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“Spotless hotel, not so good beach” 4 of 5 bubbles
Review of Crystal De Luxe Resort & Spa

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Crystal De Luxe Resort & Spa
Ranked #13 of 279 Hotels in Kemer
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Spotless hotel, not so good beach”
4 of 5 bubbles Reviewed 6 May 2014 via mobile

Hotel is spotless & most of the staff do everything they can to help you where needed. If you like a lie in, our room overlooked a noisy hotel, but fine if you're up early! Beach nice & close but very small so beds are packed in & all stones so beach shoes are needed! No room for beach tennis or the like. The a la carte restaurants are brilliant & were worth paying €10 for the 5/6 courses after the first free meal so you can visit the Mexican, Turkish & Italian. Restaurant food was ok, & always something available pretty much 24/7! Spa looked lovely but we didn't use so can't comment on that. The disco downstairs has a feet smell & was never anyone in there. But entertainment in evenings was really good which definitely makes up for it. Mainly Russians, Netherlands, Germany, few English but entertainment was in many languages for all. Overall hotel brill, little spending money needed, but beach nothing special.

Stayed May 2014, travelled as a couple
Helpful?
5 Thank Kendall00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal_De_Luxe_GR, Konuk İlişkileri Müdürü at Crystal De Luxe Resort & Spa, responded to this review, 26 December 2014
Dear Kendall00,

Thank you for your comments about our hotel, we are very happy about your visit and would also look forward to seeing you again in Crystal Deluxe Resort and Spa.

Sincerely yours,

Ali Osman İLHAN
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,028 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
walsall
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

have been to this hotel for two weeks and to be fair the room I was given was lovely ,it had a fabulous view and the sun was on my balcony from early morning to late afternoon,it was cleaned every day and the maid refilled the fridge (mini-bar) everyday ,the bar and restaurant waiters and all staff were great and nothing is to much trouble.but the kitchen chefs and so on could learn from a lot of cheaper hotels , the downside is the Saturday night after I arrived there is three all night rave disco places opened just across the road and I think they were competing against each other and it shook the windows and I mean shook until 4 am ,apart from this I enjoyed it

Room Tip: top floor rooms have the best views
See more room tips
  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank harry911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal_De_Luxe_GR, Konuk İlişkileri Müdürü at Crystal De Luxe Resort & Spa, responded to this review, 26 December 2014
Dear harry911,

Thank you for your comments about our hotel, we are very happy about your visit and would also look forward to seeing you again in Crystal Deluxe Resort and Spa.

Sincerely yours,

Ali Osman İLHAN
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cologne, Germany
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 5 May 2014 via mobile

Its clean, average size rooms, comfortable beds, excellent entertainment team with various good and fun programs during the day. Almost all Staff were friendly, specially with a super cool guy in disco bar at nights.
Negative points about this hotel are the food, its very cheap quality foods, always the same with no taste in it, the only part of the food was good, was the dinner bbq, rest of the foods were not eatable (in my personal opinion, some people were enjoying it). Jacuzzi its not warm and it shares water with a pool water. Gym is very small and there are only few items available

Stayed May 2014, travelled as a couple
Helpful?
Thank mehdi19892014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal_De_Luxe_GR, Genel Müdür at Crystal De Luxe Resort & Spa, responded to this review, 28 December 2014
Google Translation
Saygıdeğer Mehdi Bey,

zaman ayırarak görüşlerinizi paylaştığınız değerlendirme için teşekkür ederiz.

Crystal Hotels Resorts & Spa Ailesi olarak amacımız her geçen gün kendimizi yenileyerek servis ve hizmet kalitemizi daha üst seviyelere çıkarmaktır. Bu doğrultuda siz değerli konuklarımızdan gelen şikâyet, eleştiri ve önerilerin yönetim olarak yapacağımız çalışmalara olumlu katkıda bulunacağına inanmaktayız. Sizlerden gelen her türlü şikâyet, eleştiri ve öneriler değerlendirilmekte ve bu doğrultuda gerekli çalışmalar yapılmaktadır.

Bu kapsamda sizden aldığımız şikayet, eleştiri ve öneriler değerlendirilerek ilgili departman tarafından takibi yapılacaktır.

Sizi tekrar aramızda görebilmek dileğiyle,

Saygı ve selamlarımızla,

Ali Osman İLHAN
Genel Müdür
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kettering, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 4 May 2014

The hotel itself was very good ,staff attentive and polite, the food was very good but with a strong bias towards ze chermans of which there were a very many although this didn't really matter it felt a bit like being on holiday in Germany as most of the staff spoke German over English.One minor complaint was that as it was the start of the season the centrally controlled air conditioning had not been turned on so the nights were a bit uncomfortable especially as we specified a room with air con. The room was very nice with good beds.Facilities were good with plenty of tables and space and meal times although i did think it might not be this pleasant in the height of a busy summer.Nice beach of the pebble type with a bit of a bar although that could be greatly improved.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal_De_Luxe_GR, Konuk İlişkileri Müdürü at Crystal De Luxe Resort & Spa, responded to this review, 26 December 2014
Dear Phil C,

Thank you for your comments about our hotel, we are very happy about your visit and would also look forward to seeing you again in Crystal Deluxe Resort and Spa.

