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“5* Hotel with 2* Service”
Review of Club Hotel Sera

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Club Hotel Sera
Ranked #50 of 230 Hotels in Antalya
Reviewed 10 March 2012

Stayed a week in 1st week of March.

Positives:
The hotel from outside is truly 5* looks wise. Room was very nice with a decent view. Mini bar with free non alchaholic drinks. Buffet food was good quality with lots of options. Free sauna, gym, jacuzzi etc, huge area from the main building to beach with bars greenery shops swimming pools. Decent off season entertainment. Quiet peaceful place (off season). Value for money.

Negatives:
Service is very poor due to lack of senior management. Very few staff can hardly understand basic English , hardly anyone will smile or say hello. Our money got stolen from the room by cleaners. Alacarte restaurant food is very bland prefer buffet. No water sport although temperature was around 20 degrees, nothing major to see in Antalya for young people, lots of moody elderly Russians and Germans who don't like young Brits around. No night life, everything is very expensive to buy out side or in the hotel. Have to pay for fresh orange juice!

Overall:

Grand looking hotel with serious potential to be great internationally if they can sort out the senior management!

  • Stayed: March 2012
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5  Thank 2010sunlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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366 - 372 of 972 reviews

Reviewed 25 February 2012

Clean, mostly good in that respect. Non smoking rooms are still sometimes hard to find in Turkey - so a bonus there.
Food. Boring and very poor unless you have a passion for pastries and bread. German tourists seem to like this aspect. A large quantity of low quality food. You won't be hungry (unless you need a special diet such as gluten free), but neither will you if you live in macdonalds, and who would want that for a holiday!
Staff. Some of the more junior staff were cheerful and helpful. Management can be described as bored, slightly scruffy, unengaged and in two cases - very very scary.
Oh yes, have to say this. Coffee is appalling, machine instant. Disgusting. What a shame for a country famous for turkish coffee. Most people seemed to go for the alcoholic drinks and seemed quite happy though.

Room Tip: probably all similar. To be honest, it was quite good. I asked for an iron one day. It was as if I...
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  • Stayed: February 2012, travelled with family
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4  Thank Deeseesee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2012

Had a four day stay as a birthday treat for my mother. I chose his hotel as I wnated a five star treatment for mum. I found the the focus was on the decorative aspect of the hotel. It could be described as impressive but we found it a little exaggerated and the lounge and sitting area was like a posh eldelry retirment home. Bed room very comfortable and clean. I did not find it all inclusive as meals were very set and there were not little areas where you could have snacks outside of set meal times. We enjoyed breakfast but found the other meals recycled. Be prepared to pay for fresh oranage juice. The accommodation could be described as 5 star depending on taste , food 2 star. Would not return. Summer may be great.

  • Stayed: February 2012, travelled with family
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3  Thank Colette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2012

We had booked into the number 1 hotel as advised by trip advisor , the Delphin Diva Premier , and at the last minute decided to have a few days away pre-Christmas at the Hotel Sera . We were paying only £20 per person per night and didn't expect much for that price . The Area between the airport and the Hotel was pretty dire , not at all attractive and to many first time visitors to Turkey they may find this off putting . First impressions of the Hotel location were poor as opposite the hotel there are apartment blocks . We are used to holidaying in Fethiye , which is a very pretty area surrounded by beautiful mountains .
The reception is the Sera is magnificent , such a plush setting with lavish chandeliers and a huge area with high ceilings , truly wonderful .We were early , but the reception staff suggested that we make our way into the dining room for lunch , and after lunch our room would be ready .
We anticipated a lower level of standard for only £20 pp pn , and it was apparent in the restaurant .Not with the quality of the food , but with the staff trying to sell fruit juice and wine .I didn't see anybody paying 30 euro for a bottle of average wine .Plus they did have other bottles of spirits etc all priced up , a little bit of a poor display really .
Saying that what a beautiful restaurant , clean , friendly staff , and quite good food . There is a nice bar out of the main hotel towards the sea which was also lavishly decorated , there does seem to be mirrors everywhere , on translating Sera it translates to Greenhouse ?. This was a growing area , maybe the hotel derived its name from that , who knows ?.
The hotel has a lovely games room including 10 pin bowling and Billiards , both at an extra cost but not expensive .
The Spa and pool was also lovely and included /sauna /steam room /Turkish Bath and indoor pool at no extra cost .The guests were a mixture of German ,Turks and a few British . As it was winter and the weather was pretty awful over these few days , we didn't get to enjoy any of the Hotel grounds or beach area , but they did look very well kept .
We really enjoyed this Hotel and although afterwards we had Christmas in a much more expensive hotel we rated this hotel equally , bearing in mind what we paid , in fact there were points in the Sera which were better than the number 1 Hotel Delphin .
The disappointing points about the hotel were , the location slightly limited food choice and the staff trying to sell Orange Juice and wine .I think the Hotel lets itself down on charging for an Orange juice , when one can have any Alcoholic drink free of charge ! .
We will definitely return to this Hotel and recommend it to anyone .

