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“Relaxing break”

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Kervansaray Hotel Kundu
Ranked #64 of 232 Hotels in Antalya
Bristol, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Relaxing break”
Reviewed 19 October 2013

We stayed here 4th - 11th Oct and had a brilliant time. The hotel is only 20 mins transfer which is thankful. It seems as though Lara Beach is a purpose built strip of endless 4 and 5 star hotels with their own little strip of beach. Kervansaray Kundu never claims to be 5* but I have stayed in many grades of hotel and the stars on this seem right. There are not a lot of Brits to this hotel but an abundance of Russians and Germans but makes a refreshing change as opposed to seeing lots of drunk Brits in Spain! Some reviews mention the grubby carpets in the hallways and yes they could do with upgrading but if it was a different surface such as wood or tiles it would make a lot of noise if you wanted a lie in...so I guess you can't please everyone. Make a point of getting the buses, very easy to use and cheap as you like.
The good points:
Waiters constantly buzzing around and clearing plates, drinks,etc. I have been to hotels in the past where wasps are a big problem because no-one clears it away. None evident here.
The views from the rooms and the balconies are amazing, lovely to sit out and watch the world go by and all the water sports from the safety of the balcony.
Rooms were an adequate size, maids came in and changed the sheets everyday and mini bar of soft drinks stocked daily. The room is clean and of adequate standard. Beds comfortable and the shower powerful.
Food was brilliant, full range of salads, breads, hot and cold foods, show cooking was great with daily BBQ'S and range of international foods. Breakfasts were my personal favourite with freshly cooked omelettes and pancakes. Desserts were delicious and so many. The carved melons in the evening were always a welcome art. Drinks normal for an all inclusive.
Particularly liked the pancake hut by the poolside where you can get freshly made pancakes and chocolate sauce, donor kebabs and jacket potatoes. There is a lady making flat bread also which is delicious.
The entertainment was brilliant, we saw salsa dancers and acrobatic displays. They really put a lot of effort into it.
The outside areas and gardens were immaculate and always being tidied up.
Mustafa our rep was very informative, letting us know of honest places to go and the cheapest way to get there.
There is a market that come and sets up on a Monday night and you can have a camel ride if thats your thing. The turkish are their usual pushy selves when it comes to browsing but just go along with it and you can pick up some major bargains if you just pretend to walk away!
Never an argument or having to set the alarm at 5am to get a sunbed, because there are so many different areas of beach or pool there is more than enough to go round.


The bad points
The pools are absolutely freezing, we went to Bodrum a couple of years ago and the pools were the same there so must be a turkey thing! I didn't attempt it as it's like ice. One person who jumped in said they felt like a 'titanic victim'! :-)
The tiled floors around the complex are very slippery especially with flip-flops on.

All in all we would recommend this hotel and we would go again.

Room Tip: If you are able to request a floor anything above the 4th floor will get you a lovely view
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank louise w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kervansaray H, Guest Relations Director at Kervansaray Hotel Kundu, responded to this review, 2 November 2013
Dear Louise,

Thank you for your kind reviews. We're very glad to see your overall satisfaction with our hotel.
As Kervansaray Hotels, we’re always in search of maximizing our service quality by taking in consideration of your very precious comments.

Hopefully, we can welcome and provide you a good holiday in our resort soon.

Kindest regards
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northants
Level 4 Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 October 2013

we have been to this area before and were aware that it is more 'German' orientated, this didn't worry us as we understand German and enjoyed telling the locals we were English and then spoke to them in German, it did confuse them. We found most of the staff did understand English though. Check in after a short transfer trip was quick and painless, the bell boy brought our luggage quickly and showed us how to use the safe. The beds oh so very hard, was like sleeping on the floor, so we didn't sleep well at all along with the noise from our neighbours, the maid vacuuming the corridor at 0800 hrs and the noise from the music outside.The air conditioning only seemed to work when the outside temperature got to 30 degrees but it wasn't up too much and I dread to think what it would be like in summer. Pool was okay if you enjoy an ice bath, it litterally took your breath away, the sea was much warmer. The music around the pool was mostly Turkish which became very tedious. The animation team apart from a quick sprint down the pool muttering 'beach volley' every morning, did little else and were a waste of time, they spent all their time in their gazebo stareing at laptops. Food, yes plenty of choice but the flies everywhere were a total turn off, and there was the usual bad manners of our European friends to contend with. The main road outside the hotel had the usual selection of 'bazaars' and was relatively hassle free. A polite 'no thank you only looking' and they left you alone. Overall the whole point of our holiday was to get some sun and rest, we got the sun, and relaxation but sadly not very restful. Would go back to the area, but would try a different hotel.

