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“Third time, still a great holiday and we'll be again back next year” 4 of 5 bubbles
Review of Hotel SU

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Hotel SU
Ranked #25 of 231 Hotels in Antalya
Certificate of Excellence
London, United Kingdom
Level Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Third time, still a great holiday and we'll be again back next year”
4 of 5 bubbles Reviewed 15 October 2013

The hotel has changed ownership since our last visit, but it is generally still the same excellent hotel with good service. As our children have grown up, my wife and I are able to come here during term time which means it is quite a bit cheaper and the weather is hot (by UK standards) but not unbearably hot as Antalya gets in summer (35C ! We’d never go outside.)
The hotel is still very stylish and the rooms are big and well laid out – all with big bed, sofa, stools and big balconies with a large double sunbed on it.
We spent most days down by the pool and after a couple of days we could just ask the waiters for “our usual.” The sunbeds (actually big mattresses) with towelling covers and huge cushions are very comfortable arranged in rows with an umbrella little drinks table between each pair of beds. You can move the mattress around to stay in the shade or in the sun. There’s a covered area by the bar where you can sit at regular tables if you want to eat. (You can have food at your bed – served on big cushioned trays.)
We preferred the pool to the beach. The beach is pebbled and the water gets very deep very quickly. The sunbeds here are the usual plastic framed beds with a fairly thin plastic coated mattress, so you’ll want to lie on a towel. Collect your towels before you leave the pool area on your way to the beach. I think you can still get waiter service for food and drinks from the beach bar, but we didn’t spend much time there.

However, close up the bathrooms, floors and finishes are beginning to show their age. Similarly, the paint or finish in the pool is beginning to peel and we never found an umbrella with a waiter call button that worked. I understand that over the winter season 2013/14 they will be refurbishing the rooms. We were told this would be done a floor at a time or maybe a wing at a time – so the hotel will still be open and guests shouldn’t be affected.

The spa seems to have been outsourced, so you pay per visit and can't charge it to the room. To me it seems quite expensive - typically EUR 60 for 1/2 session, but I have no idea what would be a good price. Thomas Cook offer their own hammam/massage deals which are cheaper, but I wouldn't want be driven 30mins each way to get to their hammam.

Room Tip: Most of the rooms face away from the huge atrium (which you’ll see in all the photos.) There are bas...
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  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DrVon2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cenk C, Halkla İlişkiler Müdürü at Hotel SU, responded to this review, 21 October 2013
We are glad that you enjoyed your stay at Hotel SU. As Hotel Team we are ready to host you 4th time on our comfortable sunbeds at our unique poolside and we are looking forward to service to you '' your usual drink '' again.


Your 2nd Home Hotel SU
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1,363 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (184)
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English first
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 14 October 2013

just returned from a 9 day holiday at hotel Su with my husband, my sister and brother in law. Got off to a bad start flying with Thomas Cook - what a nightmare!! A 6 hour delay at Glasgow airport due to "technical problems" but no regular updates or explanation and they offered us a £5 voucher which would barely cover the cost of a cappuccino. This meant we ended up travelling through the night and getting to the hotel at 5am in the morning instead of in time for dinner the previous evening. Despite losing our first evening (and the first day of our holiday as we were so exhausted) the Thomas Cook rep pretended to know nothing about the delay and made it clear she wasn't interested either.

Arriving at the hotel perked us up as the reception area looked really stunning - such a disappointment when we got to our room and saw the state of the bathroom!! Black mould round the shower tray, rusted taps and a truly filthy toothbrush holder - we complained and were shown two other rooms which were exactly the same! The rooms overall were tacky and need redecorating but the bathrooms were completely unacceptable in a 2 star hotel never mind 5 star. Watch out for the floating shelves which are at eye level on the main wall - my sister cut her head twice and broke her glasses bumping into these!!

Should say however that staff were really helpful and couldn't do enough for you - duty customer relations people were great - not so the reception staff who were grumpy and unhelpful. Lovely touches though e.g.getting your sunglasses cleaned whilst relaxing on the sunlounger, staff at pool and beach bar although really busy did try their best. Food was excellent with lots of variety and restaurant staff great. Overall could be a great hotel but only scores as average due to state of the bathrooms and general decor in the rooms.

Room Tip: Rooms overlooking the courtyard are quietest but "sea view" from these rooms only achievab...
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  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank e_mckenna1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cenk C, Halkla İlişkiler Müdürü at Hotel SU, responded to this review, 16 October 2013
We sincerely appreciate you taking the time to share your thoughts on Tripadvisor. Thank you for your kind words regarding our foods, friendly and helpful staff, Please know that we have taken note of your valuable comments regarding the bands' repertoire. Your feedback is very important to us and will be used to reconsider improvements needed. We would love to have another opportunity to host you at our hotel in the future.


Hotel SU Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hale, United Kingdom
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 11 October 2013

This will be our 8th visit to this hotel . We thought this would be our last visit as the hotel changed hands earlier this year and after our visit in June it looked as if the new owners were going to make big changes ! This hotel is a very laid back cool hotel ? The emphasis is on comfort and relaxation . Suited more to adults than a young family hotel ! Thankfully the new owners seem to be getting what makes this hotel special . The planned changes over this winter sound positive and not radical . We have had a great week again ! So relaxing ! We will be back again next year !

Room Tip: We like high rooms over looking the court yard .
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  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hazeljack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cenk C, Halkla İlişkiler Müdürü at Hotel SU, responded to this review, 13 October 2013
We are very pleased to read your wonderful review regarding your holiday at Hotel SU. Thank you very much for your detailed and valuable comments about Hotel.
We would love the opportunity to welcome you back in the very near future again.


