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“Modern hotel with quality service”
Review of Hotel Su

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Hotel Su
Ranked #30 of 229 Hotels in Antalya
Certificate of Excellence
Janesville, Wisconsin
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Modern hotel with quality service”
Reviewed 22 June 2014

We spend three nights at Hotel Su in Antalya and enjoyed very much our time spend there.
The hotel is very modern and has all the facilities needed for couples and families.
In the first day my husband and I had a hammam bath at the hotel's spa, than we enjoyed the outdoor pool and sun bathed on the sun beds with pillows. I really liked the sun beds by the pool and by the private beach as well as the one on our balcony.
The second and third day we spend on the Su's private beach, enjoying the view of the sea with the mountains nearby.
We only had breakfast included in our package and enjoyed the diversity of foods presented to us. Actually was pretty hard to decide what to eat when having around 10 tables covered with foods from greens to pastries,meats and cheeses, fruits and beverages.
We also used the gym there and were quit impressed by all the machines and free weights they had there.
Overall we were pleased with our stay and we do recommend this hotel!

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rebecaRO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelsu, Halkla İlişkiler Müdürü at Hotel Su, responded to this review, 26 June 2014
Dear Rebeca,

Thank you for your continued patronage and excellent review regarding your most recent stay with us! We do appreciate your kind comments regarding our Team Members and our lovely hotel.

Again, thank you for the gift of feedback.

Your Hotel SU Team


You can follow us from '' Facebook.com/hotelsuantalya & twitter.com/hotelsuantalya ''
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Traveller tips help you choose the right room.   Room tips (185)
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English first
Manchester, United Kingdom
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 June 2014

What a great hotel this is very friendly staff much improved on last year and that was good only downside is the pool bar service is dire it can take up to 20 mins just to get a cold drink totally disorganised the only area that lets the hotel down

Room Tip: Try ind book a room ending 16 wonderful sea view
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank simon w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelsu, Halkla İlişkiler Müdürü at Hotel Su, responded to this review, 26 June 2014
Dear Simon,

We would like to thank you to spend your precius time for evaluating us on Tripadvisor. Every comment has great importance to us on the way to reach our first aim the excellence.


Hotel SU Team


Facebook.com/hotelsuantalya & Twitter.com/hotelsuantalya
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Woking, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 June 2014

Where shall I start. It was a rather ambivalent feeling to spend a week at Hotel Su. Now than I think back it was relaxing and fun, however when we been there some issues left us puzzled. On arrival we been greeted by a nice very well spoken member of the reception, however 10 minutes later when my husband popped back to clarify some questions he got a rather unprofessional "what you want" from somebody else. This matter is a typical trait thorough the hotel staff, some are very professional some are just waste of space.I don't wish to go in to the tirade who speaks English and who don't, simple kind body language is just works as fine as any spoken language. I have to mention a name because she deserves it, she is a remarkable waitress and her name is HULYA. About the hotel design, well my husband is in the construction business and hes opinion was that the owner of the hotel had a brilliant idea but sadly it got lost during construction. The sharpness and quality goes out the window as soon as the cowboy builders get in. Sleep quality, if you prefer a firm mattress then the beds will be heaven for you. For us it was rather unpleasant to go to the gym each morning to shift the achiness and numb bum cheeks. Also the strip curtains doesn't function as blackouts, so take your nightie mask with you. The food is good, there is plenty and a big variety, although we missed the spices. The catering is variable, at the restaurant you will find the beginners. At the pool they are obnoxious, ignorant and very slow, and if you wish to steer clear of all of these then go to the beach, there is a five star catering. The facilities at Hotel Su are excellent, the spa and the gym are remarkable! The cleanliness is good, they look after it very well,but some days the room attendants are a bit inattentive. If you are no silver fox then you will see your hair all over the white place. The entertainment in the evenings at the hotel is excellent, and we really enjoyed the DJ he is a good one! The hotel manager (very well dressed gentleman in his mid thirties) looked after the guests, we often seen him having conversations with guest, and he threw us a few friendly nods during our stay.The pool area is lovely, plenty of loungers and cats :). The beach is a real treat, very sophisticated minimal and modern. The water is cool and crystal clear.While you stay its a must to visit the Turkish bath and the Old town. We been to river boat trip and it was a disaster. Its nothing like on the brochure and we been late from the whole thing because of the transfer driver and missed almost all. Oh and on the way back he managed to crash into a car front of us.So if your chauffeur is a young bloke with blondish pony tail then steer clear and cancel the trip or ask for somebody else. I have to state that this matter was not the Hotel Su`s fault. People in Turkey are very friendly and welcoming, Antalya is very well developed and busy, the roads are modern and clean. There is one thing what you mustn't do is driving! They are like camicaze pilots, unpredictable and dangerous! Worse than Italy ! So if you intend to hire a car the you should go for a Hummer H2 to keep yourselves safe.
I hope I helped in your decision making, and please forgive the grammatical mistakes, English is not my firs language.
Have a happy holiday