Room Tip: if you have young children who need an afternoon nap ask for a room on the east side of the hotel o...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NorthantsSapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kervansaray H, Guest Relations Director at Kervansaray Hotel Kundu, responded to this review, 2 November 2013
Dear our valued guest,

Many thanks for relying on Kervansaray Hotels' service quality and choosing us among endless choices.We're glad to see your contentment with our welcoming service but it's regretful for us to fix that you weren't satisfied completely with pool temperature, music and activities organized in our facility and bed comfort.
We'd like to kindly inform you about the fact that our outdoor pools have not any heating system and this information is shared with the agencies and companies we corporated with.Our animation programme is weekly organized by Management considering the probable inhouse guest profiles, nationalities and preferences, our music list is arranged considering these criterias as well.
Despite the infos given above, we're sorry that your holiday experiences could not meet fully your expectations.
Every kind of guest feedbacks matter us very much and meticulously will be taken on board by our Management Team. If you choose us again, we would be very pleased to assist your special demands and meet your expectations.

Hopefully, we can welcome you soon and again.
Kindest regards...
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Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 October 2013

We are currently half way through our holiday at the hotel and we are very disappointed. From what I can see we are the only English couple here, which explains a lot.
-the staff cannot speak English (with one exception so far)
-when you go to reception to ask questions they are rude and dismissive a simple we don't know would be better.
-food is boring, everything tastes the same despite there being lots of choice for example there are meters of buffet set out with puddings, they all look different some pastries and some sponges but because every thing is dripping with watered down honey it tastes the same as the other.
-breakfast is not geared up for Brits but ok if you like cheese in the morning.
-pastries are left out all afternoon in the lobby and are stale from the off, probably left overs from a previous day.
-the air conditioning is terrible. We put it on the highest setting and lowest temperature all night and still in the morning we wake up hot and sweaty. It is a fan built into the ceiling rather than air con.
-music that is played outside goes on until midnight and makes everything on our balcony vibrate. Wouldn't be too much of a problem but it's Turkish music which we don't know.
-fridge in the room does not work it keeps it cooler than the room but still Luke warm.
All in all not a 5* or even a 4T. Thomsons at this time should not be advertising it as such and certainly not for that price. Such a shame because it's our honeymoon and everything has been wrong. I wish do badly we had gone elsewhere. I will be complaining to Thomson the minute we get back.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philli4000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kervansaray H, Guest Relations Director at Kervansaray Hotel Kundu, responded to this review, 9 November 2013
Dear Phili,

First of all, we would like to thank you for sharing your opinions about our hotel on this web site .
As Kervansaray Hotels, we’re always open to every kind of opinion and suggestion for improving our service quality. Many thanks again for giving us to check again our service points and their routine operation and to clarify some misunderstandings and misinformings.
In order to ensure that our Group Companies have an efficient, competitive structure in harmony and continuous development, our primary approach for Human Resources is to create and implement the Human Resources Policies required to convey the experiences and power of the “Company” to them.
We select the right person for the right job by finding out the best practices in and out of the organization, spreading them throughout the organization and adapting a Human Resources Management approach in the world standards…
Kervansaray choose its staf after the tests and procedures below;
•Personality Tests
•Professional Tests
•Foreign Language Tests
•Competency Determination
•Competency-based Interviews and Tests
•Presentation Exercises
•Group Interviews
•Internal Appointments
•In-group Rotation
•Evaluation
Additionally, we attache an importance to in-service training of all of our staff. Smile, politeness ,courtesy and professional posture are the most crucial points taken in consideration in staff selections.

Our main restaurant consists of an open buffet and its menu is prepared weekly and meticuluosly considering the inhouse guest profiles, preferences and expectations.

Relating your suspicion about the pastries freshness and reliability, we'd like to underline the fact that the hotel never uses any cooked food twice in any service point. For assuring the quality and the hygiene of the food; many inspections are followed during the season by the hotels Food & Safety Supervisor, by Ministry of Culture, by the tour operators and National Britannia . So, please do not hesitate about the safety and reliability of the hotel products.

