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 October 2013

As the title of this review suggests, the Rixos Downtown is something of a mixed bag. We have just returned to the UK after spending a very restful week in charming Antalya, and whilst there is much to report that is excellent and positive about this hotel (more later), there are also some abiding concerns. Having read previous TripAdvisor reviewers' comments, it was clear from our stay that some of their expressed worries have still not been addressed by the hotel. For example, the proficiency in English of the staff manning the pool bars is not currently satisfactory, and an acknowledgment of your presence ranges from a desperately uncertain smile to absolutely no communication whatsoever. If I wasn't a particularly tolerant person, this could be perceived as outright churlishness; my preferred way of putting it, though, is that the pool staff have not received adequate training in English language communication from management, and that this is reflected in their chronic lack of confidence addressing English-speaking guests. There were exceptions to this, and a select few pool staff were good at communication and very cheery in their manner.

A sight variation on the same theme - breakfast, though absolutely fantastic in its variety and general quality - is well-staffed but distinctly lacking in customer attention. Why was it that we needed to prompt the waiter each morning to bring us coffee? Clearly other people felt the same, as one or two other guests started replenishing their own coffee cups from the heat-retaining canisters brandished by the waiters and waitresses! To be fair, one or two of the Rixos staff at breakfast were absolutely on the money when it came to customer attention (Nilgun, in particular), but the service was drastically inconsistent and quite frankly, conveyed to the guest (me) a rather grumpy and inattentive collective persona from the waiting staff.

The evening buffet is also superbly appointed with food (the assemblage of desserts and fruit deserves pride of place in a top-quality Konditorei) but in contrast, the staff are generally more approachable and willing to help.

The Lobby Bar is restful and charming and this area and the reception with its great glass frontage and carefully designed water features are the centrepiece of the hotel, Again though, the attitude and demeanour of hotel staff was inconsistent during service. Occasionally, we were asked during our stay if we wanted another drink, but for the most part, we went straight to the bar to get our drinks, as we knew it would be a long wait if we just sat down and waited for someone to walk over to us. The Rixos Lounge is one floor up from the Lobby Bar and service is much better there.

In summary, the hotel is very good overall, with excellent thought to design, brilliant fitness centre, good quality of room and nice pool area with comfortable sun loungers. The food is generally tasty and to be recommended. However, the concerns of an inconsistent approach to service from hotel staff remain. Similarly, coaching Rixos personnel in basic English, particularly around the pool area, should be a priority.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaulS1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Çağatay K, Guest Relations Manager at Rixos Downtown Antalya, responded to this review, 4 November 2013
Dear Paul;

Above all we would like to thank you to spend your precius time for evaluating us on Tripadvisor. Every comment has great importance to us on the way to reach our first aim the excellence.

According to your detailed opinions, the conveyed issues by you has been shared with our managment and will be handled as soon as possible. Reading that you have came across these issues during your stay. On the other it made us so happy that you have enjoyed your holiday overall. As Rixos Downtown Antalya, the guest satisfaction is our first aim in our missions of guest oriented service quality.

We thank you again and hope to see you back to Rixos Downtown Antalya by giving us a chance to make it unforgettable for you with the actual quality of Rixos service.

Kindest Regards;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Istanbul, Turkey
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2013

We enjoyed staying at Rixos a lot.
Magnificent view from Terrace.
Delicious food at the restaurant. I think there were 50 kind of Turkish Food on the bench. Main courses, cheese tables , Desserts , fruits, icecream and salad bar.

There are 2 swimming pools in the hotel garden, one of them has got warm water :) which is very good so you can swim during the cold wheather.

I enjoyed relaxing in Turkish bath and spa at Royal Spa :)

Staff were so friendly.I know a lot has been written and told about Turkish hospitality - you can exprience it by yourself at Rixos Downtown Antalya.

I would just like to thank Mr Mehmet Tulunay and Cagatay Karapinar a lot again.
They made our holiday unforgettable.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PinarBLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Çağatay K, Guest Relations Manager at Rixos Downtown Antalya, responded to this review, 4 November 2013
Dear Pinar;

First of all we would like to thank you to take your precius time for interpreting us on Tripadvisor. Every comments has great importance to us on the way to reach our goal which targeted the perfection. We give directions to our route with your opinions and seeing to be on the right way by your comments makes us so proud.

