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“Devine”

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Crystal De Luxe Resort & Spa
Ranked #22 of 285 Hotels in Kemer
Certificate of Excellence
Reviewed 10 December 2013

Last year sunny and warm, this year sunny and cold; Perfect location towards beach and town. Services and animations depending on the weather like the shops, bars and restaurants outside the hotel. To many germans wo think "Dass Deutsch eine Weltsprache ist aber nie gewesen ist un nie sein wird".
Many beautiful and loving stray cats. If you don't like cats please don't come!!
Serving personal friendly and very helpfull. Suits snobby!!

  • Stayed: December 2013, travelled with family
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Thank danishbear69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Genel Müdür at Crystal De Luxe Resort & Spa, responded to this reviewResponded 13 April 2016

Dear Valued Guest,

Thank you for being our guest and for taking the time to share your review following your stay.

As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.

We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.

We hope that you will give us one more time your trust and we welcome you again in one of our hotels.

Best Regards

Ali Osman ILHAN
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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266 - 272 of 1,171 reviews

Reviewed 7 December 2013

Good hotel to stay at. Spent 3 nights there as part of my tour. Nice area and very good room. The only dissapointing thing was on the last day when I was checking out at 12:45am. The hotel arranged for us to have a late breakfast before checking out at 11:30pm. The staff were quite rude in the restaurant, especially one staff called Saban. He was refusing to give milk, tea and was very sarcastic towards people checking out. If it wasnt for this incident, I would be giving this hotel excellent. But this just shows how one hotel staff can mess up everything.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
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4  Thank movacance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Genel Müdür at Crystal De Luxe Resort & Spa, responded to this reviewResponded 13 April 2016

Dear Valued Guest,

Thank you for being our guest and for taking the time to share your review following your stay.

As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.

We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.

We hope that you will give us one more time your trust and we welcome you again in one of our hotels.

Best Regards

Ali Osman ILHAN
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

The hotel was, indeed, as lovely as many have said before me: nice rooms, great view, aso. However, my experience was ruined by the attitude of the staff.

I had a tour of Antalya, and this hotel was part of it, for two nights.
The first night I got to diner when there were about 30 minutes to closing. The waiter was practically taking the plate from me, even if I was still eating. They were eager to close, and they did not care about the customers.
The second evening I arrived earlier. This time, the waiters were just running around, the dirty plates lying around the tables. No one picked them up, to clear the tables for the next guests. I wanted to get a drink, a juice from a machine. The second I sat down back at my table and took a sip, a waiter just showed up at my table: "You have to pay for the drink! I don't care you have an all-inclusive package, you have to pay 6 liras, about 2.5 euros." There was no sign at the machine, and that waiter only knew "Pay for the drink!"
The next morning we had to leave very early for the airport, so at 2:30 in the morning we came back for breakfast. There were a couple of plates with some cheese on it, some salad, some french fries... They looked like they were left there from the evening before. The juice machine was empty. No waiter was there to be seen...

Stayed: November 2013, travelled with friends
7  Thank Nicu I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Genel Müdür at Crystal De Luxe Resort & Spa, responded to this reviewResponded 13 April 2016

Dear Valued Guest,

Thank you for being our guest and for taking the time to share your review following your stay.

As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.

We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.

We hope that you will give us one more time your trust and we welcome you again in one of our hotels.

Best Regards

Ali Osman ILHAN
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2013

Stayed 10 nights at this hotel in late October - early November. Really enjoyed my stay: good food, nice drinks, spacious & clean room, nice bed, nice beach, lovely sea, warm & sunny weather, complete relaxation. My special thanks go to the polite and efficient staff at the reception, the restaurant, my housekeeper Ülkü and the kind lady who made gözleme at the terrace in the afternoons :)

For once, the free wi-fi worked in the hotel room, too, not just in the lobby.

The hotel's location in Kemer is excellent. A short walk to the city centre (not much to see there, though, mostly shops selling pirate stuff for Russians) and to the bus station. I took the bus two times during my stay to go to Antalya and it only took one hour and cost 8 TL one way.

Room Tip: The standard room on the fourth floor was very good value for the money. It had a nice view over the...
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  • Stayed: October 2013, travelled solo
    • Value
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2  Thank CC358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Genel Müdür at Crystal De Luxe Resort & Spa, responded to this reviewResponded 13 April 2016

Dear Valued Guest,

Thank you for being our guest and for taking the time to share your review following your stay.