Concerning your criticism about air conditining, as it can be seen in the hotel info sheets or agency contracts, the hotel services can be changed due to weather conditions. In Turkish Riviera destination, October and November are accepted as transitional periods when the weather temperature is not as cool as for activating the heating system and not as hot as for activating the cooling system.

Besides, upon your disturbance due to the music heard in the balcony, we want to notice you that like all of the open air organizations, in our hotel ,we have to stay loyal to the noise control regulations and keep the decibel in the standard measure.
Additionally the minibars in the room works like a thermostat, so it serves the purpose of keeping the temperature, not serves cooling or icing the beverages inside.

Despite the infos we presented above, we would like to notice you that we've taken in consideration all of the impressions you shared here, and sorry for not meeting your holiday expectations in total.

Hopefully we welcome you again and provide you better holiday memories.

Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 16 October 2013 via mobile

We had a lovely holiday in Lara Beach. The hotel is not far from the airport about 20 min. On arrival we were invited first to have something to eat before check in, although we arrived at midnight. The hotel is located on the beach and there are plenty of lounges.
The food was very good with plenty of options, lots of salads, types of cheese and very good deserts. Also they had lots of fruits which were very tasty. We enjoyed the barbecue and the theme nights. There is the main restaurant where you can have breakfast, lunch and dinner. We haven't tried the snack bars as it was too much for us but I could see that there were options to choose.
We tried the Turkish and Fish a la carte which I would recommend.


The drinks were acceptable. Beer was great as it was Efes. The rest of the drinks were fine, just need to find what you like from their selection.n
Entertainment was good with some of the nights excellent. Don't miss the Turkish night bot food and entertainment.
We tried the spa which was very good and I would recommend it.
You need to use the lifts as the stairs are only for emergency. Sometimes it can get busy at peak times and you may need to wait for couple of minutes, but not what it was exaggerated in other reviews.

Internet it's only in the lobby and their route get crashed quite often and you need to wait to be restarted. However you don't really go on holiday to surf the net!

Most prices are in euro or Turkish lira but really they accept any currency you have.

Our Thompson rep Mustafa was great and very helpful with information.
We wanted to book the trip to visit Antalya by night but it was so popular that there no tickets available during our stay. However it's quite easy to get by public transport which is cheap only 2 Turkish lira/person outside of the hotel.
People are friendly and they give indications even with limited English.
We also booked the trip to Kekova and Mira which is very nice to do if you are interested to historical places and great views along the way. The rep for the trip Feray was absolutely amazing and our day was perfect.

To summarise we had a pleasant as we were expecting to be worse based on some of the reviews. If you are picky you will always find things to complain about. I believe it's a good value for money.

Stayed September 2013, travelled as a couple
Helpful?
Thank Eliza_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kervansaray H, Guest Relations Director at Kervansaray Hotel Kundu, responded to this review, 18 November 2013
Dear Eliza,
Dear valued guest,

Thanks sincerely for choosing Kervansaray Kundu and sharing your constructive opinions with other holidaymakers.
Your opinions matter us very much.

Hopefully, we welcome you again as soon as possible at our resort. and provide you the best holiday memories.

Kind and warm regards...
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Glasgow, United Kingdom
1 review
Reviewed 14 October 2013 via mobile

It was great the only thing was we got the photos great photos btw but my father payed £200 for a DVD with all the photos on it plus 35 photos in a album and a poster but when we got home I looked to see all the photos and they gave us a empty disc but besides that it was great the flumes were opened 7 hours the wave pool was opened 4.00-4.30 pools 24 7 sea next to beach bar but there was a lot of men age anywhere from 20-75 chating up young girls and older women young girls age 9-18 older women age 60-90 just because they want into Britain Turkish people can't get into Britain unless they are maryed to Someone from Britain

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erinxx10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kervansaray H, Guest Relations Director at Kervansaray Hotel Kundu, responded to this review, 2 November 2013
Dear Erinx,

Primarily, we'd like to thank you very much for choosing Kervansaray and giving us a feedback about your holiday experience with us.

Your overall satisfaction about the hotel quality and service points pleased us very much.

We'll evaluate all the points you underlined in your review and check again our Photographer Service which has an independent Management from the hotel.
Many thanks again for informing us.

