I booked two rooms at Santosa pension several months in advance of my visit to Kas. When our party arrived (after a long journey in), the owner informed us that he did not have two rooms available at the pension. He had only one room but that the four of us (two couples traveling together) could share the room. I explained that I had booked in advance and had even confirmed my booking with someone at the hotel directly, but he simply reiterated that even though that was the case, he did not have two rooms available (no apology). He showed us the room he had available which only had sleeping space for 3, but he said he could bring in a roll away for a 4th spot (this would have made it nearly impossible to move in the room, and that's without all of our luggage). The price for the room was only slightly lower than the price I had booked two rooms for.
After it was clear that I was both angry and unwilling to take this room, the owner finally apologized. He then showed me and the rest of my party another option - two rooms in someone's (presumably a family member's) house up the road. When I arrived to look at it, a woman was removing what was clearly her child's belongings from one of the rooms. The owner said we could stay there for the same price as I had booked. After turning down this option, the owner said that he also had a two bedroom apartment with an ocean view available (his personal winter-home) that we could use for the same price. It was 7KM away. We checked it out, but it was not air conditioned and not clean (the view was fantastic though). As a group, we decided that none of the options presented worked for us. The owner was also kind enough to return the down payment I had already paid to hostelbookers (20 lira) for our reservation.
While I appreciate that the owner tried to find us other options, we were close to being left without a place to stay because he does not honor existing reservations (We were lucky to find the last available room at a pension down the road). I was later told by others in the town that this was not the first time this occurred to guests at Santosa (and other reviewers here confirm this). While the owner gave us a sad story about how busy his life was at the time, I believe that he was able to get a higher price for our room from someone who did not book in advance and was unwilling to kick them out for our reservation.
If you are traveling without reservations, this is probably a great little spot to stay, but if you like to be sure that you have a room booked in advance, this is not the place for you.
It ended up working out for the best for us, because the pension we did stay at (Hideaway Hotel) had an excellent staff, food and rooms. I would recommend checking out that pension.
- Official Description (provided by the hotel):
- Would you like a holiday in the heaven of Mediterranean, with the comfort and composure of your house? Santosa Pansion is a pansion which is founded to deal out to all requests with high quality. Santosa Pansion is in the city center of Kaş, and is comfortable, clean and decent.The pansion consists of 11 rooms; all with incredible views of Kaş from beautiful terrace’s where you can eat your breakfasts and/ or dinners. On the other hand, you can drink, read books/ magazines or sleep in hammock any time of the day. All rooms have 24/7 hot water, AC and private WC and bath.In history, Antiphello’s was the old name of Kaş. It was a fishing village in old years, but now it is a very modern tourism center. Kaş's population is about 10.000 and the destination is full of possibilities.Kaş is one of the most important and beautiful diving centers of Turkey. There are a lot of scuba diving schools and experienced divers from all over the world come here to enjoy the beautiful diving. On the other hand, you can try other activities such as paragliding, Sea kayak, Blue Travel, Bicycle Tour, Horse Riding, Lycian Tour (The Lycian's were the ancient people who inhabited the area of present day Turkey between the bays of Antalya and Fethiye) and Saklıkent Tour (Saklikent "Hidden City" Gorge is the second-largest (20 km-long) gorge in Europe, the longest and deepest gorge in Turkey. Saklikent Gorge is so steep and narrow that the sun cannot not penetrate the water which makes it very cold even in summer). Kas today:Its quaint town center has a rocky waterfront, with several small beaches nearby where you can try your luck at water sports. There is also a small harbor with fishing boats and daily boats for rent. Life centers on the town square where there are teahouses, restaurants, mosques and shops. Kas has a growing nightlife and a traditional market on Fridays, what more could you want from a destination? ... more less
- Reservation Options:
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