  • Stayed May 2014, travelled as a couple
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Helpful?
4 Thank KM025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelsu, Halkla İlişkiler Müdürü at Hotel Su, responded to this review, 26 June 2014
Dear KIMI,

According to your detailed opinions, the conveyed issues by you has been shared with our managment and will be handled as soon as possible. It made us so sad to read you have came across these issues during your stay. On the other hand it made us so happy that you have enjoyed your holiday overall. As Hotel SU Antalya, the guest satisfaction is our first aim in our missions of our guest oriented service quality.

Kind Regards,


Hotel SU Team
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2014

Was a fantastic hotel, great pool, great staff, great food and awesome entertainment, DJ was really good. Very close to the beach which has some good activities such as jet skiing etc. not to mention the beautiful weather. Overall defo recommend.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sonny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelsu, Halkla İlişkiler Müdürü at Hotel Su, responded to this review, 26 June 2014
Dear Sonny,

First of all, we would like to say thank you for taking the time to write a review about Hotel SU on TripAdvisor.
We are extremely happy that we were able to meet your expectations.

Warm Regards,

Your Hotel SU Familiy,



Facebook.com/hotelsuantalya & Twitter.com/hotelsuantalya
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Rugeley
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 June 2014

Looked forward to a relaxing break in sunny Turkey, arrived in the rain,check in in was polite and friendly, we were allocated a room which had a horrible view, air conditioning didn't work, and patio door's didn't open, not a good start, we asked for a change of room and were told we could change after 24hrs, new room wasn't that good either, ask for a pool or sea view,the area around the hotel was very quiet although you can get a taxi for 20 lira to the old town, now to the positive point's, pool area is superb, plenty of bed's there's no need to leap out of bed, beach bar was just as good, some great band's in the evening, although on other night's it wasn't to our taste but that was not a problem, facilities were excellent all round, best gym iv'e ever been to on holiday's, food was amazing and to a high quality, staff were excellent in all areas, thank's to Yosuf and staff in and around the pool and Elif in customer relations, I never go back to the same place, but in this case I am tempted, if you want a chilled week, this is the place.terrific!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dicko4290_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelsu, Halkla İlişkiler Müdürü at Hotel Su, responded to this review, 16 June 2014
Dear Guest,

According to your detailed opinions, the conveyed issues by you has been shared with our managment and will be handled as soon as possible. It made us so sad to read you have came across these issues during your stay. As Hotel SU Antalya, the guest satisfaction is our first aim in our missions of our guest oriented service quality

Kind regards,

Hotel SU Team
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Gloucester
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 June 2014

My wife and I have just returned from a week all-inclusive at the Hotel Su. Having read some of the reviews before we went,I felt a little apprehensive, but I have to say this was one of the best hotels I have stayed in. The staff were friendly, and yes there was a language barrier at times, but they always did their best to resolve any issues (why do we always expect people to speak English anyway?). The all-inclusive worked very well, and we didn't have problems getting drinks in any of the bars, whilst ever they were open the served us with drinks free of charge. Like one of your other reviewers, we had a late departure, but after asking at reception we were told we could have lunch free of charge even though we had checked out, which we enjoyed at the beach bar with drinks! Thereafter, any further drinks we had to pay for, which I think is fair enough. The only slight downside was the lack of shops near the hotel, we had to travel to the old town to find any decent shops, but this was easy and inexpensive by taxi. Overall, a very enjoyable holiday, I would definitely return.