With the wishes of welcoming you again with the best vacation memories.

Kind regards...
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Newcastle upon Tyne, United Kingdom
Level 6 Contributor
113 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 14 October 2013

We stayed here 1st-8th October 2013. We booked the holiday through Thomspon on the last minute, we didn't pay any extra for double room but upon arrival we were given a double room on the 8th floor with such a beautiful sea-view.
However the air conditioning didn't seem to be working at all in the room and neither in the whole hotel, we complained at the reception the following morning about this and they sent someone who couldn't speak any English to have a look which is what he did, left without giving any signs that he'd be back and came back with a ladder after half an hour, took the fan out, washed it in our shower tub and put it back showing us that it was working. It wasn't working at all and I believe that this was due to the fact that the air conditioning wasn't working in the whole hotel! However, it wasn't very hot during the night so we managed to sleep ok, but once the sun was up in the morning the room was heating so bad that we could barely stay in..
Then the water in the shower was hot and cold all the time, we couldn't have a decent shower during our stay and sometimes there was no water at all for at least 10-15 minutes, a few times we had to wait with the shampoo on for 15 minutes for the water! This was a really bad problem for a hotel that claims itself a 5*. All the time when we didn't have water we rang the reception and we were told that it was due to some technical problems and we'll have to wait for the water to be back..whenever.. They were really rude at the reception and they didn't speak English at all, looked like that was the case with everyone in the hotel, they speak German, Russian and Turkish, but no English..
The room cleaner didn't actually bother to do his job, he was just replacing the toilet papers and the towels, but he never cleaned the toilet or the room once.
The Gym was very hot, no air conditioning so it was almost impossible to do any workout, the machines were so old and with broken pieces, very dissapointed by the gym. We preferred to play tennis or basketball outside than to boil in that gym with antique broken equipment!
The food was ok for someone who doesn't like meat too much, a lot of plain salads rather than mixed salads and no food presentation whatsoever.. Just bowls of cabbage, tomatoes, cucumbers, parsley, mint etc and you just mixed them yourself. They rarely had fish (and when they did it was mostly mackerel, one night they did a nice grilled sea-bass) and the chicken was not great cooked, not much choice of meats neither. The desserts were ok, we liked the baklavas, but no presentation for deserts neither.
The wine was not bad and neither the beer, they also had a great selection of herbal teas which were all nice.
The a la carte restaurants are just fine, although the service is extremely slow! we went to the Turkish restaurant one night and this is the only restaurant that's outside and it started to rain quite bad that night. It looked as if the roof was covered but as soon as it started raining the water poured through that roof cover over all of us, in the plates and everywhere. They brought some big umbrellas from the outside and we managed to finish our dinner while being freezing cold and still soaking.
We also tried the Italian restaurant which was ok as it was inside the hotel, but the service too slow! There is also a Fish Restaurant inside the hotel which we didn't actually try.
The animation team was the worst of all, they were not doing absolutely anything, I didn't actually know they even existed until our 4th day there when we had to ask for a ball to play basketball. The amphiteatre for the shows is located outside so it's not covered. There were a few windy chilly nights and there was no show due to the weather! In one week they only had 2 shows outside, the Turkish folklore was really good. You'd expect to have an inside show theatre in a hotel like this, as the weather is not always good..It's either too hot in the summer and windy&chilly at the beginning and the end of the season..
There is a disco on the beach (which during the day is the beach bar) and they only use it in the summer time, however they do have a disco inside which is basically a un-used and un-furnished room with a sofa, a dirty bar and as tables they use the plastic pool tables!! We went there one night out of curiosity and we ended up leaving after 5 minutes, the flashing lights are way too flashing and they'd make everyone dizzy and the sound is terribly bad and loud, we could actually hear it from the 8th floor of the hotel! Horrible place, it's not a nightclub as it's advertised, it's an absolute damp!
There is also a Piano bar with an actual piano that nobody is using. Very crowded little place with no music or air conditioning.
The wi-fi is only free 30 minutes every day in the lobby and you have to pay 15 euros for the week to have it the room.
Late checkout was 60 Euros up to 6PM and 80 EUROS up to 8pm, but we totally refused to pay this for a room with no air conditioning and hot&cold water. So we checked out at 12, left the luggage in the luggae store-room and we were advised that if we needed to have a shower to go to the spa! Oh my God, what a spa, the dirtiest place I've ever seen, the changing rooms were so small and wet and dirty and so were the showers, I can't imagine how people still go to that sauna and even for massages in that place!
Finally, the best things about the holiday were the view that we had from our room, the beach which is quite long and beautiful and the sea as we managed to swin in there a few times. The hotel is one of the worst ones I've been, no offence, but I tend to believe that it's more designed for Russian&Turkish and for a lower class of tourists.. I hope Thomson will take this hotel out of their list next year as it's not up to Thomson's standards.