Sincerely yours,

Ali Osman İLHAN
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 April 2014

First let me say the personnel give first class service...internet was free and very efficient....rooms are spotless and lovely...beach views are phenomenal.....im a big fan of crystal hotels..however I stayed crystal flora in beldibi last summer and it was much prettier hotel than the delux in kemer...there are no pretty gardens here in this hotel..its all building and nowhere for eating has scenic views..which I usually love....for this I give 4 stars..however the beach views more than make up for this but you must cross road through park first....the biggest problem for me which is not hotels fault..are the 3..yes 3..big noisy niteclubs directly outside hotel that pound away until 4am in the morning and just get louder and louder every nite....I think for a family hotel and older couples this is not what people wish for on their holidays..I wanted quiet relax break but I felt so shattered by end of my holiday....however reception staff were very sympathetic and offerdd to change my room but then I would lose beautiful sea views so I stay with my room..alper very helpful...massage and spa great..umut very polite and proffesional at the spa...all in al, a lovely hotel but spoilt by noisy niteclubs..maybe winter season is quieter

Room Tip: Sea view rooms have beautiful views but unfortunately gain more noise from the niteclubs outside on...
See more room tips
  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank karenjanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal_De_Luxe_GR, Konuk İlişkileri Müdürü at Crystal De Luxe Resort & Spa, responded to this review, 26 December 2014
Dear karenjanie,

Thank you for your comments about our hotel, we are very happy about your visit and would also look forward to seeing you again in Crystal Deluxe Resort and Spa.

Sincerely yours,

Ali Osman İLHAN
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Finland
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 13 April 2014

We spent there four nights. Our room (1304) at the third floor was very nice and clean, and the beds were really comfortable. We booked a twin room, and had one twin bed and one double bed. The staff was very polite and helpful. There was always food and drinks available. Quality of the food was ok, but could have been spicier. Unfortunetely meat was quite chewy and tasteless. Some dishes were always finished from the buffet, and you had to stand in the queue to get them.

We had an unexpected wifi connection in our room, which was nice. We rented a car from the hotel and went to see attractions nearby. There´s so many beautiful places at a short distance from the hotel. We warmly recommend this hotel. We had it for bargain price, 270€ for four nights.

Then something negative sides. We were told that we could book ala carte dinner, but the restaurant was already fully booked. Drink service isn´t fast at the Panorama restaurant. That´s why it´s recommendable to order couple of drinks at the same time. The spa is overpriced. We had a hamam experience elsewhere much cheaper. Getting to Alanya airport is quite hard by bus.

Room Tip: If you don´t want to smell barbeque of the hotel next door, pick a room from the sea side of the hot...
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank finnmaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal_De_Luxe_GR, Konuk İlişkileri Müdürü at Crystal De Luxe Resort & Spa, responded to this review, 26 December 2014
Dear finnmaid,

Thank you for your comments about our hotel, we are very happy about your visit and would also look forward to seeing you again in Crystal Deluxe Resort and Spa.

Sincerely yours,

Ali Osman İLHAN
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crewe, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 11 April 2014 via mobile

We booked this trip as an all inclusive break with the kids during the Easter break.

It lacked food quality, options for kids food and service. The food was bland and nearly the same every day. The main restaurant was so busy it was like joining a scrum to get food and then was almost like sitting in a works canteen!!

The air con in the rooms are centrally controlled, hence we were boiling, particularly as the beds seemed to have some sort of plastic covering! And, us being in a family room, the space was fine, but the adjoining room where my eldest son and mother stayed had no window and because the air con set so warm, it was sweltering and difficult to sleep.

We had to move rooms within the first 24 hours from a room on the first floor as it was so noisy, and ended up on the third floor, which was fine, except again being near the lift, the noise of people congregating outside our room to chat made it difficult for the kids to settle for naps.

The only way to get any air into the room was to leave the balcony doors open, but overnight, the noise from drunk people coming out of clubs was so loud, it woke me up even though I was wearing ear plugs!!

There is no way this hotel can call itself 5*, it's a 3* at best. Totally disappointed.

Stayed April 2014
Helpful?
3 Thank NatCart73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalHotelsTR, Genel Müdür at Crystal De Luxe Resort & Spa, responded to this review, 4 March 2015
Dear Nat,
Your comments will help us to improve our service standards and achieve the level of excellence that we seek.
We are very happy about your visit and would also look forward to seeing you again in Crystal Deluxe Resort and Spa.
.Sincerely yours,
Ali Osman Ilhan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal De Luxe Resort & Spa

Property: Crystal De Luxe Resort & Spa
Address: Yeni Mah.501 Sok. No 9, Kemer 07980, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Kemer
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Kemer
#4 Romantic Hotel in Kemer
#5 Top resorts Hotel in Kemer
#10 Spa Hotel in Kemer
#10 On the Beach Hotel in Kemer
#11 Luxury Hotel in Kemer
#15 Best Value Hotel in Kemer
Price Range (Based on Average Rates): £
Hotel Class:5 star — Crystal De Luxe Resort & Spa 5*
Number of rooms: 356
Official Description (provided by the hotel):
Named after the crystal clear waters of the Mediterranean, our hotel is constructed 75 m to the beach of Kemer and is located only 56 km from the Antalya International Airport and 38 km from the city center of Antalya. With its different architecture and the extraordinary beauty of the environment, is our hotel indeed a paradise for families with children – offering a private pebble beach of 50 m length and 100 m with as well as a variety of pools and aquapark covering 1150 m². An area of 16.000 m², whereby 8.000 m² consists of hotel buildings and 8.000 m² consists of gardens, the guests will find one building of six floors, with a total capacity of 356 rooms.In order to grant our guests a pleasant stay, our “All Inclusive” concept starts with a warm welcome to our guests upon arrival by offering them Turkish traditional sweet called ‘cezerye' and a glass of Turkish sweet fruit drink called “sherbet”. Fully equipped SPA health and beauty center (skin and body treatment), a covered SPA swimming pool of 60 m², special jet showers and relaxation beds with Jacuzzi in the pool. ... more   less 
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Also Known As:
Crystal De Luxe Hotel Kemer
Crystal De Luxe Resort And Spa
Crystal De Luxe Resort & Spa Kemer, Turkey - Antalya Province

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