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“Terrible Hotel”

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PGS Hotels Rose Beach Residence
Ranked #49 of 287 Hotels in Kemer
Reviewed 2 April 2009

Thankfully we only stayed 3 nights. From the outside it looked lovely but the rooms varied from ok to bad. Our room, 2207 was small with a tiny balcony overlooking a brick wall and the air con units from the other rooms. The bathroom was very small with a strange bath (integrated seat) and shower that you had to manouvre through the shower screen to get into. The toilet system howled all night and some mornings there was no hot water. The portable size tv had terrible reception. The rooms were not very clean and somedays not cleaned at all. When we arrived we had no towels and had to ask twice before they eventually arrived. The food was ok but the dining room was large noisy and there was always a scram for the food buffet. What was most worrying was the inconsistent prices of beverages and seeing some waiters pocketing the money was alarming. The bars were quite expensive and depending on the waiter who served they would either let you put the drinks on your room or wanted cash, most would not even give a receipt! The area around the resort was quite nice and clean and there was plenty of eating and shops.

  • Stayed: March 2009, travelled as a couple
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3  Thank gardenofengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 August 2008

We booked our stay through a travel agency in Israel. They told us this is a 5 star hotel. We got a package deal for 5 nights of stay including airfare from Tel Aviv for a total of $1,350 for both of us and our one year old son. Sounded like a grat deal.
When we got to the hotel the appearance was nice. We got there in a group and they made us wait for a long time in the hot ( they kept the temperature in the hotel somewhere between 80 to 85 degrees) lobby before they gave us a room. The room was descent and the shower was about the only thing that was 5 star.
Over 90% of the hotel guest were Russians and over 90% of them smoked. They even smoked in the dinning room. The whole place smelled like an ashtray.
The worst part was the food which was terrible. I didn't have a high expectation to begin with but this was really bad. We were eating French Fries and bread and watermelon for desert.
If you don't mind the smoke and can get this hotel without the meals it could be OK for you.
There were 2 pools and they were nice. The beach is small and pebbly but the views are magnificent.

  • Stayed: June 2008, travelled with family
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5  Thank Jessejes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2008

So my husband and myself chose this Hotel for a nice and relaxing short holiday. Everything started on a wrong note for us. Our flight was delayed and they told us the hotel was 50 mins from the airport but it was 1.30 from the airport. We arrived at the hotel at 9.30 and had to leave our luggages at the reception and go get food. They said kitchen was closed at 9.30 pm and we couldn't have a proper meal. We had some basic food and we got our room around 10.30 pm. The staff at the reception could not speak english properly. they wouldn't even smile at us. And the room we got was not the one we were promised. The staffs would not even bother considering our complain. On internet it's said you have satellite TV but there is only one channel in English. There are some channels which were supposed to be in English but don't even have volume.
Our problems do not finish here. on the picture you see kind of a nice beach but guess what the beach is Grey and not so nice. Fortunately there were two swimming pools.
Another problem, everything is in Russian. For us English speakers, we couldn't follow the programs .Actually i felt really left out of everything.
Using the internet: once again everything is in Turkish. You cannot even get around as the keyboard is different and it won't allow me to have the appropriate keys. So we couldn't access the internet there.
Last thing, we lost our camera and some euros also. Nobody seems to know where they are. \
I guess, me being of darker color plays a role in all of that. (the receptionist even told me, when i called later "oh you are the black woman" I was unnoticed everywhere and even our complaints were unnoticed.
It is unfortunately not a 5 star hotel but a strong 3 star. The rooms were cleaned everyday and the food were ok. I remember being disturbed at 2.30 am to give me a fax which i already took at the desk earlier in the afternoon. I guess if you are looking for a quiet romantic time, this wouldn't be the right place.

  • Stayed: June 2008, travelled as a couple
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7  Thank Miny19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2006

It is a good hotel. Not fully 4 star, but a very strong 3 star.
The service was OK, Turkish staff is nice.
The food was delicious and was in great variety.
The hotel is a little bit far from the centre of Kemer, but it might be an advantage, too. Has own beach, and very good location. Between big mountains and the sea. Room was clean and tidy.
Expectional value at reasonable price. Guest: Too many Russians, you must fit in. (They like queeing and drinking too much.)

  • Stayed: June 2006, travelled with family
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9  Thank Szabolcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago
Google Translation

Room Tip: Не везде есть балконы, например на верхних этажах нет. Для меня было лучше 1-й этаж, но с юалконом...
See more room tips
  • Stayed: June 2017, travelled solo
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2  Thank Юлия С
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: September 2017, travelled as a couple
1  Thank Катрин В
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2017
Google Translation

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
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1  Thank Сергей Т
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about PGS Hotels Rose Beach Residence

Address: Yeni Mah, Ataturk Blv., Kemer 07980, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Kemer
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#47 Luxury Hotel in Kemer
Price Range: £54 - £437 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — PGS Hotels Rose Beach Residence 5*
Number of rooms: 355
Reservation Options:
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Also Known As:
Rose Beach Residence Hotel Kemer
Rose Beach Residence Antalya
PGS Hotels Rose Beach Residence Kemer, Turkey - Antalya Province

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