As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.

We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.

We hope that you will give us one more time your trust and we welcome you again in one of our hotels.

Best Regards

Ali Osman ILHAN
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013

After our first review in Feb 2012 we already decided we would return to this hotel for sure.
We returned from our holiday at Crystal DeLuxe a couple weeks ago and again they lived up to our expectations. This year we decided to avoid the high season and the high temperatures. It turned out it was a great choice! The sea had a lovely temperature, but the swimming pools were a bit too cold.
We also mentioned this in the guest-questionnaire.

After our first night sleep a small fruit plate was delivered to our room with a card that the hotel was delighted to welcome us again. This was rather unusual to both of us, but it put a smile on our faces.

During our second week we received a letter that we were invited for a "returning friends dinner" in one of the a la carte restaurants. During that dinner we had the chance to share our thoughts with the hotel management and they asked us about my boyfriend's condition and if he still needs his brace. We were both surprised that they still recognized us after being gone for over a year!

I'm pretty sure other people with disabilities visit the hotel as well, but to both us this means the staff members and the hotel management are genuinely interested in their guests. Which is a big plus!!
They also told us that if a guest returns for the 3rd time in a row these guests will end up on the special "Wall of Fame"

This year we did not plan any day-tours instead we went to try out the in house spa services.
This was a wonderful hidden gem. We tried the couples only VIP program. It consisted of three steps. The first step was a wonderful hamam visit. The second step was a wonderful full body massage with a complimentary mud mask. The last step was some private time in a couples only room with fresh sliced fruits and wine and a lovely whirlpool. The whole program took about 180 minutes.
I have to admit it was rather expensive, but it was well worth the money.
The indoor pool, turkish steambath, sauna and mineral water pool were free of charge.
Also there's no need for a special towel pass no you can get fresh towels at the front desk.

The entertainment team still needs more work. During daytime we often had no clue what was going on.We also believe that entertainment team should be more visible and stand out more.
The overall performance was (again) a bit weak (there's room for improvement) We also mentioned this in the guest-questionnaire. Only at night the mostly hired artists gave away great shows, but during the last week of our holiday we noticed that even DeLuxe was sobering down the program.

A few things to point out:

- WIFI connection was improved even on our room we had a internet connection and there's no need anymore for special login information.
- The disco noise was unchanged, luckily we were prepared this year! During our last week the disco's shutdown so we enjoyed a calm week with no disco noise!
- The airco is still automatic and we barely used it.
- Minibar could use a little more variation and maybe a snack would be nice too.
- Departure day breakfast service changed in a great way. A nice warm bowl of soup before taking off and pre-packed bread to take away with you.
- The juice bar in the restaurant is free of service now, you only need to squeeze the oranges yourself.

As for food & drinks;
The food quality was good we just wished there was a bit more variation.
Drinks were great and a healthy snack at night w

Kemer and I heard Side as well deserve the name Kitty / Cat Paradise. We love cat's we have three cat's ourselves,but a word of warning for people that are not animal lovers / cat lovers like us. Nearly everywhere you look especially outside you will find cat's. Some are naughty enough to even step on your sunbeds at seaside and take a nap there others will beg for your food. If you don't like cat's or dogs try to simply ignore them, but please do not hurt them!

Some of the staff members fed the animals whereas others scared them away with cold water. As long as they did not hurt them we kept our mouth shut.
During our last week we met a lady who told us she takes care of all the cats (over 100!) when all the hotels are closed down for the season. She works together with local vets to keep the cat's healthy.
We would like to take the opportunity to ask you to aid her in her noble cause
We donated our last lira's before returning home knowing we would return again for sure next year.

Room Tip: Pick a full sea-view room it's worth the money. Also during highseason be sure to bring earplugs...
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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6  Thank IreneMeow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Genel Müdür at Crystal De Luxe Resort & Spa, responded to this reviewResponded 13 April 2016

Dear Valued Guest,

Thank you for being our guest and for taking the time to share your review following your stay.

As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.

We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.

We hope that you will give us one more time your trust and we welcome you again in one of our hotels.

