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“Once in a lifetime”

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Miracle Resort Hotel
Ranked #30 of 231 Hotels in Antalya
Bran, Romania
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Once in a lifetime”
4 of 5 bubbles Reviewed 4 September 2013

Went here for 1 week in may 2013 with my husband and doughters 5 and 3. The room was clean,as well a the entire hotel. The food was good, not as great as I knew it cold be (I have been before in Turkey and the food was excclent)... but enough :))) As others said before e, it was verry annoying that they would turn the a/c off to get us out of the restaurant! Also the waiters were rather irritating as many did not speak english. I especcialy loved the turkeysh night on the restaurant!!! It was a great guy who gave icecream to children and made fun of them, made us laugh!!! Oh, and you have to try the traditional pies that a lady bakes them in front of you!!! The shows in the evening were great, as in one night we had The Alladin musical - my daughters loved it - and even an accrobat band from Russia... In conclusion, we had a great hollyday, with no big expectations!!!

Room Tip: Give a tip to the man in the reception :)))
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lacrisel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miracle2015, Manager at Miracle Resort Hotel, responded to this review, 27 January 2015
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Family Miracle Resort Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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846 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 1 September 2013

This hotel never deserve a one star. pools are crowded, close to each other, you must wear a band if you arfe fully inclusive as if you are a pregnant lady in a hospital? Not family friendly, no entertainment, it was a mistake booking there avoid at all means as it is expensive comparing with the nearby Kervensaray lara which is just 300 meters away from it.
Many guests checked out and moved to the kervensaray lara hotel which has more spaceous rooms.

Room Tip: Rooms are not spaceous enough, no extra bed facilities
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank dabos2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miracle2015, Manager at Miracle Resort Hotel, responded to this review, 28 January 2015
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 31 August 2013

Went to the miracle hotel for 1 week on August 2013 with my husband and 5 year old son. Won't be going back the hotel is catered for Europeans not British. Kids entertainment was terrible half an hour of kids songs. Adult entertainment was awful one night of a dj out the week and the rest there wasn't anything. No sunbeds after 8am in the morning. No holiday atmosphere people in general were very ignorant. On the day we were leaving the man at the reception was very rude over a missing towel? And held up our coach to get to the airport for 45 minutes and had my son very upset because of how rude he was to myself and husband. We eventually got to the airport to find our cases had been took of the coach!!! My husband then had to pay a taxi back to find them lying out the front were anyone could have stole them. This isn't 5 star !!! Was glad to get home. I have to say the cleaners and service by the waiters were great but overall wasn't worth the money we paid

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cfc33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miracle2015, Manager at Miracle Resort Hotel, responded to this review, 28 January 2015
Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 25 August 2013

An excellent week at this hotel.
The place has a very nice ambiance to it!
There were a few other english families, but the majority seemed to be from Holland, Belgium and Eastern Europe.

We had a x 2 adjoining rooms, one with a very large balcony with a fantastic sea view.
The rooms & all of the hotel were spotless!
Staff were constantly cleaning.
The beds were comfy and the rooms & bathrooms well equipped.

We did have issues with the key cards a few times but this was minor.

The hotel facilities were great, the lobby and the lobby bar were very well furnished.
We could not really fault anything.
The pool was great - it was very clean and very well laid out, we managed to get beds in a good position by 8.30am every morning.
The kids loved the slides.
The gardens very well manicured.

The beach & beach bar were lovely, as was the jetty on the beach, with cushions etc.

The restaurant was great, at times it was rather overwhelming with so many people!
But we always managed to find a place for x 8.
We never queued more than a couple of mins for a specific food, usually meat - eg entrecote steak on the grill!
The quality, standard & variety of food was excellent.
We did not try any of the other restaurants, as we had small kids and everyone was happy with the restaurant.
One quite annoying thing was if we went into lunch late - just before 2.30pm, by about 3pm they would turn the a/c off to get us out - which is understandable but annoying!
Also the waiters were rather irritating as many did not speak english and did not try to help you find a place or set the table. Some were more helpful than others and bought us drinks etc.