Room Tip: Ask for a room on the upper floors
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruxandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kervansaray H, Guest Relations Director at Kervansaray Hotel Kundu, responded to this review, 9 November 2013
Dear Ruxandra,

Primarily, thank you for choosing and reviewing Kervansaray.
Kervansaray Hotels are always in search of providing a service guaranteed in the agreements completing it with their guest oriented management approach. All of the guests special requests and suggestions matter us very much for assuring usual Kervansaray quality.

Please be sure that like all of the guest feedbacks, your review has already been presented to the Management's attention and it's going to be checked and evaluated in detail.

If you give us the honour of welcoming you again, we assure to present you good holiday opportunities.

Best regards,
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Cannock, United Kingdom
1 review
Reviewed 12 October 2013

I'm not a snob but this hotel is only a 3 star at best on our arrival we were given a twin room when we booked a double and when we complained we where told to lump it also the staffs attitude is terrible here are a few things which let this hotel down.
1. Service is not very good.
2. You do not get the room you have booked.
3. Rooms not cleaned to a good standard one day it wasn't cleaned at all.
4. Rooms very basic.
5. Spa dirty and very noisy .
6. Food basic in all restaurants.

Good Points.
1. Beach very good.
2. Pool area and water slides ok.
3. Gardens good.
4. Water sports good but expensive.

Overall as I have said this is not a 5 star hotel but you can have a nice holiday but for the same money there is genuine 5 star hotels along the same beach.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wilwrigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kervansaray H, Guest Relations Director at Kervansaray Hotel Kundu, responded to this review, 9 November 2013
Dear Wilwrigh,

First of all, we'd like to thank you for choosing Kervansaray and giving us a feedback concerning your holiday experience in our hotel.

Your opinions matter us very much, because as Kervansaray Hotels we're always in search of improoving our usual service quality with your contributions .

All of your comments are examined in detail and our Management Team and definitely our team does their best for improving the mentioned sections if it's necessary.
Hopefully, we can have the chance of welcoming you again with better holiday memories.


Kindest regards...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kervansaray Hotel Kundu

Property: Kervansaray Hotel Kundu
Address: Kundu Mevkii Antalya Merkez | Lara Beach, Antalya 07230, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Antalya
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Antalya
#36 Spa Hotel in Antalya
#37 On the Beach Hotel in Antalya
#52 Luxury Hotel in Antalya
Price Range (Based on Average Rates): £
Hotel Class:4 star — Kervansaray Hotel Kundu 4*
Number of rooms: 396
Official Description (provided by the hotel):
Only a short drive taking only 14 km from Antalya city centre, facing Lara Beach, this beach-front hotel impresses with its unique pool landscape, large garden and numerous facilities.Spend a family, a couple or friends holiday to remember at Kervansaray Kundu Hotel. While you treat yourself to a professional massage at the wellness centre, your children can have fun in the kids pool, which features a large water slide. Younger guests will also appreciate the all-day animation program and mini-disco.Guests looking for a more active stay at Kervansaray can try out various watersports, including canoeing, diving and parasailing. Work out in the fitness room or enjoy a swim in the indoor pool. Tennis enthusiasts can make use of the on-site court.You can also treat yourself with private pavilion service situated on the unique jetty area.Every summer, Kervansaray Kundu is home to a number of dance groups, magicians and other artists. Listen to live music while sipping a drink in the piano bar, open 24 hours per day. All-inclusive offers also include drinks at the pool bar, beach bar and disco bar.Each of the guest rooms includes a balcony, some of which overlook the water. Enjoy a rest in the comfort of your modern and spacious room and enjoy your meal with the glamorous variety of the open buffet or in a thematic A la carte restaurant, so make your night more special... ... more   less 
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Also Known As:
Kundu Kervansaray Hotel

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