November 2013 weeks holiday
The Hotel is miles from anywhere check in was fairly quick, we arrived at 7 pm and it was dark.
we went to the room and found at first glance it looked OK !!!!, we found the safe was locked and had to sit in the room for 50 minuets till someone came to open it.we went to find the restaurant the complex was poorly lit and very dark we found it eventually, we struggled to find a table and the food wasn't great. the tables were left full of dirty plates piled high with unfinished food.
we went in to the lobby bar to get a drink only to find people ten deep at the bar waiting to get served and only two bar man working, this was a huge bar and some 90 + people waiting to be served.
The following morning we got up and I opened the curtains to look at the view, only to find the balcony was covered with a big tree we couldn't see anything the tree totally filled the balcony.
Going for a shower was a challenge as the shower head was fixed pointing down on to the taps
to get under it you had to balance above the taps. the tiles had big crack in them and the bath poor condition as it had black stains on it.
we went down for breakfast to find the restaurant was full again on speaking to a waiter we found out the hotel had three conferences on and they all came in from 7.30 till 9 am also Friday to Sunday local Turkish family's came in for the weekends so as a tourist we are the minority in the hotel and got treated the same way.yet again the food was poor and repetitive.
when to went to the bars you got served after all the locals as I cannot order in Turkish they just shout over us and got served first, after Monday it got a little better as the local vacated the hotel and we had less competition to get served.
the following morning I woke and looking across to the other bed the bottom sheet had moved revealing a large brown stain on the mattress on lifting the sheet the mattress was full of marks and stains I checked my mattress only to find mine was the same I took photos and went to see the Thomas cook Rep see could not believe what she was looking at I told her about the shower and the view she demanded the manage come up to the room to explain and was asked to bring the house care manager with him.
The manager told us they have a lot of problems with mattress and could not explain why a 5 star hotel was in such a poor condition and told us he would deal with the problem right away he offered us a free booking at the Italian restaurant as compensation.
this is not a 5 star hotel and look at the pictures to make your own mind up.
- Official Description (provided by the hotel):
- We have built the WOW Kremlin Palace in Antalya in accordance with the original so that you do not have to travel thousands of kilometers to see it, and so that you can explore this structure which is the residence of the Russian Tsars here. You will begin your holiday at the "Resurrection Gate" at the entrance to Kremlin Square, and will return as if you have been reborn. We invite all of you to this holiday resort which has come out of fairytales - the unique Kremlin Palace where the splendour of the architecture combines with the tranaquility of your holiday. Our resort is 20 km from Antalya Airport and 17 km from the center of Antalya Lara. Free Services: Welcome cocktail, foods & local and standard imported drinks, mini bar, safety deposit box (in rooms), fitness center, Turkish Bath, sauna, squash, pugy club (mini club), internet cafe, daytime sporting activities & night time shows, 30 minute group tennis lessons, tennis rackets, catamaran, windurfing and sailing (all require certificates), canoing, first trial dive at the swimming pool, towels, sombreros and chaise longues, hammocks and cushions, wireless internet access from the lobby. Services Subject to a Fee: Room Service (24 hours), special wine menus at the A la carte restaurants, premium alcoholic drinks, Sushi Restaurant, Mangal Park, El Sombrero estaurant, La Gondola Restaurant, doctor, nurse, massage, beauty center, hairdresser, tennis school, tennis court lighting, mini football and basketball pitches lighting, sailing school, diving school, laundrette & dry cleaning (ironing), babysitter, telephone & fax, motorised water sports, the pavillions (specially equipped private relaxation areas on the beach), bowling, Pay TV, internet access in the rooms. ... more less
- Reservation Options:
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- Also Known As:
- World Of Wonders Kremlin Palace Hotel Antalya
- Kremlin Palace Turkey
- Kremlin Hotel Antalya
- Kremlin Palace Antalya
- Kremlin Palace Hotel
- Kremlin Antalya
- Kremlin Turkey