We also so happy to catch the guest satisfaction on you too which is on the hieghest level in our guest-oriented service missions. Also we would like to say that your special thanks has been shared.

We thank you again to illuminate us with your review and hope to see you in Rixos Downtwon Antalya with your great family...

Kindest Regards;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 20 October 2013 via mobile

One of the recieption staff Ms.SIDE was really helpfull with hot welcomming .
She add alot of info & advice to enjoy my staying at hotel &arround.

The hotel is great & i would recomend to all my friends

Stayed October 2013, travelled as a couple
Helpful?
Thank Othman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Çağatay K, Guest Relations Manager at Rixos Downtown Antalya, responded to this review, 4 November 2013
Dear Othman;

First of all we thank you to take your precious time for writing this comment on Tripadvisor. We are getting closer to our goal which targeted the perfection step by step through our guests' comments.

We are so happy that we could catch the guest satisfaction on you too with hospitality of our staff. To read your great wishes about us and our staff, makes us proud and makes them motivated.

We thank you again for your comment and would like to host you again in Rixos Downtown Antalya...

Kindest Regards;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ankara, Turkey
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 October 2013

Service is great. Rooms have great view. Bathroom's one side is window, you can use blinds but not enough to have full privacy! Beach is a little bit far. Shuttle to beach is in every hour, it must be more frequent. All the staff are sympathetic and helpful. I find food prices high.

Room Tip: Terrific view from room 675
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cignoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Çağatay K, Guest Relations Manager at Rixos Downtown Antalya, responded to this review, 4 November 2013
Dear Cignoo;

Above all we would like to thank you for your comment which you shared with us and other holidaymakers on Tripadvisor. With your opinions, we give directions to our route which targeted the perfect and we are happy to see to be on the right way by your comment.

The conveyed issues by you has been shared with the relevant departments and managers. If subjects required, they will be handled as soon as possible. We also so happy that we could catch the guest satisfaction on you with our helpful staff as you mentioned.

Thank you very much again for your illuminating feedback and hope to see you again in Rixos Downtown Antalya...

Best regards;
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rixos Downtown Antalya

Property: Rixos Downtown Antalya
Address: Sakip Sabanci Bulvari | Konyaalti, Antalya 07050, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Antalya
#8 On the Beach Hotel in Antalya
#8 Spa Hotel in Antalya
#12 Luxury Hotel in Antalya
#13 Romantic Hotel in Antalya
#15 Family Hotel in Antalya
Price Range (Based on Average Rates): £
Hotel Class:5 star — Rixos Downtown Antalya 5*
Number of rooms: 360
Official Description (provided by the hotel):
Set in exotic gardens in Ataturk Culture Park, this 5-star hotel near Konyaaltı Beach overlooks sea and Taurus Mountains. It offers 4 dining outlets, a lagoon-style pool and a free shuttle to the beach. Konyaalti Beach is 300 metres away. For those who like to work out, the luxurious Rixos Downtown provides a modern gym and 2 tennis courts. There is also a spa where guests can unwind in the Turkish bath, or with a relaxing massage treatment. The Rixos Lounge features a panoramic terrace and serves upscale international cuisine in chic surroundings, while the Beach Bar&Restaurant is located on Konyaaltı Beach and offers an a la carte menu. The hotel also features a range of bars serving exotic cocktails and light snacks. The bright guest rooms are decorated with rich fabrics and offer a private balcony with views of Antalya or the Mediterranean Sea. They also have a flat-screen TV with satellite channels and a seating area with a couch. Rixos Downtown’s tour desk offers advice about local trips and excursions. Antalya Museum is 10 minutes by walk, and Konyaalti Beach is a 14-minute walking distance. If travelling further, a car rental service is provided. THE LAND OF LEGENDS OFFER Valid for the stays from 20 April 2017 until 31 October 2017. Free transportation; Departure time 10 am - Return time 6 pm. Free transportation is not available on the day of arrival. This offer is not valid on the day of check out. Guests must be check-in to Rixos Downtown Antalya. Operation days of theme park may be changed or cancelled depending on weather conditions. This offer is not applicable to Meeting, Incentive, Congress & Events guests. The Land of Legends Theme Park is located in Belek. Please contact the hotel for further information. ... more   less 
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Also Known As:
Rixos Downtown Antalya Hotel Antalya
Sheraton Antalya
Antalya Sheraton

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