  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank yorkie96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelsu, Halkla İlişkiler Müdürü at Hotel Su, responded to this review, 20 July 2014
Dear Guest,

First of all, we would like to say thank you for taking the time to write a review about Hotel SU on TripAdvisor.We are extremely happy that we were able to meet your expectations.

Hotel SU Familiy
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 June 2014

Me and my wife just came back from a week at the Hotel SU and what a great week we had . I have read allot of the reviews about the hotel before I booked and I'm glad that we did book the hotel . It is true that allot of the staff could not speak English but there is always a manager around to help .

We actually googled the word in Turkish if we got stuck , it was funny sometimes . We stayed in a ocean view suite and it was great . We booked the half board option but when you get there you can ask them to upgrade to the all inclusive package it worked out about £35 each per day but well worth it because it is a 5 Star hotel so drinks is a bit pricey , to give you an idea the cocktails range from £5 - £7 and boy are they strong , there is no measuring lol just the way we like it . The all inclusive includes Breakfast , Lunch and Dinner . It's all a buffet but what a buffet the food is amazing so much to choose from . In the morning there is a omelette station and at night a pasta station . It's not always the same food witch was great .

There is alot of cats around the property but they are well taken care of the hotel gives them food and water everyday and there is a local vet that comes to look after them twice a month , witch we thought was really nice .

The hotel is really clean and well looked after . The pool and beach area was really great and on Sunday night we were lucky enough to be there for there first beach party of the summer . They really went all out to make it great . The chefs made these amazing Ice sculptures .

There were a few staff members who really stood out , but the best one of them all was Ilker the guest relations , he really made us feel welcome and he could not help you enough . Wherever we were during the day , at the beach or pool , he is always walking around talking to everyone and see if there is anything that he can do for you to make your stay more enjoyable . He really made a big difference to our stay .

We cant wait to go back for a visit , to go for that great beach party and large cocktails .

Room Tip: We had a ocean view suite and it was great ....6th floor no noise
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank blackiesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelsu, Halkla İlişkiler Müdürü at Hotel Su, responded to this review, 13 June 2014
Dear Blackiesa,

First of all, we would like to say thank you for taking the time to write a review about Hotel SU on TripAdvisor.We are extremely happy that we were able to meet your expectations on the other hand some of the issues that you have conveyed has been shared with the related departments and the management.

Your Hotel SU Familiy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Su

Property: Hotel Su
Address: Meltem Mah. Dumlupinar Bul. No: 205 | Muratpasa, Antalya 07050, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Antalya
#21 On the Beach Hotel in Antalya
#23 Spa Hotel in Antalya
#26 Romantic Hotel in Antalya
#26 Family Hotel in Antalya
#29 Luxury Hotel in Antalya
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel Su 5*
Number of rooms: 296
Official Description (provided by the hotel):
Set in an immaculate white building on Konyaalti Beach, Hotel SU offers modern minimalist design and an extensive spa. It features indoor and outdoor pools and 6 dining outlets.All rooms and suites at Hotel SU feature trendy interiors and mood lighting. Each has a private balcony with a sofa and a refrigerator with 100 products to choose from.Guests have access to the outdoor pool surrounded with ample sun beds and parasols. Sports-minded guests can make use of the well-appointed gym, or the tennis and squash courts.For relaxation, there is a full spa with a Turkish bath, sauna and massage rooms. Hotel SU also features an on-site hairdresser and shopping arcade.Dining choices range from Mediterranean to Japanese and international cuisine. Guests can also enjoy snacks and drinks at the pool restaurant and the beach bar.SU Hotel is located 1.5 km from the city centre and a 15-minute drive from Antalya International Airport. ... more   less 
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Also Known As:
Hotel Hillside Su
Hillside Su Hotel
Hillside Su Antalya

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