We arrived to a warm reception in the early hours of the morning. After a swift check in we arrived at our room on the second floor, the room was clean, but quite small, overlooking the pool, the balcony was tiny. We had a fridge and the beds were comfy and the bathroom was fine. The room was quiet and the aircon was effective.
We particularly enjoyed the Relax garden and pool, a quiet area without children with its own bar. I didn't like the plastic chunky beakers we were served our drinks in, I think disposables would be better.
The restaurant was lovely and we enjoyed eating outside most of the time. The waiters worked very hard and long hours, but they were always friendly and helpful. The food was very good, lovely breakfast selection and the omelettes were particularly nice, lunches and evening meal were good, food was hot and varied and chefs constantly replenished it. We ate in the Italian which was fine, but I think charging for drinks is greedy, when you are all inclusive. We did not eat in the steak restaurant as again drinks and food was charged!
The rooms were cleaned daily and fresh towels provided. Beach towels were also included and could be changed daily.
We went to the beach on the courtesy bus which we enjoyed and had lunch at the beach bar which was nice.
The Russians were rude and jumped queues if you let them. We did not.
The hotels situation is great for walking to the marina, market or shops, nice and flat for walking.
We travelled with Thomas Cook and our rep Stephanie was great, friendly, helpful and down to earth. Stephanie is a very experienced rep and it was a refreshing change.
I would recommend this hotel, the negative reviews I feel should be taken with a pinch of salt.

Just returned from this hotel after spending 2 weeks there. I booked this hotel due to previous reviews, but I wish I didn't bother. The reviews that this hotel has, I'm convinced have been submitted by relatives of staff as it is far from excellent, and the people that say that it is the best they have ever stayed in, well they obviously haven't been abroad much. Please do not waste your hard earned money staying here as it should be a 2/3 star rating. Room and bathroom are small and depressing. Balcony is the smallest that I have ever seen. My wife, two young children and I were unable to all stand never mind sit on the balcony as it is two and a half feet squared. Every room is the same size. The room itself is very basic. When having a shower you have to keep the bathroom door open as it turns into a steam room, which isn't ideal when you have two young children sharing the same room. The hotel requires a lot of TLC. The other annoying thing about this hotel is that you have a safe in your room which you have to pay approx. £1 per day ( which isn't much) but it is just another money making scam. The guy that unlocks the safe so that you can put your own number in, was in the room for about 30 seconds and had the cheek to try and wait for a tip, he was shown the door and asked to leave which he done reluctantly. The one and only restaurant is rubbish, dirty tumblers, plates, cutlery is the norm. Food is horrible, no meat on menu. Fish is on the menu quite a lot as is meatballs. Food is served cold sometimes so be careful if you eat there. The restaurant opens at 1900 hours but we could never find a table until after 2000 hours every night. Russians dominate this hotel and everything is catered towards them as is the entertainment. Russians have no manners or concept of how to queue for things. My family and I went to the magic show which my nine year old daughter found boring and knew how he did the so called magic. At the end of the show the magician started rambling on to the Russian audience. After about 15 minutes we left as we couldn't understand the language. The entertainment is also very basic and repeats itself. The A la Carte's are also not worth going too. Went to the Italian, food was cold. They sit you on a terrace overlooking the pool but it is dark and you can hardly see what's on your plate, we ordered pizza but the pizza was the same muck as the normal restaurant serves. You also have to pay for alcoholic drinks in this restaurant which doesn't make sense, as it is located directly above the normal restaurant. The other A La Carte ( steak house) isn't A La Carte, for you have to pay an additional £10 per person and again pay for your alcoholic drinks and this too is situated on a dark terrace where you struggle to see what you are eating. But how can this be A La Carte when you have to pay for it. Another money making scam. You can walk around the whole hotel complex within 2 minutes. During the day the only bar that is open is the pool bar, be careful again as the plastic tumblers are not washed properly, all they do is quickly rinse them under a cold tap. I lost count of how many times a threw my drink away because of suntan oil glazing the top of it and things inside my drink. The animation team try their best but they become rather annoying as they are continually trying to get you to play pool games , darts, dancing etc, and after saying 'no' they still try and drag you up which again becomes rather irritating. Music is the same everyday. The only good thing about the hotel is that you do not have to worry about not finding any sun loungers, but in saying that twice a week you are asked repeatedly about 1630 hours to leave the pool area so that staff can start clearing the pool area in order to set up night entertainment. Don't book this hotel. The flight was also terrible as I booked with Thomas Cook but was on a Pegasus flight, cabin crew were all Turkish and prices on the plane are all in Euros and are rather pricey, for instance a vodka and coke is £8.

Travelled with my wife my parents and 3 children 5 ,4 and 5months.
We arrived in the early hours and greeted by Ali who carried our cases up to our rooms he's the gem of this place.
First impressions were the balcony was tiny and it was a bit dull inside. Travelling with an infant we were expecting a kettle in our room to make bottles up but after mentioning it to reception one arrived within the hour ( brand new)
Food was good to start off with but seemed to deteriorate. Some nights couldnt find a seat untill later on.Breakfast was ok and the snack bar was good. We ended up eating out for a few nights as we couldn't stand any more pushing and shoving from the Russians.
I found drinks were fine.Pool was excellent with plenty of sun beds and the kids loved the slide.
All in all I would not recommend this hotel for English families or any western European it is NOT 50/50 nowhere near. This place is geared for Russians which are the rudest most arrogant scum on this planet they are a joke. The one Swedish family thought so as well.
They talk to the staff like dirt which the management obviously allow in turn this makes the staff look miserable and rude also.