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All reviews sister hotel turkey duplex room main restaurant entertainment team bean bags water slides great holiday indoor pool turkish bath out of season family holiday other nationalities bad points meal times a la carte all inclusive hotel
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Reviewed 2 June 2017

Good hotel, food good with lots of choices, pools excellent. Animation team bit of a letdown as they mainly look to entertaining the Russians, only our last day did we get asked to
Join in poolside activities.

Location is OK might need to get transport to and from shops unless you like a good walk.

Beach is fairly good, can swim OK and there is a jetty you can use to sunbathe and swim from.

Overall enjoyed a good family holiday with grandson and friends.

Stayed: May 2017, travelled with family
3  Thank Corbett3858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELIF K, Customer Relations Manager at PGS Hotels Kremlin Palace, responded to this reviewResponded 5 June 2017


Thank you for taking the time to share your recent visit with us. We are so pleased you enjoyed your stay at WOW Kremlin Palace Hotel.

We were particularly delighted to read you enjoyed our facilities and huge territory, relaxing ambiance. We are also glad you found the location to be perfect for your family visit to Antalya. Thank you again for taking the time to share your observations with us, we hope to have the pleasure of welcoming you back soon.

If you have any further questions or suggestions for WOW Kremlin Palace or another WOW Resort Hotels please do not hesitate to contact me at crm@wowhotels.com

Best Regards,

Elif Körük
Customer Relations Manager
WOW Resort Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2017 via mobile

WOW Kremlin was one of the most prestigious 10 years ago. Being old is acceptable but being dirty is not. The baby cot you have provided is a pity, dirty. Restaurant is just a place for you to eat and leave ASAP, really chaotic. Baby dining chairs are dirty. Bathroom pile joints are darkened, aging. Neither a 5 star nor a good place.

Stayed: May 2017, travelled on business
Thank anacreon06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELIF K, Cıstomer Relations Manager at PGS Hotels Kremlin Palace, responded to this reviewResponded 12 July 2017

Dear guest, Every comment from our guests has great importance and helps us in our continuous Improvement Process. It is unfortunate that we have not been able to convince you to 100%. In regard to your comments about room cleaning, we informed our HK Manager to organise a particular training on room cleaning to the individuals who cleaned your room. We also informed our HK manager of warning her chiefs to pay maximum attention to controls of the cleaning service standard. We are aware of our responsibilities and promises for all our guests so thank you very much for sharing your ideas with us. It is always our effort, to offer our guests the best service. Please be assured your feedback is shared with our management team and will receive the necessary attention.Nevertheless, we wish you all the best and many nice holidays for the future.

Best Regards,

Elif Körük
Customer Relations Manager
WOW Resort Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2017 via mobile

Rooms and lobby needs upgrading urgently otherwise it is a great hotel. With upgrades this hotel can compete with others in Lara. This hotel was one of the best hotels in Antalya 10 years ago. Hope to see, its glory again.

Stayed: May 2017, travelled with family
1  Thank avukat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELIF K, Customer Relations Manager at PGS Hotels Kremlin Palace, responded to this reviewResponded 16 June 2017

Dear guest,

Thank you for taking your time to write a review on Tripadvisor. Your opinion is very important for and helps us to continuously improve our hotel in order to make each of our guests .

I wish you other visits to Antalya, you will prefer us to make a nice holiday. Thank you very much for taking your valuable time to share your comments with us.
We are looking forward to welcoming you.

If you have any further questions or suggestions for WOW Topkapı Palace Hotel or another of the World of Wonders Resort Hotels please do not hesitate to contact me at crm@wowhotels.com

Kindest Regards,
Elif Körük
Customer Relations Manager
WOW Resort Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2017 via mobile


I liked the hotel and around.
Pros:
- design
- architecture
- service
- location (20 minutes from the airport)
- food
-gardens
- possible to benefit from Topkapi Palace
Cons:
- a bit outdated rooms but ok

Overall, recommended :)

Stayed: May 2017, travelled on business
Thank polly_2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELIF K, Customer Relations Manager at PGS Hotels Kremlin Palace, responded to this reviewResponded 16 June 2017


Dear guest,

Many thanks for the recommendation and taking the time to share your thoughts regarding your recent stay. It's nice to hear you like our facilities and territory of the hotel. I will share your thought about food with our kitchen team.

We all look forward to having another opportunity to welcome you in not too distant future.

If you have any further questions or suggestions for WOW Kremlin Palace Hotel or another of the World of Wonders Resort Hotels please do not hesitate to contact me at crm@wowhotels.com

Kindest Regards,

Elif Körük
Customer Relations Manager
WOW Resort Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2017

I holiday 3 times a year in turkey and have had the pleasure of staying in some amazing hotels, unfortunately this was one of my worse experiences along with the dinler hotel another hotel for you to avoid! Where to start? Hotel overall condition, it needs a good jet wash everywhere windows, furnishings etc basically in desperate need of a refurbish. The photos advertising this must have been taken 20 years earlier certainly looks nothing like the photos! The hot food? What hot food? Everything I tried apart from the soup was cold, the bedroom sheets and towels were clean but carpets curtains bathrooms, hairdryer didn't work etc obviously haven't been cleaned or maintained since the hotel was built. The hairdressers were way over priced they wanted £120 for a cut and colour?? And the Fella certainly wasn't Charlie Miller Also don't buy anything from the jewellers for your other half as a suprise and she doesn't like it or want to exchange it for something else or ask for a refund as that won't happen, and they will charge you an extra couple of 100 to change it! Total rip off! Kids sweet shop total rip off! Sweets 3-4 times the price here at home! Taxis mega over priced and you will need one to get anywhere from this destination, but you could use the bus!
Staff were nice even though they were limited in English, diving staff were great with my lad, also water sport staff.
Would probably rate this for uk holiday makers as a 2-3 ⭐️ honestly for the same price there are far better hotels don't be sucked in buy the pictures or other reviews!

Room Tip: Don't book this hotel
  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ELIF K, Customer Relations Manager at PGS Hotels Kremlin Palace, responded to this reviewResponded 16 June 2017

Dear Dawn ,

We truly regret that your vacation in our resort has not met your expectations. Your opinion is very important for us and helps us with the continuously improve our hotel in order to enable each of our guests a nice holiday. Please be assured that our Management Team will carefully examine your feedback in order to improve us in our Weaknesses for the future.

We wish you and your family all the best and hope that you maybe would give us a second chance in the future.

Best Regards,

Elif Körük
Customer Relations Manager
WOW Resort Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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