Your 2nd home Hotel SU.
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Scunthorpe, United Kingdom
1 review
5 of 5 bubbles Reviewed 10 October 2013

would like to thank hotel su for the best time ever, excellent hotel, excellent staff, beautiful surroundings, 5 stars for a 5 star hotel, will definatly be back with the kids, wish i stayed longer, the 3 day flew by, and now me and my wife are missing everything about the holiday

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dolcemain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cenk C, Halkla İlişkiler Müdürü at Hotel SU, responded to this review, 13 October 2013
We appreciate the time you have taken to review our hotel on Tripadvisor. We were glad to read that Hotel SU has become the preferred place for you to stay in Antalya. We would be more than happy to welcome you and your family again to our Hotel for another memorable experience.

Your Hotel SU Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wimborne, United Kingdom
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

We have been to Turkey a few times and to be honest, never really expect too much but WOW! The whole experience of this Hotel was superb, the staff on reception, the waiters, the cleaners {even down to the person that cleaned your sunglasses twice a day on the private beach}.The general feel of the place is of calm and relaxation, the dining experience was incredible with such an array of food of incredible quality. We came to Hotel Su for our anniversary and were sorry to leave,thank you to all the Staff for a most enjoyable stay. We will return.

Room Tip: the rooms at the front are noisy from a very busy road
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tel269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cenk C, Halkla İlişkiler Müdürü at Hotel SU, responded to this review, 10 October 2013
Thank you very much for taking the time to offer a review based on your Hotel SU experience. It is so nice to read that you had such a wonderful stay with us and we were able to deliver the 5-star services. We are ready to make Hotel SU your 2nd home.

Your Hotel SU Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

This was the second time that we stayed in the Hotel Su and we were not disappointed. The reception was just as we remembered it, very stylish and the staff very efficient at check in. We opted for a high room but found that after one night it was a bit noisy due to road traffic, there was no problem with the staff changing our room to a much quieter one. Rooms were spotless with clean linen and towels on request and maid service was good. The pool area was spacious with plenty of beds and a pool bar, we usually opted for the beach, plenty of towels, a good bar service and Mustafa on hand to help select beds and clean sunglasses.My husband fell and broke his wrist while walking outside the hotel and the service and help from the hotel staff was superb, a taxi took us to a private hospital we were dealt with promptly and driven back to the hotel. Guest services, Ilker was excellent, making sure we had everything we needed, providing fruit to our room and generally making everything was ok. Staff in the restaurants were really lovely and attentive,both in the Moonlight bar and the Lounge bar.The only one gripe about our visit was that we didnt think that the food in the Moonlight bar was not as good as the last time we were here. But two weeks in the Su and one small gripe is not alot! The staff really make the hotel a place to want to come back to!

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ritam459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cenk C, Halkla İlişkiler Müdürü at Hotel SU, responded to this review, 10 October 2013
Thank you very much for the wonderful review and for returning to Hotel SU again!
We are so glad that you enjoyed your stay with us and we would love to host you for many years at Hotel SU to creat unique times together.


Your Hotel SU Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 6 October 2013

Unlike most who were staying at the hotel or I guess who have stayed previously, I was travelling on a business trip and stayed for one night only. However, it was a thoroughly enjoyable experience. The decor is 'different', I would say unique, throughout the hotel, but pleasing on the eye, I found time to relax around the pool where the sunbeds are really comfortable and dined at the Sushi Bar.
As it was a business trip, the good news is the free WiFi had a strong signal throughout the hotel, including the pool area.
I didn't enjoy so much the very low bed, and disappointingly for a Sushi bar on the night I was there, no tuna was available! But, the food I did have was excellent.
Overall, I would certainly consider returning for a longer stay without the suit!

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank colincraig100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cenk C, Halkla İlişkiler Müdürü at Hotel SU, responded to this review, 7 October 2013
As Hotel SU Team we appreciate for your comments. We would like to inform you that we are ready to host you longer time on comfortable sunbeds again.

Your Hotel SU Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel SU

Property: Hotel SU
Address: Meltem Mah. Dumlupinar Bul. NO:205, Muratpasa, Antalya 07050, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Antalya
#18 On the Beach Hotel in Antalya
#19 Spa Hotel in Antalya
#25 Luxury Hotel in Antalya
#26 Romantic Hotel in Antalya
#26 Family Hotel in Antalya
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel SU 5*
Number of rooms: 296
Official Description (provided by the hotel):
Set in an immaculate white building on Konyaalti Beach, Hotel SU offers modern minimalist design and an extensive spa. It features indoor and outdoor pools and 6 dining outlets.All rooms and suites at Hotel SU feature trendy interiors and mood lighting. Each has a private balcony with a sofa and a refrigerator with 100 products to choose from.Guests have access to the outdoor pool surrounded with ample sun beds and parasols. Sports-minded guests can make use of the well-appointed gym, or the tennis and squash courts.For relaxation, there is a full spa with a Turkish bath, sauna and massage rooms. Hotel SU also features an on-site hairdresser and shopping arcade.Dining choices range from Mediterranean to Japanese and international cuisine. Guests can also enjoy snacks and drinks at the pool restaurant and the beach bar.SU Hotel is located 1.5 km from the city centre and a 15-minute drive from Antalya International Airport. ... more   less 
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Also Known As:
Hotel Hillside Su
Hillside Su Hotel
Hillside Su Antalya

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