Best Regards

Ali Osman ILHAN
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2013

I travelled all around the world and stayed in many hotels from 3 to 5 stars. This time I travelled with my diving group to Antalya and we made our reservations to Crystal De Luxe Resort & Spa. We gave the right decision ! Everything you need for a great vacation you find it there. Just pick your baggage and forget everything. From security to hotel entrance from entrance to lobby and from lobby to your room you find an excellent service. Friendly staff, perfect and all inclusive service, clean and comfortable rooms, amazing Turkish cuisine, large restaurant and garden side, night animations, pool and snack bar, 3 steps to beach and specially respect to nature.
Their Spa & Massage department is great. You will have a chance to try different types of massage. Steam room, sauna, Turkish bath and many others are waiting for you.
They do their best to keep the nature clean. All garden is full with green and specially who loves animals a lot will find lots of kittens inside the facility. They built up cat houses and feed them with food. Foods are never wasted. Rather then wasting the food they send them to Shelters in Antalya. So this place is animal and nature friendly. I stayed 5 days with my friends and in the future I will sure visit this place a lot. If you want to travel to Kemer then Crystal De Luxe Resort & Spa is the best place to choose !
Note: You will also see a nice bird house inside the lobby bar area with full of budgerigars :)))

Room Tip: 3 rd or 4th floor looking next to Mountains, Kemer and of course sea. I stayed in room 1366 which wa...
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  • Stayed: October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Aslan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Genel Müdür at Crystal De Luxe Resort & Spa, responded to this reviewResponded 13 April 2016

Dear Valued Guest,

Thank you for being our guest and for taking the time to share your review following your stay.

As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.

We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.

We hope that you will give us one more time your trust and we welcome you again in one of our hotels.

Best Regards

Ali Osman ILHAN
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

The Crystal Deluxe Resort & Spa is in a great location in Kemer, Turkey. We took the speedy shuttle bus from Antalya Airport, which took less than an hour both ways. The hotel staff are very busy but very mannerly at the same time. You are very well looked after. We got on very well with the late night pool bar man (Memet, I think his name was). There are not many British people who visit the hotel, but that suited us fine. We would definitely go back and also recommend it to other people, with or without families. Going through the small gate, a short walk takes you to the hotels part of the stoney beach, which is well situated on the turquoise coast. There is also a bar which serves food and drink, plus a lifeguard and security guard too.
All in all, its a great hotel, with friendly mannerly staff who do all they can to look after the guests.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
3  Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Genel Müdür at Crystal De Luxe Resort & Spa, responded to this reviewResponded 13 April 2016

Dear Valued Guest,

Thank you for being our guest and for taking the time to share your review following your stay.

As Crystal Hotels Resorts & Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in our work, or show us that we are on the right course.

We would like to inform you that your contribution has been sent directly after its publication to our management. Due to technical reasons, we are only now possible to inform you of the receipt of your review.

We hope that you will give us one more time your trust and we welcome you again in one of our hotels.

Best Regards

Ali Osman ILHAN
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal De Luxe Resort & Spa

Address: Yeni Mah.501 Sok. No 9, Kemer 07980, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Kemer
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Kemer
#4 Romantic Hotel in Kemer
#9 Top resorts Hotel in Kemer
#17 Spa Hotel in Kemer
#18 On the Beach Hotel in Kemer
#20 Luxury Hotel in Kemer
#21 Best Value Hotel in Kemer
Price Range: £42 - £688 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crystal De Luxe Resort & Spa 5*
Number of rooms: 356
Official Description (provided by the hotel):
Named after the crystal clear waters of the Mediterranean, our hotel is constructed 75 m to the beach of Kemer and is located only 56 km from the Antalya International Airport and 38 km from the city center of Antalya. With its different architecture and the extraordinary beauty of the environment, is our hotel indeed a paradise for families with children – offering a private pebble beach of 50 m length and 100 m with as well as a variety of pools and aquapark covering 1150 m². An area of 16.000 m², whereby 8.000 m² consists of hotel buildings and 8.000 m² consists of gardens, the guests will find one building of six floors, with a total capacity of 356 rooms.In order to grant our guests a pleasant stay, our “All Inclusive” concept starts with a warm welcome to our guests upon arrival by offering them Turkish traditional sweet called ‘cezerye' and a glass of Turkish sweet fruit drink called “sherbet”. Fully equipped SPA health and beauty center (skin and body treatment), a covered SPA swimming pool of 60 m², special jet showers and relaxation beds with Jacuzzi in the pool. ... more   less 
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Also Known As:
Crystal De Luxe Resort And Spa
Crystal De Luxe Hotel Kemer
Crystal De Luxe Resort & Spa Kemer, Turkey - Antalya Province

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