The entertainment was outside in the ampitheatre of an evening, which during our stay was 28-30C at night - so rather too hot! We gave it a miss after the first couple of nights, but the shows we saw were quite good.

The hotel location is not wonderful, as there is not too much near the hotel except a strip of tourist shops catering to all the hotels along the strip - I think there were another 5/6 hotels along this strip, note the Miracle is next to the Titanic which did not look any better than the Miracle.

Overall a lovely week and a fantastic place.

I would definitely recommend it, and we would definitely return.

Oh yes I also need to mention the hotel photographer that took some amazing family pictures for us -they are next to the swimming pool bar and also the hotel shop. Very high standard and not bad prices!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank hilarylevy l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miracle2015, Manager at Miracle Resort Hotel, responded to this review, 27 January 2015
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Family Miracle Resort Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 25 August 2013

went on 13 august to the 23 august 2013

room stayed on the 9 floor rooms are big,bed was a super king and comfortable, cleaned every day, if you go on the balcony you get the noise from the the fans on the roof but when doors are shut cant hear a thing neighbors no problem

pool/beach went down to the pool at 6.30 towels already out by 10 o'clock you wont get a sun bed by the pool you will get sunbeds on the beach no problem

staff had no problem with, but at least 80% of guest are rude

food im no fussy eater but there was loads there and breakfast i had omelet was made fresh,but deserts didn't like, snacks burger and chips jacket potatoes, dinner is like a free for all people running around like headless chickens, get there ever start or the near the end

entertainment was good, show on every night, daily games though out the day

a big thanks go to Manni Hamburg and Fahri and all the staff

i would go again but not peak season

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tonymoseley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miracle2015, Manager at Miracle Resort Hotel, responded to this review, 27 January 2015
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Family Miracle Resort Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Linkoping, Sweden
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 August 2013

We had stayed in the hotel for one week and we had our wedding there.
It was awesome wedding, and the staff and management were so helpful, the dinner was 5 course meal which was awesome, we order dance floor and they arrange cooler for us, so it felts so good to dance on the dance floor.
The sea was really perfect, we were a group of people, we could find easily seat close to beach. It was a little bit hard to find place for 20 people close to swimming pool, but it had a lot of place in the beach.
I should mention Hayal was my wedding planner.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Golnaz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miracle2015, Manager at Miracle Resort Hotel, responded to this review, 27 January 2015
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Family Miracle Resort Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 August 2013

We went to Antalya during July this year to celebrate our Wedding in Miracle Resort. Our stay was Wonderful and everything went well. The hotel personal was very friendly and helpful, and we really felt like VIP guests there since it seemed like most of the service personal there knew we were the wedding couple and treated us as such.

The rooms were clean and spacious, the bed big and comfortable and the balcony view was beautiful. Our only issue was that our room had some issue with the card reader to activate the electricity in the room. This however was dealt with soon after we reported it.

The Hotel garden and pool area was very beautiful and really large. It was perfectly suited for our outdoor Wedding dinner in the beautiful secluded garden setting where we and our guests were served delicous food and had a dance floor with DJ music, lights and big cooling fans so we could dance all evening in the warmth.

The beach were also meeting all our expectations with the warm clean water, plenty of tanning chairs set up on the sand, a good jetty which was the perfect location for our wedding ceremony. The beach didn't have any rocks where you enter which was to my satisfaction. Just soft sand and no hurting feet when you try to enter or get out of the water.

The food in the Hotel restaurant was good and had lots of options so you could try something new everyday if you wanted. The only thing I was missing was bacon for the breakfast, but I can imagine bacon are hard to come by there given it's a muslim country.

Overall we were very happy with our stay in Miracle Resort and we can recommend it for anyone going to Antalya!