  • Stayed: December 2011, travelled as a couple
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3  Thank Geoff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2011

At the first sight Entrance and huge saloon quite affecting you but later everything comes to you a little bit exaggerated( i mean that hotel decoration is more garish) .Especially, rooms is decorated with large mirror bottom-up.if you dont like mirror while sleeping this could be disturb you.However, about personel and crew were good and i loved them.All of them was educated well and have had good manner.if you like staying places which more garish and showy hotel i recommend not miss.

  • Stayed: December 2011, travelled on business
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5  Thank EMREUNAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2011

A friend and I spent 21 days in the Sara Club Hotel and we really loved the experience. I was impressed by how hard the waiters and captains work. There is a bit of chaos in the dining area but that certainly not due to the dining room staff. The waiters are pleasant, courteous and work long hours. I wish to mention the great services of Mehmet Ali and of a young woman by the name of Merve.
The administration could find a way to seat the guests by giving cards that could indicate that a table is taken.
The hotel is regal and decorated in a style particular to Turkey. The rooms were very clean and comfortable, the grounds well kept and the swimming areas delightful.The food was varied, fresh and initiated us to Turkish gastronomy. I was impressed by the beautiful decorative fruit and vegetables presentations that accompanied the main dishes. The deserts are to die for.
As for those who complain about the Turks not speaking English, I beg to differ. We were able to communicate our needs and questions to the desk clerks. I wonder how many tourists bother to even learn the basic "please and thank-you" of their host country.
We were able to go to the old town which is very worth while. The Antalya museum will thrill history and art buffs. We always found someone to help us in English if we were lost or needed information. Taking the bus was a little adventure. Those who want things like home should stay at home.
We were able to book our own outings from a agency close to the Sara Club Hotel and visited the surrounding sites, We also booked an evening of Turkish folk dance and belly dance. It would be a good thing if the Sara Club Hotel hired someone to take care of these things as it would assure the quality of such outings.
All in all we loved the hotel, Antalya and all we saw of Turkey. I would willingly return.

  • Stayed: October 2011, travelled with friends
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1  Thank simone b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2011

Club sera is a really beautiful hotel both inside and out. The rooms (we stayed in the main building) were large and comfortable. We enjoyed the food and there was a wide and varied selection. The cleanliness was second to none and the pool areas were beautiful and relaxing. Will certainly return.

  • Stayed: October 2011
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3  Thank Julierice21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Club Hotel Sera

Address: | Guzeloba Mh., Lara Cd, Antalya 07230, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Antalya
#33 Spa Hotel in Antalya
#33 On the Beach Hotel in Antalya
#47 Luxury Hotel in Antalya
Price Range: £50 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Club Hotel Sera 5*
Number of rooms: 550
Official Description (provided by the hotel):
Club hotel Sera is a very luxurious hotel just seconds away from Lara Beach. The hotel has a wonderful ottoman design . It contains a lot of fine art touches in every place in the hotel. A big fantastic garden area invite to relax.All rooms at the 5-star Club Hotel Sera are well-equipped with air conditioning and satellite TV, Minibar and a lot of luxury.Club Hotel Sera offers body and face treatments at the full service spa and the Turkish bath. The fitness centre offers high-tech equipment and personal trainers. Children can have fun in the summer at the Mini Club, which provides a supervised environment with animation and games throughout the day.Guests can enjoy a variety of international and turkish cuisine in Club Hotel Sera’s restaurants, while admiring the panoramic views of the Turkish Riviera. ... more   less 
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Also Known As:
Sera Hotel Antalya
Club Hotel Sera Antalya

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