The only negative things I can say about our stay was the bad English knowledge among some of the hotel personel. For instance, it was a bit difficult to call and order lunch to be served in our room one of the days since the lady answering the phone didn't seem to understand english, so it took 3 phone calls before we managed to get our order to the other side. However the receptionists, bartenders, waiters, guest relations etc knew good enough english.

The other thing I can mention was that it seems like the Hotel management had little trust in their employees and they had to call and ask managers for even the most simple decision. It also seemed like there was too many managers which made things a bit chaotic when one manager made some decision and another didn't get informed and lots of heated discussions errupted from very simple things.

I will give you an example to explain what I mean. One of the evenings, we and our wedding guests wanted to go to a Night club outside the Hotel in the city of Antalya itself. For this, we asked guest relations in the Hotel to arrange a buss/big taxi for us so we could all travel there together from the Hotel. The guest relation collegue had to make a phone call to some manager to get permission to arrange this trip, but it was fixed and everything seemed to be in order. The next day, a couple of hours before we were going to leave for the club we went to double check with guest relations that the taxi was coming. This day a different person was sitting there, and she didn't know anything about what had been planned the day before, so she too had to make phone calls to different managers and arrange it again. A few phone calls and some waiting it was fixed ones again, and we thought everything was in order until it was time for the bus to arrive. We get phone calls from some of our guests which stayed outside Miracle Hotel that we had asked to get permission for them to enter the Hotel Lobby to join us in our taxi for the Night club, that they werent allowed to come inside the Hotel, despite all our efforts. So again, we had to go and speak to the guest relations person and tell her to call the Hotel Gate guards to let our guests in so they could come with us like planned in the taxi. Finally they were let in, and a after some delay the taxi arrived too. Then a Hotel manager showed up and started to argue with us that they hadn't allowed this operation, and that they must be informed of this and it's their decision to be made and I had to argue with them for a while to explain for them that we can impossibly know which of their 50 managers have authority to micro manage every small event in the Hotel.

You get the picture, it was a mess but at last all of us (about 30 people) left in the two taxi busses and everything went fine after that and we had a great evening in the Club and got transported back to the Hotel after without any further problems.

Maybe it is the Turkish culture to enjoy heated discussions and arguments about small things, it was just a bit strange for someone with Swedish background to see.

That's all!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bertil J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miracle2015, Manager at Miracle Resort Hotel, responded to this review, 27 January 2015
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Family Miracle Resort Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Miracle Resort Hotel

Property: Miracle Resort Hotel
Address: Guzeloba, Yasar Sobutay Street No:34 Lara, Antalya 07230, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#22 On the Beach Hotel in Antalya
#23 Spa Hotel in Antalya
#30 Luxury Hotel in Antalya
#32 Romantic Hotel in Antalya
Price Range (Based on Average Rates): £
Hotel Class:4 star — Miracle Resort Hotel 4*
Number of rooms: 701
Official Description (provided by the hotel):
Live the Miracle... With the magnificent colours of the Mediterranean, web ring together people from all over the world to experience the joy and relaxation together. Continue your day in the blue waters of the sea and peaceful green nature in the Miracle Wonderland. Miracle Resort Hotel's matchless comfort and quality lobby greets you... In all room types you will find the comfort, you looking for. 70% Of our modern decorated rooms are with the sea view. There are A la carte world cuisine restaurants, each with a special taste of their own and classy bars, which give the opportunity for enjoyable conversations. The most pleasurable moments are lived at Miracle Resort Hotel. With It's "Ultra All inclusive system" and extraordinary service quality, Miracle Resort Hotel is with you every moment. We are here as "Miracle Resort Hotel" to let experience every excitement and color. ... more   less 
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Also Known As:
Miracle Hotel Kundu
Miracle Hotel Antalya
Hotel Miracle Resort Antalya
Antalya Miracle Hotel
Miracle Resort Antalya

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